I know if I sell it I won't get near what I paid for it, but thems the breaks. I bought an Acer Aspire P3. Though it would be great but unfortunately not so for me, but probably ace for someone else. Will just have to chalk it up to experience as you say and be a lot more careful in the future. Due to the patronising way I was spoken to by 2 members of staff though I will never be returning to PC World. Pity because when I bought my old laptop 10 years ago they had great members of staff. I even saw a member of staff talk down to an old lady yesterday!

Hi, Thanks for the advice. Thought you would like to know the outcome. The result if this is that I will not be given a refund or a swap for a laptop that is more physically comfortable to use for me, after speaking to 2 very patronising members staff. I'm now left with having to sell it on or keep it.

Hi Im live in Scotland and looking for some advice. I bought a new laptop today. I thought it would be a brilliant new laptop to replace my old one. So I reserved one online then went to the curryspcworld store to get it. However I found that after trying to use it for 2 hours it felt horrible to use, with the touchscreen and keyboard. The only things I did in the end with it, was connect it to the internet wirelessly and go through the setup process in order to be able to use it. 2 thigs which are easy to reset, I've been told. When I tried to take it back, explaining that it felt horrible to use I was refused a refund. They said this was due to personal data now being on the PC and then to the packagaing no longer being sealed. A pc name and a name for an windows account is not personal data. Please can someone advise me on what I can do to get me refund? Thanks in advance.