Kwikfit MOT - charged me for unnecessary work/parts - now IGNORING ME!!

[yahoo35]

After charging me 185 pounds upfront

Kwik fit calls me up and tells me I failed my MOT and asks me to shell out 655 pounds finally coming down to £480 .

This as communicated to me twice ( on the phone and when I went to collect my car)

were charges for making the minimum required changes for MOT.

After collecting my car, I discovered the next day that the bridge blades that I had been charged for, have not been changed.

Also the puncture in one of my tyre was never repaired ( in spite of being told that this will done for free).

An independent check with another mechanic confirmed that changes to the Brake Pad set (£85),

stabiliser link (£54 each),

brake disc (£66 each)

and check and front adjust ( £50) were never required.

When I complained, I found the area manager completely on the defensive,

offering only to refund me £130 pounds (for the non existent bridge blades and half of what I paid for the brake pad brade disk).

According to him it was my error for misunderstanding the repairs that had been only recommended

and had been done after my clearance.

Its been a week and I haven had anything from Kwikfit so far.

 

Ridiculous behaviour , coupled with dishonesty.

Please can you advise me who I can escalate this matter to ( OFT ?).

Any advice on this will be very helpful.

[dx100uk]

sadly something we see here often

 

they need to tighten up on this type of short practice

 

I've alerted the kwikfit rep

 

hopefully it will be rsolved as this thread was

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?404445-KWIK-FIT-unnecessary-work-**Refund-obtained**&highlight=kwikfit

 

dx

[king12345]

Once again: Stay clear of garages for your mot.

Use a dedicated mot centre which does not repair cars.

They have no reason to say that something is wrong when it's not.

Also you will be sure that you can shop around for any repair needed.

Other advise is to supervise the repair.

A genuine garage would have no objection on you viewing the work.

Even small garages now have a viewing area behind a glass.

Dump kwik fit for good!

[kirkbyinfurnesslad]

Quick fit are renowned for this dodgy practice

[KwikFit Official Customer]

Hi there,

 

We're sorry to hear this. Can you please e-mail customer.service@kwik-fit.com with 'Consumer Action Group 23/1/14' in the subject line and provide your vehicle registration number so we can locate your logged complaint and take a look into this for you.

 

Kind regards,

Kwik Fit Customer Service Team

customer.service@kwik-fit.com

[kirkbyinfurnesslad]

Why do you allow this behaviour to go unchecked quick fit?

[Conniff]

After charging me 185 pounds upfront

An independent check with another mechanic confirmed that changes to the Brake Pad set (£85),

stabiliser link (£54 each),

brake disc (£66 each)

and check and front adjust ( £50) were never required.

 

What is a bridge blade?

How did the mechanic you took you car to know the pads, discs and link didn't require changing ??

Check and front adjust what ?

[Jam_Buttie]

Kwik fit calls me up and tells me I failed my MOT and asks me to shell out 655 pounds finally coming down to £480

 

So by them charging you, I assume you gave them the authorisation to do the work?

[yahoo35]

So by them charging you, I assume you gave them the authorisation to do the work?

 

The amount quoted was on the basis that the MOT cannot be cleared without the necessary work. Again as I mentioned before the word "recommended" was never used. I had been puzzled as i do get my car checked every year. I took this back to the same garage that I had taken before. They showed me copies of the checks they had done previously, when I realised that I had been a fool for taking things on face value.

 

I have received the promised £130 pounds which has been cleverly split so as to show that the the refund is inclusive of VAT - helps them to offset this with what they will pay to the Government.

[yahoo35]

I also like to add - After 2 weeks of driving I finally had to replace the flat tyre that Kwickfit said they will repair for free ( this WAS A MUST.. ) .

[Jam_Buttie]

It is possible that you picked up another puncture in the two weeks of driving.

[yahoo35]

It is possible that you picked up another puncture in the two weeks of driving.

 

Of course its possible. In this case the company changed my front tyres and told me I had a puncture in the rear left tyre which they will repair for free. After filling the very same tyre with air for more than 2 occasions, I finally gave up, had it checked and replaced.

[Tony P]

The amount quoted was on the basis that the MOT cannot be cleared without the necessary work. Again as I mentioned before the word "recommended" was never used.

 

Could the expression they used have been "on the basis of a clear MOT" ? In other words an MOT Certificate with no 'advisories' - advisories are not in themselves fail items but are recommendations or warnings.

 

Even if this was so, it is playing with words and customers ignorance for their commercial gain.

Not very ethical.

[yahoo35]

Its been a week now since I replied to the Kwickfit representative. Had no reply and I am not expecting any help from them either. Glad this forum exists and that I was able to share my experience with others. Think the company is now probably used to such compliants and takes its customers for granted

[thecleverb]

I think I am in the same position as you are, Kwik Fit are a total sham. I wont be using them again, I value my safety and that of those around me far too much to risk it by visiting cowboys like them.

 

I hope you get a resolution to your issues, I think I now have to make County Court Claim, which given how much of a toss they give, they probably wont contest or pay out on when they lose.

[Conniff]

they probably wont contest or pay out on when they lose.

 

If that's the case, make sure you are across the street watching when you send the bailiffs in

[kirkbyinfurnesslad]

If you do issue a claim, ensure you issue a correct letter before claim

[thecleverb]

Thanks, do you mean using a template from a site like Which or direct.gov?

[kirkbyinfurnesslad]

You have to ensure you comply with ciivil procedure rules on pre action protocol. ie making sure the letter before action is correct etc