dodgey roofing work has ruined wallpaper.

[panther12]

My elderly parents wanted some roofing work done on the flat roof of their bungalow extention (the old felt material was worn and wanted it replaced with firestone rubber covering). When they were out shopping at one of the local DIY stores someone was handing leaflets out advertising a local company specialising in this work so had them come look and agreed a price of £2,500 to replace the wooden boards on the flat roof and fit the rubber material.

 

This company (company A) used someone else to do the job (let's call them company B) and the work was done. A few days later the parents noticed that some of the wooden boards under the rubber material had started to lift up. They contacted company A who sent out company B to fix. A couple of weeks later when we had very heavy rain, my parents woke to find the living room ceiling and wall soaking in water and the wallpaper peeling off due to the wet.

 

They contacted company A who again sent out company B to put right the roof. As far as we know the roof is now fixed but arguments about the decorating that has been ruined due to the water. Company B when fixing the roof don't want to know and said it's company A's responsibility and that he has only come to fix the roof out of the goodness of his heart because they are elderly pensioners. Company A is saying Company B is responsible and that company B signed a contract with Company A to take full responsibility for the entire job. Company B says he signed no such thing.

 

The parents have contacted trading standards who have advised that they write to company A and request a copy of this so-called contract that company B signed and if they don't hear anything then get back in touch with TS.

 

They have been passed the trading premises of company A and note that it no longer exists but looking through companies house it is still an active company and see he is a director (along with his sons) of this and another companies of a similar nature. As the trading premises are now vacant we have found other addressess for the registered directors so should we first write to them at this address.

[stu007]

If the contract that the parents took out was with Company A and Company A sub contracted the work to Company B then

 

Company A is fully responsible for the actions of Company B as it was Company A that hired Company B not your parents.

 

Therefore your dealings should be directed directly to Company A (you could out of courtesy send company B a copy of your correspondence)