love films taking money

[michphil]

Hi,

I don't know if I have got this in the right place but here goes.

 

My daughter at Christmas last year started using Love Films so she could watch it on her kindle. Fine not a problem until noticed that love films were not taking 1 lot of money each month but 2 lots and on the same day. I have rung them over and over again asking why they have been taking 2 lots of money but I keep getting told you much have opened up 2 accounts on the same day.

 

I know I am blonde but I know that I did not do the filling in of my card details twice I am not that stupid. My daughter also cancelled this account 2 months ago and low and behold on my bank statement they have took 2 lots out again . I have rung them and they said they can put a hold on the account but they can not reimburse the money they have taken even though it has been cancelled and I have told them 2 accounts were not opened at Christmas.

 

They now owe me up to date £59.89 anyone have any ideas what I can do to get this money back I am my wits end with this. The money should be in my account not theirs.

Edited August 12, 2013 by citizenB
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[Surfer01]

Although you cancelled, did you advise the bank not to allow Love Films to set up any future DDs?

[IdaInFife]

I would contact your bank and advise the "extra" payments are not authorised and request they claim them back through an indemnity claim

[MaxxPower]

Would the Direct Debit guarantee not cover this? Not only the payments taken after the account was closed, but also the additional second debits?

[citizenB]

http://www.directdebit.co.uk/DIRECTDEBITEXPLAINED/Pages/DirectDebitGuarantee.aspx

 

Information regarding direct debits in the link above.