@o2 Sudden Data Signal Problems - O2 Generally Dont Care

[scott7saunders]

Hey guys,

 

I have an ongoing problem with O2 where the data speed within approx 3 miles of my home post code has all but stopped, everything was running fine for about 5 months until 6 weeks ago when the problems started rearing their ugly little head.

 

Number calls and complaint emails to O2 have solved nothing and left me very frustrated, the last communication I had with them went along the line of "there is nothing that we can do and we wont give you a dead lock letter as we have 8 weeks to investigate the problem even though we don't think there s a problem"

 

What can I do?

 

I emailed their complaints address 5 days ago and asked that my account be marked as in "dispute" and that I will not be making any more bill payments until the problem is resolved. They have not acknowledged my email or replied back .

 

Not impressed with them at all.

 

Their whole attitude is very bullish...

 

Thanks

 

Scott