Scottish Power DD increase, now I annoyed them

[sytra]

This thread is to keep everyone up to date with my little tussle with Scottish Power.

 

A couple of months ago SP wanted to up our DD by nearly half as much again saying that they predicted we would be using more energy soon,

 

at the time we were in credit with them so I emailed them saying i wasn't happy with the increase,

 

inevitably they responded saying the increase would go ahead,

 

I cancelled the DD and have been paying by Debit Card since, and yes, we are still in credit.

 

As a result they cancelled the plan we were on and put us onto the standard plan, a further email to them saying I wanted the original plan put back in place,

 

their response was as follows:

 

Your previous service package was Online Fixed Price Energy May 2014 which was changed to Standard following the cancellation of the Direct Debit payment plan.

 

We offer the service package with the monthly Direct Debit payment plan.

 

Now, the advisor that sent this email obviously isn't aware of their own T&C's as in

 

the Terms it states quite clearly payment can be made by DD or Debit Card.

 

So yet another email sent to SP ( and the SP Rep on here) this time stating that I want the original payment plan putting back in place.

 

This is no doubt going to build into yet another disatissfied customer thread,

you'd think that with this virtually doubling profit,

 

what is it £700,000,000+ now, they would have better customer service

[citizenB]

You might also want to make a complaint to the Energy regulator.

[sytra]

This will be forthcoming, especially as they have now billed us for the standard rate usage and also a standing charge so effectively adding a couple of pound to our bill.

[nottslad]

if their original t's n c's show payment by debit card they haven't got a leg to stand on. Will be interesting how this one pans out. i would suggest a complaint to the OFT as they are in breach of their own contract.

[sytra]

attached should be the guide that goes with the online fixed plan we were on, first page lists the payment details

[ScottishPower Company Rep]

sytra have you had an e-mail back from us about this yet? it should be fairly straightforward to resolve. Agreed T & Cs are based on the payment method when you take the tariff, so if you agree Direct Debit at the beginning, then cancel it, we will take you off the tariff. If you pay by Debit card from the beginning, that's different. I'm happy to pick up your e-mail.

 

David

[sytra]

No, no email yet!

 

Where does it state this in the terms?

 

Scottish Power were advised by email in May i think it was, that i would be paying by debit card.

 

So yes it can be easily resolved, put us back onto the plan i was on, credit my account with the standing charge and standard rate charges that i have been charged from the beginning of July.

 

regards

Edited July 16, 2013 by sytra

[DES_1001]

They don't like anyone beating them with their own rules do they! Keep on at them and make a formal complaint, then ask them for their final possition, when they give you it then go to the ombudsman!