Quick Quid email received - Never had a loan from them

[up2meears]

Morning all,

 

I have just checked my email and found this from Quick Quid.

 

Dear Up2,

Customer ID: xxxxxxx

 

Unless payment is made on your loan by 2 August 2013 it may be sold to a third party collection agency.

 

To help you prevent this transfer your defaulted loan balance has been referred to the QuickQuid Final Resolution Department.

 

QuickQuid will accept a re-payment plan over n/a months. Based on your outstanding balance of n/a this would be a monthly payment of n/a. Please contact our Final Resolution Department between 08:00 and 21:00 Mon - Fri at 0800 016 3114 to accept this offer or to learn about other options available. It is important to provide dates of payment when replying to this e-mail as the arrangement is incomplete without dates of payment.

 

Once a payment plan is in place, collections activities will stop as long as payments are made on time. The only forms of payment accepted for this offer are Debit Card or Direct Debit Mandate. If your account information has changed please inform our agents so they can update your information.

 

QuickQuid Final Resolution

escalation@quickquid.co.uk

0800 016 3114

http://www.QuickQuid.co.uk

 

I have never had a QQ loan and I'm going to ignore it, but the fact that all relevant details of the loan say n/a makes me think it is a [problem] email Has anybody else had anything like this?

 

I have enough debt of my own lol, don't need made up ones too - Should I be reporting this to anyone

 

Up2

[Debt Girl]

I have received exactly the same email. I do have a loan from QQ, with a repayment plan in place which I have not missed payment on. I am hoping they've sent this in error.

[liam1989]

Same here except like the poster I have never had a loan with them. Same email same date to repay...:-S

[mollies_mum]

I've just received the exact same email. I've had porevious loans with quickquid but always paid them in full on time. The last one I had was at least 2 years ago. Not sure if I should contact them or not at this point?

[renegadeimp]

It's either a [problem] or a phishing letter. Check the email's headers and find out where it really came from.

[liam1989]

I tried calling the number but it was automated asking to call customer services.

[irishgal25]

I also received this email and have never had a loan with quickquid. Im going to email them just to be on the safe side but I know that i dont owe them any money!!!

[renegadeimp]

DOnt email them. Check the headers first and find out if it is legit.

[mike00]

Just got this email. There's nothing suspicious in the headers, and the email contains my correct customer ID and name. I don't have an active loan with QQ, but I have applied in the past and was declined.

 

The email also demands you call QQ and the number given is correct. All links in the email go to the correct place.

 

They've messed up.

[renegadeimp]

I would issue a complaint to QQ ( dont just send a 1 line email, get a proper complaint in), and also send the OFT a complaint. CHances are that these are just automated emails with no human input, but even so, it shows that their internal processes arent fit for use.

[up2meears]

DOnt email them. Check the headers first and find out if it is legit.

 

 

from: QQ Final Resolution Team

 

Will send them a complaint as advised and also to OFT

 

Many thanks Renegadeimp and all

 

Up2

[mike00]

I would issue a complaint to QQ ( dont just send a 1 line email, get a proper complaint in), and also send the OFT a complaint. CHances are that these are just automated emails with no human input, but even so, it shows that their internal processes arent fit for use.

 

Yes, it does make you question if these monkeys are even fit to hold their credit license.

[EddiesMum]

Me too received the same today, I have never had a loan with them! What to do? I thought about ringing the 0800 number from my landline but stupid TalkTalk won't allow me to block my telephone number... I reported the email to Google as a phishing attempt and now I cant get hold of the email to get the customer reference number in order to report to the OFT etc etc.

 

Shall I just ignore it? I have just emailed on their site using they customer feedback form (sigh) and told them that I had never had a loan from them, and for them to remove my details and also that I had reported the email to Google's Phishing [problem] service

 

So we will see what transpires! Hopefully they are getting inundated with emails from us today!

Edited July 11, 2013 by EddiesMum

[mike00]

I reported the email to Google as a phising attemp

 

Please don't do this, simply for the sake of QuickQuid's other customers. If enough people report this email as phishing, then Google will start moving it to the spam folder. It's a fair bet this email is exactly the same as the legitimate ones they send out to customers who actually are in arrears. By reporting this to Google, you could actually make it so people never see this email.

[mhcabi]

I had the same email too. Just registered here as a result.

It appears the phone number(s) don't even work now (probably inundated with calls about this).

If anyone is writing anything to anyone about this I'd be keen to get a copy to use as a template to do the same.

Companies that mess up like this and expect the consumer to fix it at a cost to them (calls not free from mobile etc) deserve as much hassle as we can give them...

[EddiesMum]

Oh dear I already have... as I wasn't sure at the time it was from them..hopefully Quickquid will sort out their systems quickly!

Edited July 11, 2013 by EddiesMum

[mike00]

This is all over Twitter now. Martin Lewis has picked up on it. One user, @abeislegend, was able to get through to QuickQuid on the phone and they say they've had 1000s of emails reporting this problem.

[EddiesMum]

that is really helpful mike00 thanks for posting!

[lee79]

I got one from them as well. I assume it relates to the debt they gave to Mackenzie Hall who I had to report the the ICO for sending my account details to my employer. There is no way I'm paying it as QQ is partly responsible for the embarrassment that came as a result of that. I also believe that their actions also contributed to me being turned down for 2 promotions as the employer thought I'd been getting credit to the address.

[Windywoo]

Oh received exactly the same email, he has never had any dealings with this company whatsoever!

 

He was a bit concerned and was going to ring them and find out what it was about, I said don't bother they're on a phishing trip, delete and block their email address!!

[renegadeimp]

Hi lee. Please report mucky hall to their local trading standards. They have already been investigated for that type of behavior before. The ico cant do as much as ts can

[lee79]

This is from 2010. I assume I'm still on QQ's email list. I did email their TS but they just took Mackenzie Halls excuse that it was an error at face value.

 

Just don't want them dragging it up again as I really cannot be bothered with another fight on my hands with another PDL.

[JOHNINYORK]

I myself have received an email from them today.

So I have sent them an email containing the following questions.

 

1)..When was the loan applied for.

2)..What payments have been made.

3)..My bank/card details.

4)..My address.

5)..My date of birth.

 

The reason that I ask these questions,is because I have NEVER had a loan from your company.

 

Of course I enclosed a copy of the email that they sent me,which included the so called loan ID NO and my name.

But what puzzles me,is where are QQ getting the email addresses and names from.

 

Regards,John.

Edited July 11, 2013 by JOHNINYORK

[renegadeimp]

I myself have received an email from them today.

So I have sent them an email containing the following questions.

 

1)..When was the loan applied for.

2)..What payments have been made.

3)..My bank/card details.

4)..My address.

5)..My date of birth.

 

The reason that I ask these questions,is because I have NEVER had a loan from your company.

 

Of course I enclosed a copy of the email that they sent me,which included the so called loan ID NO and my name.

But what puzzles me,is where are QQ getting the email addresses and names from.

 

Regards,John.

 

THe way they get the info is simple. They all share the info between themselves.

 

Tried it a while ago. Made a brand new email addy with random letters and numbers for the name. I did an enquiry for a loan with TF and QQ. made sure the app didnt go through and a few weeks later had around 20 emails fron random pdls offering me loans

[JOHNINYORK]

Thanks for the reply Rene,is that where the (release data to third party) clause comes in.

Well,I have just received an email from QQ,I presume other people will have received theirs.If not,here is the email.

 

Dear John,

 

Earlier today, an erroneous email message was sent to a number of QuickQuid customers. This email was sent in error and should be disregarded. We are working diligently to determine how this happened and apologise for any inconvenience or alarm this message may have caused.

 

Any customers who wish to speak with a QuickQuid representative should contact 0808 234 4558. Please note, our call centre is currently receiving a high volume of calls and therefore customers may experience longer wait times than normal.

 

 

Regards,

 

Arad Levertov

QuickQuid

 

 

I will give them credit,they were prompt in replying to my email.

 

Regards,John.