Scottishpower DD adjustment

[tenant87]

ScottishPower DD Adjustment

 

Hello all, i was wondering if someone could give me some advice before i approach scottish power with the issue.

 

I have been with scottish power for a few years now,

and recently moved house on the 3 february,

 

the property was with e.on and we took scottish power with us,

 

when i called to transfer my account i told the women that i couldn't afford anything above a £65 DD a month

and she assured me that in the last two years my dual fuel consumption worked out at £55 a month when broken down throughout the year,

and she also said that as we were moving from a house to a flat then the monthly price would definitely not go anywhere above that figure,

 

my direct debit was worked out at £51 per month and she again assured me that as the usage goes up at winter

and drops in summer then there would be no need for it to be increased as it evens out throughout the year.

 

so after submitting meter readings i get this email...

 

"Your monthly payment

 

Your new monthly payment is £86.00.

 

We'll start to collect this by Direct Debit from 01 August 2013 and on the same date every month after that unless we notify you otherwise.

 

There's no need for you to take any action, but if you have any questions about your payment amount, you should contact us at least five working days before it's due."

 

also as the account was switched from e.on to scottish power the energy calculation is for a few weeks more than a standard quarter

and the electricity and the gas was switched at different times, so im confused as to how the can calculate such an increase.

 

I will contact scottish power for a break down and see what exactly is going on but if someone could give me some advice that would be greatly appreciated.

 

Tenant87

[dpick]

I moved from Scottish power when they keep upping my DD and they owed me more than £300 at the end of the year.

 

dpick

[dx100uk]

we have SP onboard here

 

I will alert them for you.

 

dx

[tenant87]

we have SP onboard here

 

I will alert them for you.

 

dx

 

 

 

Thats great thankyou.

 

tenant87

[ScottishPower Company Rep]

Hi tenant87

 

If you e-mail us at social@scottishpower.com we can check it for you. Thanks David

[sytra]

Same as us, been with scottish ages, moved to wales, carried on with them, account was in credit but still they tried upping it

[sytra]

Oh i should say that now we put a reading in each week and pay litteraly what we have used by Debit Card each month, so far have not had to pay more than we were paying by DD so how they can justify an increase is beyond me, this way they cannot stockpile the cash themselves to further boost their sky high profits!

[ScottishPower Company Rep]

Hi sytra If you would like us to check this for you, e-mail us at social@scottishpower.com Thanks David

[tenant87]

Hello I have sent my email as requested and haven't any reply or acknowledgement from Scottish power? Is there anything that can be done?

 

Tenant87

[maroondevo52]

Hello I have sent my email as requested and haven't any reply or acknowledgement from Scottish power? Is there anything that can be done?

 

Tenant87

 

Hi Tenant87,

 

Hopefully the Scottish Power Rep will pick this up today, I've sent them a pm.

[ScottishPower Company Rep]

Hi Tenant87 really sorry about that. Can you please resend to social@scottishpower.com referencing your CAG ID and this thread and I will check what has happened? Thanks David

[ScottishPower Company Rep]

Tenant87, now managed to locate your original e-mail from the information in your original post, so you don't need to resend. I will take a look for you and reply ASAP by e-mail. David

[tenant87]

Thank you very much

 

Tenant87