Thames water-Moorcroft debt collector-Asking lodger to pay debt

[bowcreek]

It was lodger agreement's copy..

[bowcreek]

[ATTACH=CONFIG]43095[/ATTACH]

[bowcreek]

done !

[Dotty50]

Get that emailed over to TW asap but they may want to see more as you were there for 8 months.

 

I am sure the brig will be back soon to help you with a complaint letter

[BRIGADIER2JCS]

Taking a look now!

[BRIGADIER2JCS]

Well I cannot see how TW can argue with the agreement, I'll put a letter together if you wish.

[bowcreek]

Get that emailed over to TW asap but they may want to see more as you were there for 8 months.

 

Lived there from May till dec end, have 4 contract copies (look same with different dates). By saying "see more" - did you mean that they would want to see contract copies covering the whole period?

[Dotty50]

Yes bowcreek they will probably want to see them for the total duration of your stay in the house, I would email them all over.

[bowcreek]

Agree ! Got your point.

[bowcreek]

Well I cannot see how TW can argue with the agreement, I'll put a letter together if you wish.

 

Yes Brig - Please could you do the favor?

[bowcreek]

hey Brig - Did you get a chance to put down the letter?

 

thanks

[BRIGADIER2JCS]

Just waiting for confirmation from you!

 

Ok

To Thames Water.

 

Ref Use theirs /water account number.

 

Sir/Madam,

 

I refer to recent correspondence from Thames Water regarding an account at ( Give address) which has been wrongly transferred into my name, please take not I do not accept or acknowledge any debt or liability for this account or any charges arising from it.

 

I lived at the address a '' lodger'' under a formally drawn agreement which states quite clearly that all utility charges were included in my rent payment, therefore any claims made by Thames Water or any third party agent are rejected and NO payment will be made in regard to this spurious debt, a copy of my lodger agreement is attached.

 

I now require a written confirmation from Thames Water that I have no liability for the alleged debt and confirmation that Thames Water have withdrawn any instructions to any 3rd party debt collection agencies.

 

If this matter has been reported to any credit reference agency ALL data must be removed from ALL agencies immediately Thames Water WILL confirm compliance in writing.

 

I also conclude that Thames Water should seriously consider reasonable financial redress for the time, trouble and distress it has caused me whilst dealing with the incompetence shown by it's accounting department.

 

This is my Final Response.

 

Send recorded delivery and check when they receive it, you can also copy it to Moorcrap.

[bowcreek]

Thanks Brig - and Sorry for responding so late . I was travelling with very limited access to mails.

 

I will e-mail TW on the address they gave to me during my telephonic conversation, soon alongwith scan copy of my first 2 months contract.

 

Should I also paste a line from Prove it letter as given below?

 

"I am familiar with the CPUTR 2008 and the Office of Fair Trading's Guidance on debt collection, which states that it is unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question."

[BRIGADIER2JCS]

Hi bowcreek,

Yes add that line as well, let me know the outcome please.

[bowcreek]

Will surely do !

[bowcreek]

Just sent the e-mail to customerservices@thameswater.co.uk and received auto reply confirming receipt of my mail. It states that they will be responding within 5 business days.

[bowcreek]

Okay guys - here is the good news...got this e-mail from TW this morning..at 09:00 AM ..

 

Reference Number: xxxxxx

Property Address: xxxxxxx

Dear Mr xxxxxx

We are writing in response to your e-mail of 29 April 2013 informing us that you are not responsible for the water service charges for the above property.

We are sorry for the inconvenience caused to you due to this.

We can confirm that we have closed the account in your name with effect from the same date it was set up for the above property.

There is no outstanding balance due and we request you to please ignore the correspondence you have received.

If you need any further help, please do not hesitate to get in touch. You can visit our website,

www.thameswater.co.uk/contactus or you can call us on 0845 9200 888 between 8am to 8pm Monday to Friday and 8am to 1pm on Saturday.

Yours sincerely

xxxxxxxx

Customer Agent

[dx100uk]

3rd one this week I've heard of too

 

moorcrap are really trying it on.

 

they think because people THINK water is a PRIORITY util debt

 

they can FOOL people into coughing up.

 

WRONG AGAIN!!

 

well done.

 

dx

[BRIGADIER2JCS]

Good result Bowcreek,

 

Might be an idea to check CRA files in case Moorcrap have played the fool!!

[Dotty50]

Glad to hear your sorted!

[brokebutnotbeatn]

Wahoo! Well done. CAG helps again.

[bowcreek]

Brig (for the letter), Dotty50, donkey B and all others whose names I have missed to mention here...THANK YOU SO MUCH !!!

 

It reminds me of the day when I first posted here in this forum, frustrated and hopeless..! And then you all came one step forward everytime I needed your help and understood the details closely before suggesting next step.

 

You all are really doing great job and are stars !

 

Once again thank a ton !!

[bowcreek]

Good result Bowcreek,

 

Might be an idea to check CRA files in case Moorcrap have played the fool!!

 

Thanks Brig - How do I do that ? Is their a fee involved?

[BRIGADIER2JCS]

Hi Bowcreek, Your thanks are much appreciated, just a quick check on Noddle will do and its FREE!!

[Guest]

Great result well done for keeping at it.