@natwest_help Natwest dishonesty has destroyed my business and left me in a debt crisis

[marcone]

Natwest made the "assumption" that I no longer required the overdraft facility on my business account before attributing to me that I had requested it's removal.

 

They acted on an instruction I never gave, and even wrote to me stating that I made the request to remove the overdraft knowing (and later admitting) that I did not.

 

After realising their mistake they explained that they assumed I gave the request.

 

How can an action be assumed on an instruction that was never given?

 

Surely the bank can only know a request was made or not made, not assume it.

Natwest have not given me a satisfactory explanation.

My business has been crippled.

Money I could have potentially earned has been lost.

I estimate my total loss of earnings this year to be £8000.

 

I am now starting to receive default notices on debts amounting to £12,500, which I am no longer in a position to pay.

 

That brings total damages in financial terms to £20,500, and it's all attributable to the action taken by the bank.

 

I have been unable to finance projects I was working on for 2012/1213 and my credit rating has plummeted.

 

I complained to the Financial Ombudsman Service and was shocked when they rejected my complaint.

 

Can anyone advise a way forward?

 

Thank you.

[dx100uk]

i wonder if BCOBS can help you?

 

dx