£1000 phone bill!

[napier1982]

After returning from abroad I logged on to my internet bank to find that T-mobile had billed me for £650 with a promise to take a further £400 next month. When contacted, I explained to T-mobile that I did not use my mobile at all abroad except a couple of texts. I was told that I was wrong and have to pay. There explanation was that I probably called my answer phone alot! They added that their system was infalable, didn't make mistakes, and there was no way to appeal this bill. I have since filed an indemnity claim through my bank who were very helpful, but i'm worried that this unpaid sum will effect my credit rating. What rights do I have to stop them pursuing me and passing this onto debt collectors?

[rebel11]

Hi napier

 

Welcome to CAG

 

The guys will be happy to advise as soon as they are available.

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

[dreadpiratesteve]

Firstly, what are the charges for? Texts, calls, data? Have you got a copy of your bill for those amounts?

 

From the sounds of it, you have been charged for using data whilst abroad, that or answering a lot of calls (again, whilst abroad). The only thing I can think of is to write to T-Mobile and ask them to look at removing the £400 element as a goodwill considering the unusually high amount and that you have paid over half!

[locutus]

Also, aswell as if you'd veen the bill and what it is for, can I ask "abroad" where?