Nationwide Credit Card and overdraft (N.I Belfast)

[citizenB]

I think yes, you need everything in writing, especially if they are going to issue a default notice.

 

It is likely that they will then sell the account to a 3rd party agency and if you have the arrangement in writing there is little any new owner can do to change it.

[Lilythepink]

thank you.

 

I am moving my money from the Nationwide,

I got the default notice this morning, with the usual stuff on it. so much for customer loyalty, and treating you sympathetically.

 

Only missed two payments, with the agreement in place, they have frozen the interest though, but think I will get it all in writing.....thanks again

[citizenB]

IMHO, you should write a letter which says something like..

 

Dear Sir or Madam (or named person)

 

I would just like to confirm the conversation I had with XYZ on DATE.

 

My understanding of that conversation is, that you would freeze interest rates and refrain from adding any further charges on the account on the understanding that you would issue a Default Notice.

 

I can confirm I am in receipt of the Default Notice.

 

Please acknowledge this letter.

 

etc, etc.

 

If there was anything else discussed that you need to ensure will stay in place or that you dont want them to renege on, then add it to the letter.

 

Send at the very least with a free proof of posting and keep that safe.

[Lilythepink]

Thanks, have just done so. I have it all in their secure email system, which I will print off. thanks for the advice. always know that there is help on here.

[volvo]

Hi Lily

 

Have yousent them a section s78 request under the Consumer credit Act 1974?

 

VOLVO

[Lilythepink]

No not yet, as they have now said I can pay them £1 a month until December, but I am going to have to just not pay anything, as I am now going to be on benefits, and shall have to concentrate on paying my mortgage.....

 

I have a grievance in at work, and they are so slow at dealing with things.

[Lilythepink]

Found out in some old paperwork, that I cancelled a PPI on my credit card.

 

So I applied for my money back that I had already paid.

 

They quoted a telephone conversation, that I seemingly had, stating that I would rely on savings to pay my credit card if I was unemployed,

and that I would always get 6 months sickness pay from my work.

 

The letter also said I had told them I had a thyroid problem, which I knew they would link every illness I had to it.

 

But they are saying it was properly sold?

 

But why would I take it out, especially since I had answered their questions, which I can't remember?

 

Saying I had money that would let me pay the credit card....

[dx100uk]

sorry what are you getting at?

 

they've refused to refund?

 

 

dx

[Lilythepink]

they say it wasn't missold, as they have a recording of me, years ago.

[dx100uk]

do they really

 

time to sar them then

 

dx

[Lilythepink]

I gave them information re my travel insurance, but I do not remember accepting the PPI, as I said I didn't need one...... How much for a SAR?

[dx100uk]

£10 PO

 

dx

[Lilythepink]

thanks

[Lilythepink]

Are all PPI's illegally sold? Just a query, as the Nationwide are saying that they thought I was suitable, it was in 2007, and I can't remember ever saying yes to something like this, as my work gives me 6 mths sick leave pay. Just before I send for the SAR I would just like to know, if you have to give a reason you think it was missold.

[dx100uk]

nothing illegal at all, its not criminal

perhaps 'unlawful' as its civil

 

 

you dont put anything additional on the SAR.

 

just leave it as it is.

 

it does not need a covering letter either.

 

dont tip them off!

 

dx

[Lilythepink]

will do thanks again

[Lilythepink]

Nationwide has said it has to charge me on my overdraft, yet I am on benefits of £71 a week, which is paid into my account, they say they have to by law.

[Old Cogger]

in a letter if so can you put it up on here minus your personal details i.. if they have stated that is is the law?

[Lilythepink]

No it wasn't in a letter, it was on the phone, because I had asked them in their secure messaging system.

[MARTIN3030]

That is rubbish they are telling porkies....Maybe its just a Nationwide law.

[Lilythepink]

I have moved banks anyway, so they can keep on telling porkies, because they will not be getting any more out of me. Opened a basic a/c with another bank, and am going to try and get myself sorted. But I will ask them to show me where in their terms and conditions, that it says that they can charge me, even when on benefits.

[citizenB]

Nationwide has said it has to charge me on my overdraft, yet I am on benefits of £71 a week, which is paid into my account, they say they have to by law.

 

I have moved banks anyway, so they can keep on telling porkies, because they will not be getting any more out of me. Opened a basic a/c with another bank, and am going to try and get myself sorted. But I will ask them to show me where in their terms and conditions, that it says that they can charge me, even when on benefits.

 

IMHO, I would be writing a letter asking them to provide the law they are relying on ! Make it an official complaint and send it to the CEO at their head/registered office.

[MARTIN3030]

I bet they would not dare to put this in writing.

 

This is a clear breach of BCOBS too.

 

Rule 5.1.4 G “Principle 6 requires a firm to pay due regard to the interests of its customers and to treat them fairly. In particular, a firm should deal fairly with a banking customer whom it has reason to believe is in financial difficulty.”

[MARTIN3030]

Group Legal

Nationwide Building Society

Nationwide House A2

Pipers Way

Swindon

SN38 1SN

 

 

 

 

 

 

Ref ;account number

 

 

Dear Sir/Madam,

Could you please advise me as to what statute of law states that it is a legal requirement for a Bank to take payments from a customer in respect of reducing overdraft arrears,irrespective of their financial circumstances,or the customer experiencing difficulties ?

This was what I was informed by a Nationwide customer services advisor recently.

Can you also clarify that both yourselves and Nationwide employees are familiar with BCOBS and that they understand that the Nationwide are not holding any special exemption from these rules ?

I have searched your website,and been unable to retrieve anything that would support this,but maybe have missed it due to poor judgment (something Nationwide staff are very good at)

Alternatively,please supply me a copy of the current Nationwide law.

 

 

Kind regards.

[Lilythepink]

Will do, I thought it was a bit stupid?