@IKEAUK_Press : Charged for using IKANO new online payment service

[kcaseya]

I have just received a letter from Ikano charging me £12 arrears fee for receiving their payment on the 17th when it was due on the 16th. I had paid on the 16th using their new payment facility which I initially struggled to get through but did. They are trying to charge me because they claim to have received it on 17th.

 

I offered them the opportunity to reverse the charge and the person I was speaking to said he would only offer to return half of the amount. The strength of his argument is that on the statement it has a small line underneath where it says "Payment to reach us by" saying (allow 5 working days) in brackets. I drew his attention to the fact that it says nothing of this on the information they sent regarding using their new payment facility and I advised him of the basis of the rulings under UTCCR. As he does not seem inclined to remove the charge I will first write a complaint to them as part of my pre-action protocol then happily sue them for £12 plus costs of action.

 

Should anyone else run into the same problem I hope you follow the same route.

 

Service Charge Support LLP

 

Ps I hope this can be tweeted to them.