BAYV and the faulty sofa

[reeksy86]

Hi all,

 

Really hoping someone can give me some advice, in relation to a long standing issue i have been having with BAYV.

 

a little background information first

 

took out an agreement in 2009 with a new tv,

paid regularly and added a Wii to the account in late 2009 - they refinanced our account because of something called a parallel agreement (something like that)

unbeknownst to us, they started the agreement over another 3 years, so looked like we had not paid anything off account.

In 2011 we ordered a sofa from them, and this is where the trouble starts...

 

The sofa was damaged on delivery, but as they give us a discount off the purchase price we decided to accept, after less than 3 months, the stitching went in the one corner of the sofa, and they had to come out and do a repair on it, as it was under Warranty. The repair company (homeserve) called around 3 times (with 4 week breaks) as BAYV and the manufacturer sent out the wrong parts to repair the sofa, as this was 3 months further on that when it should have been, more wear and tear was incurred, which was repaired eventually.

 

During this time, we stated to BAYV that the problems were unacceptable and that we wanted to be compensated, (sofa was a corner suite, but was unable to use damaged area, as it was in between the seat foam and the springs)

 

They agreed after another 3-4 month argument to change our sofa, as they agreed that there were factors that should be have been avoided on their part.

 

Our new sofa was delivered in December, (a black leather recliner 3 & 2) as they did not have any corner sofas left, as they were due to update the catalog, by the end of December, less than 2 weeks, park of the leather had peeled back, where the recliner came out. although this wasn't a major nuisience at the time, the damage has spread now to the entire 3 seater (2 of which recline, and the 2 seater (although not as badly), of which 2 recline)

 

Again, as the product was sub-standard, we complained in febuary, as it did make the sofa look tatty, no-one came back to us until in March when the manufacturer recalled the product, (so we have been told by BAYV)

 

We had to get a solicitor involved last year, due to major problems with our credt agreement, (lack of dates) unreadable prices, and interest rates, e.t.c. Because of the problems we have had with them, we have not paid anything since December, as a full complaint was suppose to be being investigated by them, and with advice taken from our solicitor.

 

BAYV now want us to sign another 3 year agreement with them, fit a meter back to the tv, but they cannot deliver us a replacement sofa, we have to choose something from the catalog, (no recliners, and no corner suites that would fit) hence , why we brought the one that we have currently.

 

BAYV have now stated that they dont have to offer us a replacement, of equal or greater value, just offer a replacement of any type.

 

they are refusing to give us the manufacturers details so we can go direct, and are now going to be sending our case over to a third party debt collector.

 

Can anyone give me a bit of advice, i don't particularly want to get my solicitor involved again, (due to cost) but am not going to back down on this as we have had many,many problems with them.

 

Sorry its so long,

 

Cheers

[MARTIN3030]

Have you considered your local Trading Standards ?

Or there is the Financial Ombudsman,although both will rely on having a good papertrail.

[BAYV]

Good morning and thank you for your detailed letter regarding the problems you have been having.

 

As you know, your local Regional Director has been dealing with you and as recently as Friday last week, you received an email from her.

 

You have also had a number of interactions with Senior Management from the company.

 

The best advice I can give you now, is to contact your local Trading Standards officer who will refer your complaint to our local Trading Standard office(in Bridgend) and we can deal directly with them. Alternatively, you can go directly to the Bridgend Trading Standard Office yourself and speak to Mr David Gregory who will deal with your complaint.

 

I cannot make any comments that refer specifically to your account on a public forum

 

Best regards,

BAYV

Hi all,

 

Really hoping someone can give me some advice, in relation to a long standing issue i have been having with BAYV.

 

a little background information first

 

took out an agreement in 2009 with a new tv,

paid regularly and added a Wii to the account in late 2009 - they refinanced our account because of something called a parallel agreement (something like that)

unbeknownst to us, they started the agreement over another 3 years, so looked like we had not paid anything off account.

In 2011 we ordered a sofa from them, and this is where the trouble starts...

 

The sofa was damaged on delivery, but as they give us a discount off the purchase price we decided to accept, after less than 3 months, the stitching went in the one corner of the sofa, and they had to come out and do a repair on it, as it was under Warranty. The repair company (homeserve) called around 3 times (with 4 week breaks) as BAYV and the manufacturer sent out the wrong parts to repair the sofa, as this was 3 months further on that when it should have been, more wear and tear was incurred, which was repaired eventually.

 

During this time, we stated to BAYV that the problems were unacceptable and that we wanted to be compensated, (sofa was a corner suite, but was unable to use damaged area, as it was in between the seat foam and the springs)

 

They agreed after another 3-4 month argument to change our sofa, as they agreed that there were factors that should be have been avoided on their part.

 

Our new sofa was delivered in December, (a black leather recliner 3 & 2) as they did not have any corner sofas left, as they were due to update the catalog, by the end of December, less than 2 weeks, park of the leather had peeled back, where the recliner came out. although this wasn't a major nuisience at the time, the damage has spread now to the entire 3 seater (2 of which recline, and the 2 seater (although not as badly), of which 2 recline)

 

Again, as the product was sub-standard, we complained in febuary, as it did make the sofa look tatty, no-one came back to us until in March when the manufacturer recalled the product, (so we have been told by BAYV)

 

We had to get a solicitor involved last year, due to major problems with our credt agreement, (lack of dates) unreadable prices, and interest rates, e.t.c. Because of the problems we have had with them, we have not paid anything since December, as a full complaint was suppose to be being investigated by them, and with advice taken from our solicitor.

 

BAYV now want us to sign another 3 year agreement with them, fit a meter back to the tv, but they cannot deliver us a replacement sofa, we have to choose something from the catalog, (no recliners, and no corner suites that would fit) hence , why we brought the one that we have currently.

 

BAYV have now stated that they dont have to offer us a replacement, of equal or greater value, just offer a replacement of any type.

 

they are refusing to give us the manufacturers details so we can go direct, and are now going to be sending our case over to a third party debt collector.

 

Can anyone give me a bit of advice, i don't particularly want to get my solicitor involved again, (due to cost) but am not going to back down on this as we have had many,many problems with them.

 

Sorry its so long,

 

Cheers

[MARTIN3030]

Thank you BAYV it took you a while to write...but better late than never.

[MARTIN3030]

Bridgend Trading Standards are the department who are responsible for consumer protection enforcement and education for Buy As You View, as the company falls under the geographical jurisdiction of Bridgend County Borough Council.

[MARTIN3030]

Trading Standards

 

 

 

 

 

 

Bridgend Trading standards aims to ensure that fair-trading is carried out in Bridgend County Borough so that consumers can purchase goods and services with confidence in the knowledge that they are safe, correctly priced and accurately described

 

Bridgend Trading Standards Service offers a comprehensive consumer advice service that has been awarded the Community Legal Services (CLS) Quality Mark.

The service is provided free to any person who is resident in the county borough or person who has purchased goods or services from a business in the county borough and will give advice on a wide range of issues relating to the purchase of goods or services.

The service is available: Monday to Thursday 8.30am to 5pm.

Friday 8.30am to 4.30pm.

The service can be contacted by telephone (01656) 643278, in person at the council offices, in writing or by e-mail: consumeradvice@bridgend.gov.uk

Initially, anyone contacting the service will be advised of their rights and the trader's responsibility to attempt to resolve the problem.

If this initial attempt fails, the adviser will intervene to try and mediate/conciliate between the parties.

Should this fail to achieve a successful result and it is thought appropriate, advice and assistance will be given to seek redress in the County Court.

The service also provides a supply of leaflets to assist consumers with their problems and explain their civil rights.

[wengerboy]

i can anyone tell me what time BAYV office closing hrs pls

[dx100uk]

website?

 

dx

[dx100uk]

Hi all,

 

Really hoping someone can give me some advice, in relation to a long standing issue i have been having with BAYV.

 

a little background information first

 

took out an agreement in 2009 with a new tv,

paid regularly and added a Wii to the account in late 2009 - they refinanced our account because of something called a parallel agreement (something like that)

unbeknownst to us, they started the agreement over another 3 years, so looked like we had not paid anything off account.

In 2011 we ordered a sofa from them, and this is where the trouble starts...

 

The sofa was damaged on delivery, but as they give us a discount off the purchase price we decided to accept, after less than 3 months, the stitching went in the one corner of the sofa, and they had to come out and do a repair on it, as it was under Warranty. The repair company (homeserve) called around 3 times (with 4 week breaks) as BAYV and the manufacturer sent out the wrong parts to repair the sofa, as this was 3 months further on that when it should have been, more wear and tear was incurred, which was repaired eventually.

 

During this time, we stated to BAYV that the problems were unacceptable and that we wanted to be compensated, (sofa was a corner suite, but was unable to use damaged area, as it was in between the seat foam and the springs)

 

They agreed after another 3-4 month argument to change our sofa, as they agreed that there were factors that should be have been avoided on their part.

 

Our new sofa was delivered in December, (a black leather recliner 3 & 2) as they did not have any corner sofas left, as they were due to update the catalog, by the end of December, less than 2 weeks, park of the leather had peeled back, where the recliner came out. although this wasn't a major nuisience at the time, the damage has spread now to the entire 3 seater (2 of which recline, and the 2 seater (although not as badly), of which 2 recline)

 

Again, as the product was sub-standard, we complained in febuary, as it did make the sofa look tatty, no-one came back to us until in March when the manufacturer recalled the product, (so we have been told by BAYV)

 

We had to get a solicitor involved last year, due to major problems with our credt agreement, (lack of dates) unreadable prices, and interest rates, e.t.c. Because of the problems we have had with them, we have not paid anything since December, as a full complaint was suppose to be being investigated by them, and with advice taken from our solicitor.

 

BAYV now want us to sign another 3 year agreement with them, fit a meter back to the tv, but they cannot deliver us a replacement sofa, we have to choose something from the catalog, (no recliners, and no corner suites that would fit) hence , why we brought the one that we have currently.

 

BAYV have now stated that they dont have to offer us a replacement, of equal or greater value, just offer a replacement of any type.

 

they are refusing to give us the manufacturers details so we can go direct, and are now going to be sending our case over to a third party debt collector.

 

Can anyone give me a bit of advice, i don't particularly want to get my solicitor involved again, (due to cost) but am not going to back down on this as we have had many,many problems with them.

 

Sorry its so long,

 

Cheers

 

please keep ths thread updated

 

dx

[BAYV]

Dear DX100UK

 

In regards to an update on this post, no contact has been made by trading standards or any other representative of the customer to the company

 

Kind Regards

 

BAYV

[MARTIN3030]

Yes its very strange.

I will email the Poster and see what evolved or didnt as the case may be.