Credit Expert - Mobile app iPhone/Android

[peejay1977]

Just a FYI, I've just cancelled my membership partly due to not needing it anymore but also, and more worryingly that the iPhone app appears to lie. For months it's stated that my credit score is 922 which is fine, but I've had one or two emails from them stating that they have "detected a change" and to log into my account, which I did, on the app only to discover the score was still 922.

 

I just called them and was asked what my membership number was, so I logged into the app to see if it was in there, it wasn't and my score was 922. So I logged into the main website and it said it was 901........logged back into the app and it suddenly updated to 901 and showed the recent activity.

 

The lady on the phone said she couldn't take my feedback and suggested I email customer service (which I have) but if any of you use the app I'd be wary.

 

3 other friends who I've just spoken to have noticed the same and are fuming, especially as well have all been paying the £15 a month for the service.

 

Thanks

 

 

Paul.

[renegadeimp]

Why pay £15 a month? You only need to check it once or twice a month really. Sign up, get the report, cancel it, then wait till you need it again.

[BRIGADIER2JCS]

Tell them you are cancelling the account they'll make

you an offer, I did this some years ago and pay less

than a fiver a month.