cassava enterprises

[karenooooo]

So why would theynot pay you if i have had money owed to me they have paid me or refunded me bt we talking 40 - 50 pounds ot bibbest win i have was 429 they still paid that so why not you ? karen

[Lucky7even]

Hi Karen,

Yes I am well aware of cassava. I have done extensive homework on these people, believe me. Months upon months of countless emails/phonecalls back and forward...........pointless all of it. I take it you know these withheld 22k from me? 22k that they actively let me win I might add!

 

Cheers, Ross.

 

Why not take Cassava to court which you are entitled to?

 

If the court deems in your favour then they must pay up!!

 

Its doesnt cost much to put a claim to the court.

[rossco34]

So why would theynot pay you if i have had money owed to me they have paid me or refunded me bt we talking 40 - 50 pounds ot bibbest win i have was 429 they still paid that so why not you ? karen

 

 

They not payig me because I more than one account with them which is against thier "rules" yea mickey mouse rules! That and other things they reckon are reason enough to keep 22 grand from me.

 

You should go back to the beginning of my story. It explains everything this company have done to me.

[rossco34]

Why not take Cassava to court which you are entitled to?

 

If the court deems in your favour then they must pay up!!

 

Its doesnt cost much to put a claim to the court.

 

Hi. Tried all that Lucky7even, but no lawyer will touch a case involving an online gambling site. The online laws are too complex, hence the reason why companies such as cassava get away with these kinds of things. No one is properly policing these sites and until someone does, this shocking behaviour will only continue.

 

It really IS like banging my head against a brick wall!

Edited June 27, 2013 by rossco34

[karenooooo]

ross they are set up from another country ;0( so they will all live on

[Lucky7even]

Hi. Tried all that Lucky7even, but no lawyer will touch a case involving an online gambling site. The online laws are too complex, hence the reason why companies such as cassava get away with these kinds of things. No one is properly policing these sites and until someone does, this shocking behaviour will only continue.

 

It really IS like banging my head against a brick wall!

 

Have you considered contacting Watchdog on BBC!!??

[karenooooo]

Yep that's correct your not supposed to have more than one account on each site well some you can others you can't it's the card they use though !!!!

That's why I was pushed off I had loads of accounts all over their bingo sites they had not noticed for 6 months

But then they keep writing to you asking you to join

So I think it's partly their fault Cos if they send after having your address not to see you have it's their fault for asking you to join again again !!!

A few the sites say ...you try making a second profile won't let you

All should be like that

There are so many bingo sites I forgot making accounts

That one about having 2 accounts is in the 3 hundred page terms and conditions asking even though it is awful after they let you win the money to get that far

What Can you do ?????

Hugs xxxxxxxxx

[linzi1uk]

The same has happened to my brother - started with all of the family getting a letter about a new bingo site called gueslistbingo - my brother joined first on 22/06/2013 and deposited £100 over the following days - On Monday he won £17,500 on slots and with drew £1000 of that as you can only withdraw £1000 day Max £3000 a month - The following day his account had been blocked so went through all email channels and today received an email today saying he abused the bonus bla bla - He won on slots, which cannot be played with bonus money - Also had my account blocked and my daughters account has been blocked. Im not letting this go surely something can be done against these crooks

[karenooooo]

Can't you ask them how you broke this bonus ???

Ask them to prove to you you did?

You forgot bonus when you want take the money before you finished the bonus

But ask them to prove to you how you did ???

Karen hugs

[linzi1uk]

Thanks for your reply Karen - but on the site in question you can only spend the bonus money when you have spent your real cash that's what I don't understand it told me when I was withdrawing that I would lose the bonus - So basically they are talking rubbish when they say I have abused the bonus

 

the grounds for banning me are

In the event that the Company believes a Bingo user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Games and/or block that user's account and confiscate funds therein

Edited June 28, 2013 by linzi1uk

[karenooooo]

did you have 2 accounts with this site? which slot did you win 12,000 wow i would push them again

ask them to prove to you what you did wrong

so sorry sweets hugs

[karenooooo]

its funny really i am banned they have blocked my accounts but every week one of them asks me to join joke hey their bingo sites

[Bombaymix]

Too many similar stories

 

I play a few sites. I did register a new account ( even though I had an existing one to get the deposit bonus, deposited a few times without problem and then won £1700. Only then did they close the account down... However, after I emailed them telling them I didn't use the old account and wanted to keep this one, to my shock and surprise they reopened the account and my £1700 was sat there with no withdrawal restriction!! Cashed out and ran!

 

So sorry to hear that the op has been deprived of their win. My guess is they'd keep taking your deposits without question but know there's always some clause in their terms and conditions to refuse your withdrawal.

 

I'd keep chipping away at them. At best they might give you a gesture of goodwill payment because they won't want the bad publicity.

 

Good look x

[sarajane 1977]

HELP

i had a account with tasty bingo run by cassava, didnt use it, i recieved a flyer through the post with a bonus offer so a group of us got together and all put a few pound in and we won £500 really pleased but we found out we were blocked, now there saying i entered the wrong date of birth so my id is not good enough, also i am breeching there bonus scheme... 1st they sent me the offer it never said it couldnt be used by others, secondly.. if they take the bet dont they have to honour it like betting shops ??

really angry as i have the tennancy agreement and birth cirtificate they asked for just i must have messed up when doing the drop down date of birth options acan i do anything ?

[rushbob89]

Anyone get their issues resolved? its 2017 and i am having a nightmare with them! i won £660 with real money... not bonus money. i had another account on a different site which i closed down. i had already gone to the withdrawal process which doesnt complete until 48 hours after as they will try what they can to get you to cancel it. Anyway i had an email saying my account was blocked as i had closed an account down on another site, what kind of joke is that, why would anyone in their own sanity knowingly cancel their withdrawal by doing something like that! under investigation it seems i have found the gambling commission site has hundreds of websites all under the same licence! they emailed me saying they will transfer my deposits back but thats it. what an absolute [problem]. I spoke on the phone to a man and he gave me advice on contacting the gibraltar gambling commission and sending a recorded letter. just want to know if anyone got their case resolved and how?

 

Regards

[twinmummy]

Give up honestly save your time, i went to citizens advice about it all and the short of it is what ever they say gos i have avoided every cassava site since and still makes me angry i won £700 and with all there small print when you agree its impossible to get your winnings when they decide not to pay out sorry

[rushbob89]

What a set of scumbags. So quick to take your money but will write anything in the terms and conditions to get out of it. Just because its in the terms and conditions doesnt mean its right or fair. Who controls these cowboys? Il stick to tombola and virgin from now on

[twinmummy]

agreed i searched for ages and although i dont win anymore with tombolla at least you get what you do win good luck in future games