CFO..MT Collect. Yet another 'victim'

[pinkvic]

Hi

 

I have defaulted on a loan with CFO, and thought I had made an 'arrangement' with the delightful MT Collect to contact them today (payday) to make a payment and set up an ongoing arrangement to clear the balance.

 

Upon checking my acount this morning, I have found they have taken over £500 from my debit card. I called CFO direct and a very polite lady (for a change!!!) advised the amount taken merely covered interest and charges, and the balance on my account now reflected my original loan amount!! She also advised that there was no chance of them refunding the money in accordance with the arrangement I thought I had made.

 

Can anyone advise how I should deal with this? I am hesistant to contact MT Collect due to their cavalier and frankly rude approach. Is it possible that my bank will recoup the money if I have not authorised them to take this?

 

I really need this money back because basically I can't afford to pay rent/ get to work without it!!!

 

Thanks in advance for any help!

[silverfox1961]

Hi Pinkvic and welcome to CAG

 

I am going to move your post to a new thread as it is important that you get individual advice

 

They took money without your permission. You had a payment arrangement. Contact your bank and see if they will claw it back

[pinkvic]

Thank you silverfox.

 

I have contacted the Fraud department at my bank and am currently waiting for a call back. Hopefully they will be able to help.

 

Many thanks

[dx100uk]

dont forget chargeback

 

http://whatconsumer.co.uk/visa-debit-chargeback/

 

dx

[sillygirl1]

Don't forget a complaint to

 

http://www.tradingstandards.gov.uk for Trading Standards

http://www.consumerdirect.gov.uk for the Office of Fair Trading

 

Both organisations are doing an indepth study on payday loan companies, your complaint could tip the balance.

[pinkvic]

Thank you all for your replies. I was unaware of the Visa Debit Chargeback service, I always 'assumed' this was only available on credit cards.

[silsal]

Hi how did you get on with your back

[catherine1985]

ok so in 2009

i used capital finance one,

i was using them for about 1 year ( i never missed a payment)

i then sliped on some ice and broke my leg

i was unable to work

so i didnt get paid

only around £60 per week.

 

i contacted then asap to explain and see wha i could do.

 

They agreed that i could roll over my loan which i agreed to.

 

They then took £200 from my account.

rang then and spoke to Barry who pretty much laughed at me.

refused to give me my money back and because i still owed 300 they wouldnt give me a new loan.

 

I then emailed Barry every 10 mins for 6 days ( i have a broke leg, i had a lot of time on my hands)

who after 6 days agreed to set me up to pay back £20 a week untill it was cleared.

that same day he took £50 from account.

 

So i closed my account and opened a new one with a different bank and ignored them.

Its now 2012 a good 18months since this happened

I had recieved no post, calls, emails or anything untill a few days ago when the text messages started.

saying they were coming to my house.

 

They now say they want 370 from me right now.

 

I rang debt line for some advise.

 

who told me not to answer the door and to only agree to set up a standing order to clear this debt which they have refused.

 

not sure where to go from here

[silsal]

they wont even speak to me, my loan is 6 days overdue, every time I phone they just hang up on me, I would love to know who this company was run by. They are so unproffesional

[dx100uk]

ok so in 2009

i used capital finance one,

i was using them for about 1 year ( i never missed a payment)

i then sliped on some ice and broke my leg

i was unable to work

so i didnt get paid

only around £60 per week.

 

i contacted then asap to explain and see wha i could do.

 

They agreed that i could roll over my loan which i agreed to.

 

They then took £200 from my account.

rang then and spoke to Barry who pretty much laughed at me.

refused to give me my money back and because i still owed 300 they wouldnt give me a new loan.

 

I then emailed Barry every 10 mins for 6 days ( i have a broke leg, i had a lot of time on my hands)

who after 6 days agreed to set me up to pay back £20 a week untill it was cleared.

that same day he took £50 from account.

 

So i closed my account and opened a new one with a different bank and ignored them.

Its now 2012 a good 18months since this happened

I had recieved no post, calls, emails or anything untill a few days ago when the text messages started.

saying they were coming to my house.

 

They now say they want 370 from me right now.

 

I rang debt line for some advise.

 

who told me not to answer the door and to only agree to set up a standing order to clear this debt which they have refused.

 

not sure where to go from here

 

stuff 'em and ignore it unless a claim form comes along

which it wont

 

they will never ever goto court

where this would expose their unlawful and intimidating text msgs.

 

dx

[skyblue2027]

I have had a rather random text today advising "i am visiting you today" - no your bloody not!!

 

also had a text asking for £255. this debt was circa 2009 and i continued paying them until they broke DPA in 2010 and emailed my brother for the debt!

 

now some 2 years later they want some more so i have complained to OFT and emailed CFO what i have done!

 

is it worth sending the Ack letter with the paragraph about non visiting my property?

 

i cannot find that anywhere.

[sillygirl1]

Not really, they will continue to send messages, the OFT, Trading Standard and the FOS are the people to go to now.

[skyblue2027]

Not really, they will continue to send messages, the OFT, Trading Standard and the FOS are the people to go to now.

 

logged complaint via consumer direct. will do the ombudsman next.

[catherine1985]

I recieved another text. Recoveries; we are calling tonight unless u make a token payment.

[sillygirl1]

Report report report

[catherine1985]

who to?

[silverfox1961]

who to?

 

Trading Standards via consumerdirect and the OFT

[pinkvic]

Does anyone have an email address for MT Collect, I don't have the facility to record calls.

 

I will definately be reporting them to everyone possible though. Conversation with MT Collect yesterday...

 

MT - Have you called to make a payment?

Me - I have made a very large payment this morning that I didnt authorise.

MT - Have you called to make another payment?

Me - No

MT - Well f**k off then (hangs up)

 

They are absolutely disgusting!

[dx100uk]

Does anyone have an email address for MT Collect, I don't have the facility to record calls.

 

I will definately be reporting them to everyone possible though. Conversation with MT Collect yesterday...

 

MT - Have you called to make a payment?

Me - I have made a very large payment this morning that I didnt authorise.

MT - Have you called to make another payment?

Me - No

MT - Well f**k off then (hangs up)

 

They are absolutely disgusting!

 

i take you called just to wind them up?

 

why do you want to email them anyway.?

 

dx

[Barney D]

Hi

 

I have defaulted on a loan with CFO, and thought I had made an 'arrangement' with the delightful MT Collect to contact them today (payday) to make a payment and set up an ongoing arrangement to clear the balance.

 

Upon checking my acount this morning, I have found they have taken over £500 from my debit card. I called CFO direct and a very polite lady (for a change!!!) advised the amount taken merely covered interest and charges, and the balance on my account now reflected my original loan amount!! She also advised that there was no chance of them refunding the money in accordance with the arrangement I thought I had made.

 

Can anyone advise how I should deal with this? I am hesistant to contact MT Collect due to their cavalier and frankly rude approach. Is it possible that my bank will recoup the money if I have not authorised them to take this?

 

I really need this money back because basically I can't afford to pay rent/ get to work without it!!!

 

Thanks in advance for any help!

They done the same to me I was dealing with Daniels Silvermann and was sorting out a repayment plan, when CFO took £500 out of my account. Daniels Silverman didn't even know, they tried contacting them but didn't get any reply, they then told me as far as they were concerned the account was closed. The payment they took left me short on my rent and gave been in arrears since. I now have MT Collect sending threatening texts to me on behalf of CFO even though I've paid them back! I have now reported them to the fso and I'm fortunate I have a solicitor in the family they are also going to get involved. They are ****!

[dx100uk]

get that money back by chargeback

 

it DOES work

http://whatconsumer.co.uk/visa-debit-chargeback/

dx