Does anyone have an email address for MT Collect, I don't have the facility to record calls. I will definately be reporting them to everyone possible though. Conversation with MT Collect yesterday... MT - Have you called to make a payment? Me - I have made a very large payment this morning that I didnt authorise. MT - Have you called to make another payment? Me - No MT - Well f**k off then (hangs up) They are absolutely disgusting!

Thank you all for your replies. I was unaware of the Visa Debit Chargeback service, I always 'assumed' this was only available on credit cards.

Thank you silverfox. I have contacted the Fraud department at my bank and am currently waiting for a call back. Hopefully they will be able to help. Many thanks

Hi I have defaulted on a loan with CFO, and thought I had made an 'arrangement' with the delightful MT Collect to contact them today (payday) to make a payment and set up an ongoing arrangement to clear the balance. Upon checking my acount this morning, I have found they have taken over £500 from my debit card. I called CFO direct and a very polite lady (for a change!!!) advised the amount taken merely covered interest and charges, and the balance on my account now reflected my original loan amount!! She also advised that there was no chance of them refunding the money in accordance with the arrangement I thought I had made. Can anyone advise how I should deal with this? I am hesistant to contact MT Collect due to their cavalier and frankly rude approach. Is it possible that my bank will recoup the money if I have not authorised them to take this? I really need this money back because basically I can't afford to pay rent/ get to work without it!!! Thanks in advance for any help!