Kensington Mortgages

[ridgesoarer]

I also had a nightmare trying to find out what Kensingtons SVR was, everytime I phoned to ask I was told it was different per customer - I think they get confused with the individual account loadings. Anyway I didnt get anywhere, despite several phone calls and checking the internet. In the end I had a brainwave, I phoned their new business dept got the number from their website and low and behold they told me the SVR - apparantly it differs depending on what number your account starts with!!!! I assume this is for mortgages or secured loans. Hope this helps. I found the whole thing very odd, why is their SVR such a closely gaurded secret, I started to suspect a major fraud, how can we check if we are being charged the correct rate?

[nish40]

Short answer - no, it does not justify the charge.

 

You have ever right to reclaim these unlawful charges.

Brilliant, i must have over a grands worth of charges as my account has fell behind twice due to the sale of my house falling through. Whats the best way to start a claim please? thanks

[jansus]

I think you follow the proceedure as for bank charges but adapt the letters and then if you have no joy you go to the FOS not court. That is the process some successful cases have used.

[jen32j]

I also have a mortgage with Kensington and applied for mortgage rescue. In the mean time had to go to court to stop an eviction. Now they are refusing the mortgage rescue with Charter Housing until the arrears are paid saying this is their policy. If we were in a position to pay our arrears we wouldn't need the mortgage rescue package. Which was going to pay our arrears and a lump sum off our mortgage.

[jansus]

So KMC worker, in your post you admit your borrowers have been allowed by KMC to borrow more than they can afford. I call that irresponsible lending.

 

Any worthwhile institution allows for a certain amount of borrowers who may fall into arrears through no fault of their own and calculate that within the interest rates they charge - not kick a person while they are down and charge them monthly fees just for being in arrears - irrespective of how much admin is actually involved - kicking people when they are down.

 

In view of the current climate you should think how you would be feeling in thier position. After all it could be you next.

 

And yes I have worked for a much larger institution than you in the possessions/arrears department.

[KMCWorker]

Well Janus people who lie on there applications forms are not down to us but we are looking into these cases now and taking further cation where they have lied as it is plain and simple fraud. if people fall in to arrears through no fault of their own they should let us know and we will sort it but if you all do is complain about us then shut it and get on but if you want to sort it get on the and do something about it

[jansus]

Excuse me??? you dont check salaries /look at bank statements or check income - as I say irresponsible lending .

 

Are you not responsible for your companies money - dont you owe your borrowers and your shareholders a duty of care to at least carry out elementary checks to avoid the situation you have described?

 

The property and a persons income and ability to pay is your companies security so not to ensure your companies funds are being used in a responsible way is asking for trouble as far as I am concerned.

[woodwa5]

It would seem that you, KMC, are just a reflection of your companies attitude, if you have nothing of note to contribute why don't you just go away:cool:

[KMCWorker]

Tell you what if you are having problems give us a chance to sort it give us a call tomorrow and ask the person you speak with to go through the toolkit with you. We can offer concessions, arrears capping, if you want to sell your house we can offer a assisted sale where you can stay in the house until it is sold. I dont mean to get people's backs up but it does work both ways and you cant blame it all on Kensington.

[woodwa5]

That may well be the case now KMC, but it certainly wasn't three years ago when i went through it with you, there was no help at all.

[KMCWorker]

I have been there for about 3 years and things have changed big time, if you are still with us, call us and we can sort it out if you are having problems still, the last thing we want to do is take your house.

[woodwa5]

unfortunately that is what happened three years ago, too late for me i'm afraid but thanks anyway;)

[KMCWorker]

Sorry to hear that

[woodwa5]

these things happen and i have learned to live with it (and i'm still paying for it) but you can see why people get upset, you may be very different now but that wasn't always the case and a lot of us talking about our experiences are talking about it from some time ago

[KMCWorker]

I can understand why people get upset, but i have seen accounts where people have not made payments for 3 years and then get upset when we take action. we are very different now, new management, new staff and alot more customer focus

[KMCWorker]

jansus we do check wage slips, accountants records among other things but we have found a lot of people who lied on accounts,getting dodge wage slips ect

[woodwa5]

well let's hope that what you say here is echoed throughout the company, i wouldn't want anybody else going through what i had to (and i can assure you that it was nowhere near 3 years and wasn't even three months)

[jansus]

yes lets see what complaints come up against your company to see if you have had to adhere to the new protocol rules.

 

As far as payslips go - you can always check bank statements to check the pay has been credited each month . thats what my lender did it takes 5 mins and then you will be safe from that fraud. So sorry that does not wash with me.

[donein]

Well I am too with Kensington. They are repossissin my property this week.

 

i can assure when i have tried to resolve issues with kensington, they are extrememly unhelpful.

 

I am tired and ashamed by the whole thing. i have struggled for years to hold onto my home. i have tried to sell but the sale fell through. I have another potential sale but now its too late.

 

I had a car crash and lost my baby. It was not my fault but I am depressed. i want it all to end but I dont even have the strength to tell anyone.

 

No one wanted to help when I asked. Kensington aren't open to offers and i can assure you all they say when i call and beg for help is we need the full arrears to stop any action.

 

I give up. i always paid my bills, always looked after my home, took pride in my work. then i lost my job. got another, lost that. Got cancer became ill and it was all too much i just stuck my head in the sand. I couldnt cope.

 

Now I am paying the price over a £25k secured loan!

[woodwa5]

hi donein i'm really sorry to hear what you are going through. You will receive all the help we can muster on this site so i think you should start your own thread and tell us everything so we can help. If nothing else you will get moral support from those of us that have been through it and come out the other side;)

[stevehatesbankers]

Keep your chin up donein and try and be strong. Very sorry to here of your loss. Kensington make up their own rules but fortunately people are fighting back. Although interest rates plummeted last year, they kept me on an extornionate rate which they shouldnt have done. Only when I stopped paying them did they reduce my payments. Law firm is currently dealing with this

[donein]

thanks

[irishstar]

Keep your chin up donein and try and be strong. Very sorry to here of your loss. Kensington make up their own rules but fortunately people are fighting back. Although interest rates plummeted last year, they kept me on an extornionate rate which they shouldnt have done. Only when I stopped paying them did they reduce my payments. Law firm is currently dealing with this

 

Hi Steve wondered if you could help me with a problem with Kensington could you send me a contact email address through the private email box and i will then be able to let you have the details to see if you can help thanks and kind regards irishstar:oops:

[loggy]

has anyone got an internal email contact for kensington mortgage? or an internal phone number??

[DoneOverByKensingtonRik]

Hi all,

Ill try and be as clear and quick as possible, but I also, well my wife and I and the three kids got done over and stitched right up by Kensingtons about 3 years ago now. We had a mortgage for 180K, which started off as £1100 per month. I was a contractor so could not get a high st lender mortgage, but I thoughts whilst they were expensive, id be ok. 16 months later, we were being hiked for £2200 per month, charge were being added it seamed like daily, we could not get any help or even discussions with Kensington even if we managed to get through to them via the phone. They were very rude and I am sure they have an internal process for actually making sure people default on their mortgages, end up losing their house or end up having to pay ridiculous early redemption fee's by selling their homes to avoid being repossessed. The later is what we managed to do in the end, but we had to pay a 20K redemption fee. It nearly ruined us, the youngest child had meningitis at the time and was in hospital for weeks, he nearly died, Kensingtons didnt care. It was a case of repay the arrears or lose your house. The good news is this. We went renting and have now managed to secure a high st lender mortgage. We move into the new home in December. The better news for everyone on here with similar stories is we/you can now reclaim some if not all of those charges you were levied with by Kensingtons. New government legislation has been introduced where any unfair charges or redemptions fees applied by these so called sub prime lenders can now be claimed back! We are in the process of doing so ourselves, directly with Kensingtons via our IFA who is charging a flat £400 for the work. He thinks we can claim back most of the £20K redemption charge, plus a good percentage of the monthly charge we were levied with. So, I beg all of you, please please contact your local IFA to do the same. I can assure you that people are doing this all over the country and they are winning their claims. The whole process will take a number of months, but it will be worth it. You'll be able to go to sleep one night knowing you finally got one over on the FCUKERS that are Kensington mortgages. Sorry for the bad language, I am a very mild mannered person, but Kensingtons nearly drove me to all sorts of feelings and places I would not want to revisit. They are the **** of the earth and anybody who works for them who comes on here backing them up are also **** and they know it. I will come on here weekly and give you an update as to how our claim is going and if anybody wants any advice or names of people they could contact for help, please let me know. I hope everyone going through the Kensington treatment or have previously can stay strong and battle through. Don't let them win, as a group we can win.