Graham White/Roxburgh now Lowell & Three

[Ronnie1234]

I received a answerphone message on my home phone the other day from Roxburgh or Roxburghe (not sure how it’s spelt) asking me to call them back.

 

Today I received a message in work from Graham White Solicitors asking me to call them.

 

After a bit of research on internet, it appears these could be one and the same people.

 

Do not know why they are ringing me?

[cerberusalert]

Do not know why they are ringing me?

Probably because they think you owe them some money. Wait until you receive something in writing, do not 'phone them.

[Ronnie1234]

Don't know how they got my work number!

[cerberusalert]

When you apply for credit they ask for your employment details.

[Ronnie1234]

Am baffled now then. Haven't applied for credit for long time. Will have to wait & see if anything comes in post.

[cerberusalert]

An example is when you apply for a loan or credit card usually you give employment details. If some years down the line you get into arrears creditors begin to hassle you & try to embarrass you by 'phoning at work. Not too bad if you change jobs but if you are at the same one it can be a pain in the proverbial.

 

Then of course there's the trick of 'phoning neighbours and asking them to pass on a message or asking them if they know where you work.

[Ronnie1234]

I got home & there is a sort of letter from Roxburghe reuesting £364.16 on behalf of Hutchison 3G UK Ltd

[cerberusalert]

It's a mobile 'phone bill. Is it yours? If not send them this http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt

[Ronnie1234]

I did have a contract with Three a few years ago. Wasn't aware I owed them any money though

[cerberusalert]

Send Roxburghe the letter in post #8, the onus is on them to prove a debt exists & they have the right to collect it.

[Ronnie1234]

Have sent Roxburghe the letter.

 

Had a phone call in work today off a company called Robinson Way & Co, didn’t speak to them though!

[cerberusalert]

Had a phone call in work today off a company called Robinson Way & Co, didn’t speak to them though!

They are a debt collection agency.

[Ronnie1234]

I wish these people would stop ringing me in work.

Write to me & tell me why they are contacting me!

[cerberusalert]

Make a complaint to your local trading standards & the OFT with regards to their harassment, they are in clear breach of OFT guidelines & CPUT ;

 

Consumer Direct - Contact us

 

OFT Complaint form

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/DebtCollectionComplaintForm.DOC

 

The Office of Fair Trading: Contact us

 

debtcollectionguidance@oft.gsi.gov.uk

 

 

tel: 020 7211 5823

 

The Office of Fair Trading: Debt collection practices

 

http://oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

[Ronnie1234]

Thanks, I will have a look at those links this evening.

 

Don’t want people contacting me in work it’s embarrassing! Especially when I don’t know what it’s about.

[Ronnie1234]

E-mailed people in those links thanks cerberusalert. Am wondering if I should post or e-mail telephone harrassment letter.

[cerberusalert]

Yes post the harassment letter recorded delivery.

 

Just realised there's a PO strike, so belt & braces.... email too.

[Consumer dude]

Thanks, I will have a look at those links this evening.

 

Don’t want people contacting me in work it’s embarrassing! Especially when I don’t know what it’s about.

 

 

Thats why they do it. They have to be stopped. You should warn them of legal action if they continue to do it.

[Ronnie1234]

Shall I mention to stop calling me at work in the letter? Or just ask them to stop calling me altogether?

[Surfer01]

Stop calling you altogether and all communication to be in writing in the future.

[Ronnie1234]

E-mail sent.

 

Letter going recorded delivery this evening.

 

 

 

Answered phone in work earlier it was automated message saying this is a call from Robinson Way & Co, we will attempt to call you again in a few days, then a lady said Hello…I hung up.

[Ronnie1234]

Have posted letter recorded delivery to Robinson Way.

 

Also e-mailed, to which they responded: With reference to your recent email, please note any responses will be actioned accordingly by post and not by email.

 

Consumer Direct have responded to say: Thank you for contacting Consumer Direct Wales. I appreciate the difficulties you are having with this unknown caller, but unfortunately I am not in a position to offer you any advice without any further information. In order to establish what rights you have in the situation, I would really need to establish the facts.

Is this 'Roxburghe and Robinson Way' a private person, or a company? Are they based in the UK or elsewhere? Is it perhaps a debt or financial issue? When you have answered your phone, exactly what do they state to you? For example, are they malicious/nuisance calls, or is there some underlying issue they are trying to discuss with you?

If you can contact us again with further information, I'm sure we will be able to clarify your rights in this matter.

[Ronnie1234]

Called me again in work today, but it had that silent bit before call connects so put phone down.

Missed call on home phone too!

[Ronnie1234]

Robinson Way appear to have my old address on file but my work & current home telephone number.

[Ronnie1234]

Checked on Royal Mail & RW have received my telephone harrassment letter today. Let’s see if they take notice & what happens from here.