'Indefinite' use of courtesy car - Fully Comprehensive

[Camelia*]

Hello,

 

My mum's car is in for repair after a minor accident in December (rear bumper, lights). She has been told that the company that has the rights to make a part has gone into liquidation, and another company has bought the rights to make the part. That company is now in dispute with the car manufacturer (Jaguar) as they are wanting too much money for the parts, so no parts are being made at present.

 

My mum has been told that her car will be off-the-road indefinitely. She's also been told that a similar situation resulted in a Lexus being off the road for over a year recently.

 

My issue is that her car is a Jaguar X-Type estate, and the courtesy car they have given her is a Vauxhall Corsa. Whilst this is not a problem for a short period of time, I wonder if she should be given a like-for-like car, given that the situation is 'indefinite'. After all, she has been paying higher insurance to reflect the type of car. She also drives around 200 miles per week and constantly requires the added space of an estate.

 

What do you think? Thanks in advance!

 

Camelia

[empowered]

Who was liable for the accident? If a TP, then she would be entitled to a like for like. If she is liable, then she will have to accept a smaller courtesy car.

[Camelia*]

Ah, I see. She is liable. Thanks.

 

Does the suggestion by the insurance company/garage that her car may not be repaired for a year (potentially) have any effect on any other remedies she has. After all, although it's not the insurance company's fault that her car needs repaired, it is not my mum's fault that there is a dispute between Jaguar and the manufacturer!