0800sports.co.uk problems

[juanfran]

I placed an order with this company on 1st December. When it still hadn't arrived 2 weeks later and after I had been told it was dispatched on the 3rd December I rang to find out what was going on. Turns out it had never been dispatched so I canceled the order and was told I would be refunded.

 

Come 21st December still no refund so I phone again. The guy I speak to is moaning about the snow in Basingstoke bringing his business to a grinding halt which I can sympathize with but he assured me all refunds were processed the previous Friday.

 

It's now 11th Jan & still no refund, I phoned their telephone no 5 times last week and it just rings out. I have sent an email to complaints@0800stores.co.uk as it says on their website they take complaints seriously, again heard nothing.

 

I paid with my debit card so wont be afforded the same protection I would have with a credit card. Im not sure what my next move should be, but im £26 out of pocket and not happy at all. 0800sports.co.uk are total cowboys and should be avoided at all costs. Also you have to phone them on an 0844 number but call themselves 0800sports?

[Conniff]

If it is a Visa debit card you can also do a chargeback with that. The bank may say otherwise as it's work for them but don't let them fob you off. Contact the bank today.