About to start Against Co operative bank

[splashthecash]

Hi There,

 

Im about to start the process against the Co Op bank as I have now totalled up the charges some £1270.00 is owed to me in the last three years.

 

I understand that I send letter 1 1st giving them 14 days to reply and then LBA is this right?

 

and also I have some statements missing the bank has said they will charge me £5 for each one and I need 17 of them is this right.

 

please help im a newby at this and need some advice have read all threads over several hours.

 

many thanks

clive

[elsinore]

Hi Splash.

 

I guess that, because you have most of your statements, you have not sent a Suject Access Request letter to the Co-op. If you now send this--

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

 

suitably modified to ask for the missing pages, then the bank must comply. This will only cost you £10.

 

You will have to be patient but if there are more charges on the missing statements, it will be worth the wait!!

 

Elsinore

[Rooster-UK]

Suggest that you also have a good read of the FAQs and Step-By-Step guides in the library section. Start your own thread in the appropriate forum, then if you have any questions, just post them in your own thread.

The answers will not be far away.

 

Good luck with your claim.

[splashthecash]

hi there,

 

I have saw several addresses to write to at the cooperative bank and several different people.

 

could somebody please tell me the right ones for

 

data protection letter

 

reclaim charges 1st letter

 

Letter before action

 

your help will be much appreciated

many thanks

clive:?

[splashthecash]

Hi Splash.

 

I guess that, because you have most of your statements, you have not sent a Suject Access Request letter to the Co-op. If you now send this--

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-data-protection-act-subject.html

 

suitably modified to ask for the missing pages, then the bank must comply. This will only cost you £10.

 

You will have to be patient but if there are more charges on the missing statements, it will be worth the wait!!

 

Elsinore

 

thanks for the link its much appreciated and I know theres lots more charges

take care clive

[splashthecash]

Suggest that you also have a good read of the FAQs and Step-By-Step guides in the library section. Start your own thread in the appropriate forum, then if you have any questions, just post them in your own thread.

The answers will not be far away.

 

Good luck with your claim.

 

thank you for the advice had a good look through will send the ten pounds tomorrow for the data protection stuff

take care

clive

[barracad]

Thread moved to Co-op forum

[Michael Browne]

http://www.consumeractiongroup.co.uk/forum/cooperative-bank/507-co-op-contact-detail.html

 

Data Controller,

Skelmersdale for DPA

 

Customer Care, Skelmerdale or Balloon St Manchester for letters

[nellio]

i sent my Data Protection Act request to Judith burgess. it probably doesn't reach her but it seems to make her staff reply pretty quickly. Good luck to you and all!

[dextallulah]

which address do u use for judith burgess?

[Valdez is Coming]

Hi Splash.......when you get to the letter writing stage the 'Head of Debt Management' at Co-Operative Bank is one Stephen Mound, at the 1 Balloon Street address in Manchester.

I have an on-going claim with them and they stall longer than most. I always write to Herr Mound, but he is so arrrogant (or cowardly) that responsibility for replies are always delgated to someone in his 'customer care' department. He seems very good at sending standard letters and l am beginning to wonder if he actually exists (like the famous 'Tom Champagne' of Readers' Digest prize draws!)

My MOL claim is going in this week so maybe that will get a response from him!

Will report results.

Wishing you a speedy conclusion to your claim.

[dfillmore]

Good luck with your claim Clive. I've spent the morning reading up on what I need to do to get mine back from Smile so am just about to start =)

[cheshirecat]

Judith A Burgess

Co-Operative Bank

P O BOX 101

MANCHESTER M60 4EP

 

Fax 0161 819 5892

 

Always gets a personalised reply.

[splashthecash]

Good luck with your claim Clive. I've spent the morning reading up on what I need to do to get mine back from Smile so am just about to start =)

 

thanks for that dfillmore and also dont delay the money is yours get it back and wishing you the best with your claim

 

clive

[splashthecash]

Judith A Burgess

Co-Operative Bank

P O BOX 101

MANCHESTER M60 4EP

 

Fax 0161 819 5892

 

Always gets a personalised reply.

 

thanks for that I have just sent it today

many thanks

clive

[stevied]

Good luck everyone, just got my SAR bundle back from Co-op visa today, going to have to trawl through with the highlighter now.

 

Steve