i bought a wedding dress - wrong size - small claims court

[zoena]

hi to cut a long story short i have been working along side trading standards as i bought a wedding dress from a shop over email , picked it up and it was not the size stated, she offered a refund but i asked if she could alter it as it was in the sale and i cant afford a new one she said yes then i realized the shop is an hour away and it was a false economy (although we had talked about a day and time for me to visit) really travelling back and forth for fittings so emailed an politiely asked if poss to have original refund and she said no. so i replied ok but i would like to check with trading standards that i am not entitled to one first. she emailed back saying free alteration and that was it etc but this still meant the travelling , i was polite throughout our emails although she did get funny with me at times, trading standards informed as i agreed alteration no case for refund. fair enough. so i emailed lady and said look can we compromise sorry to bombard you with mail and to mess you about shall i come over and we can talk, she mailed back no sold shop am in ghana??? trading standards have said i have a case if she will not do alteration (have emailed asking her about this but had no reply), but shop is still trading as a limited company just with a slightly changed name.

right rant over i need to know do i chase shop or her and what is the time restriction for a small claim as i cant find any info on line xx thanks x

[Guest Old_andrew2018]

bump

[ForestChav]

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/130036-help-needed-shop-bought.html