I see from a quick search on here that Shiply Limited, come up time and time again for the same problem I have recently had with them. Basically, I needed a car transporting from Somerset to Lancashire. I used Shiply to get a quote and accepted a reasonable quote from a transport provider (£175 - which is neither ridiculously cheap nor expensive). For this Shiply took a deposit and fee. Since then, the transport provider wasn't able to collect the car on 2 occasions, first time his clutch was being replaced and the second time he was having a new engine fitted (he proved this by sending copy of invoice for engine). I have no problem with that. Things go wrong sometimes. As the car had to be back by a deadline (late return was going to cost me around £500), the transport provider informed me he couldn't do the job so I asked Shiply for a refund. This is where it all goes badly wrong. Shiply refer to their user agreement that states :- 7 CANCELLATIONS 7.1 If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced (a "Cancellation") the user may seek to file a "Cancellation Request" and have the Deposit and/or Auction Service Fee returned to their Shiply account as credit. Shiply does not offer refunds of deposits or auction service fee payments, instead a credit policy applies. A cancellation request must be filed within 28 days of quote acceptance, requests made after this time will be invalid. If a cancellation request is accepted (see 7.x clauses below), credit will be applied to the user's Shiply account in the amount of the Deposit + Auction Service fee already paid. This credit may be used to accept future quotes on Shiply within 6 months of the "Cancellation Request" date. After a period of 6 months from the date of the "Cancellation Request", this credit will expire and be un-usable. Shiply credit is non with-drawable / refundable and may only be used for accepting quotes on Shiply. Now forgive me if I am wrong, but I always believed the Sale of Goods and services act 1982 prohibits any term that says - No refunds. This also breaches Trading standards rules and Shiply do not have the right to add any term that reduces your rights below minimum statute. Shiply have flatly refused to cooperate, have closed my dispute after just posting their terms and conditions to it, refuse to reply or respond in any way. I have been forced to take the following action: 1. Formal complaint to trading standards 2. Formal complaint to Consumer Advice service (a.k.a CAB and the OFT) 3. Dispute via paypal to get my refund that way 4. Formal complaint to ASA It seems to me that Shiply do not have any concern for either the consumer nor the law. They seem to be confused in their terms and conditions as to who pays the fee as they state that ''We charge a success fee (the "Fee") to Transport Providers who have secured a Job'' - yet they charge that to the consumer by adding it to the quoted price and the transport provider receives the deposit less the fee and then requests the consumer to pay the difference between his quote and the amount he received from Shiply. As a result the consumer has been charged the fee entirely. Basically Shiply seem to be turning what should be a great concept into a travesty of consumer rights, protection and law. Oh, I got banned (censored) from posting this comment on their facebook page - no surprise there I would encourage anyone else who has suffered problems with Shiply to complain to trading standards and OFT. Remember, you have up to 6 years to reclaim your money from them, so if it was a while ago, you still have time I invite any Shiply director to comment on this - but notice that board administrators on here have also made that offer to them and they don't seem to feel it necessary to respond to them either. I would love to hear from others on these forums who have suffered similar misery with Shiply and especially from anyone that got a refund. I understand there will be people who have had good experiences with Shiply, but you only really find out about a companies consumer policy when things go wrong

The company in mention is Tigrent Learning ltd, a company supposedly running high quality property investment courses. They claim to be part of Robert Kiyosaki's Rich Dad empire, a US based adult financial education company founded by the successful entrepreneur himself. The Rich Dad brand is heavily incorporated into all of Tigrent Learning's adverts and study materials, and the degree of usage of Kiyosaki's font, colour scheme, name and images is sufficient to mislead a layperson to believe Tigrent is a UK subsidiary of Kiyosaki's Rich Dad Education. I fell victim to this and paid 997 GBP in March to attend their 3-day seminar. However on further research the two companies were found to be completely separate and unrelated bodies. In addition, I came across a long history of court injunctions, formal complaints and stories of people who lost tens of thousands of pounds. They also appeared to adopt very predatory sales tactics by bullying attendees to buy top-up courses. So I decided to seek a refund of my 997 GBP. Unfortunately I was refused by them and my bank, Natwest. Natwest also refused as I hadn't attended the seminar, it was still possible that I attend in the future, so nondelivery of goods was not established. I was also outsite their 7-day 'cooling period' cancellation window so could not cancel the contract. I explained to them the goods are not as described because they are not in fact Robert Kiyosaki's own property investment course and I had been a victim of misrepresentation, but it was no use. I gave up, and decided to attend the cheaper Women In Wealth course and try to reclaim 500 GBP at least. However, Tigrent is now TOTALLY AVOIDING MY COMMUNICATIONS. I CAN'T BOOK FOR SOMETHING I PAID FOR NOR SOMETHING THAT IS OF LESS VALUE THAN WHAT I PAID! I've explained this to Natwest again, but they were again sceptical and told me they will only ATTEMPT to reclaim the money. What does that even mean?!? I've tried everything - the Police, Consumer Direct, the bank, even Evening Standard asking them to refuse all future advert enquiries by them and perhaps run a story on it. But no one seems to care, and I just feel angry, alone and stupid for letting this happen. If anyone has any advice on how I could proceed from here, or anyone has a success story relating to a claim back from this company please share!

I sadly have been hoodwinked by them into taking one of their debt management programmes, on Friday they took £250 from my bank account however they have not contacted me since their initial cold call in January where I foolishly parted with £50 to set up my account. They are not managing my debts, in fact they do not have the details however when i asked them for a refund I have been fobbed off by them stating they will not refund me. Even though they have done nothing about managing my debt. Good luck!

Hi, I am new to this site, so not sure about where to post my questions...hence putting it into the 'Welcome' section...I have had a very nasty experience with my landlord... I rented a double room in a flat sharing system; this was my first time as a lodger...On the 10th of September (Monday), I deposited a full month's rent of £450 directly into the bank account of my landlord and then collected the key and put some of my stuff in, before leaving for london..The flat had two rooms, one for me and the other for another lodger...The landlord would use a bedroom put in the living room, over the weekend when he would come from london, where he works.. I returned on Saturday (15th Sept)...I paid the deposit of £450 in cash on sunday and signed a standard agreement, which he also signed and we each had one copy...Then he left for london and I saw him next on Friday (21st Sept)...On saturday morning, he woke me up and accused me of stealing something from the shared living room..He started yelling and told me to get out... I packed all of my stuff and called the removal vans...When i went to ask for my deposit, he told me to come at 4 pm for the deposit and next week for the remaining rent that was due..When I objected he pushed me on the chest and hurled abuses at me.I was afraid that he might assault me..At this point I was really scared...I went back to my room and called the police, then collected my valuables, locked my room and went outside the building to wait for the police..The police had a chat with him..he had too much to drink..I was able to come back and get all of my belongings..I returned the keys and he told me that he would transfer the money- the deposit (£450), two week's rent (£130) on a working day that is Monday which is today... Given his nasty behavior, I have a feeling he might not return the money...The agreement which i signed states that before leaving, a month's notice has to be given by the lodger or the landlord whichever applies...'Anything less than this is subject to a daily rental charge by the lodger'...I guess that this is the sticky bit, he doesn't have to give me anything....but what about the deposit... I am entitled to my full deposit...The agreement states that I would be returned the full amount if all utensils and property were found to be in the same condition as when i arrived..Unfortunately I didn't take any pictures when i arrived...but i just lived in the room and property for 6 days... I want to know where should I go for getting my deposit and if possible my remaining rent...Do i stand much chance? In terms of evidence I have the agreement...It states that I have paid £450 rent and another £450 as deposit...plus the police members who came, they knew that i was kicked out on Saturday 22nd sept...Can I bring them as witnesses or something...sorry if I am coming across as ignorant but i really don't know how to go about this...I am an international student and have been living in a university accommodation for the past year... Given this experience..not just for the financial loss but also the emotional distress caused by this situation...I am planning to return to my country.. but I would still like to make an attempt at getting my money back...I think this man may be running a [problem] of some sort....I would really appreciate any help... Thanks Prateek

Hi I am new to this site and new to forums but really do need some advise for my friends. They bought a super king sized bed at AHF in Beales department store in June 2012 for £849.99 on a credit agreement of 0% interest for 12 months, paying 10% on the day. The AHF delivery men tried to deliver the bed on 24th July but could not get the mattress up the stairs as it was too big. They said that they could not bend the mattress as it would damage the metal springs and that my friends should refuse delivery and they would write on the paperwork that it was too big. My friends agreed and the delivery men left with the bed. My friends then went into the store and spoke with the furniture sales manager who had sold them the bed and explained the situation. He told them that he could arrange for the bed to be delivered again and that my friends should tell the delivery men to just bend the mattress...which went completely against the advice of the delivery men!!! When they refused he told them to ask their friends or relatives to buy it instead. When they still refused he said that they could buy something else in the store for £849.99. When they still refused he said there was nothing he could do and told them that AHF do not offer cancellations or refunds. My friend told him that she would like to speak to someone with more authority and the he gave her the number for customer services. My friend telephoned the customer services whilst in the store but was told that she should speak to the store and they would resolve it. Since then there has been various telephone calls to the store and to customer services but to no avail. Yesterday my friend asked me if i would go with her and her husband to the store as she is very shy and her husband does not speak much English and she felt they were not listening to her. We went to the store and were approached by a sales lady. I explained the situation to the sales lady and told her that the situation had been going on too long and needed to be resolved, she then turned her back on me and said to my friend that as she was the customer she would only speak to her. My friend then told her that she gave her permission for me to speak on her behalf. I continued and told her that AHF website states that they offer a 30 day money back guarantee, she said that it did not say that but another sale man approached us and said that that was only for online purchases and not instore purchases. I asked to speak with the manager and was told that he was on holiday. I then asked to speak to a deputy manager and was told that they didnt have one. I then told her that surely there must be someone i could talk to that was able to make decisions in the managers absence. The sales lady eventually arranged for us to spaek with the carpet sales manager. The carpet sales manager came and sat with us and once again i explained the situation. He looked at my friends paperwork and explained that my friend would have signed their copy of the order confirmation which states the terms and conditions on the back including that they do not offer cancellations and refunds, and that it is the customers responsibility to make sure that the item can fit into the required room. My friend advised him that she hadnt signed it. He went off and came back with an unsigned order confirmation and said that the sales manager would get a slapped wrist! He said that he had tried to call the area manager but his phone kept going to voice mail. He said that he telephone us later that afternoon. He telephoned a couple of hours later and said that the area manager had said that they would charge a 20% cancellation fee and that my friend would still have to buy something else for £849.99. Can you please advise me where on earth they go from here? Also surely they cant be accountable for the credit agreement if they have not recieved the goods? Kind regards.