Shiply hit-and-miss I discovered. If you get the shaft from some 'cowboy' transporter/shipping company - you're really on your own. If you use Shipley DON'T USE THIS DELIVERY/TRANSPORTER 'lamillemiglia' (aka. Roberto) Shipley should get more involved in disputes and take some stand against customers getting [problem]med but their only concern is their cut. I paid them approx £69 to book a transporter (Italy to England) that looked like he had a good rep and the fact that the transporter 'lamillemiglia' (Roberto) STATED SPECIFICALLY IN HIS ADVERT THAT HE HAD £10,000 IN INSURANCE. (NOT for MY goods, I found out!) I paid £250 (not incl reservation fee) to Lamillemiglia. My moped arrived at my home when my partner was there, and when I got home that evening I saw it was very damaged! I sent him a text with photos and he replied, barely legible, saying he knew nothing and it was covered in a the van. There is no way it could have been as there was so much scratching/scraping and front and back fenders had small fold/dents like it had been placed somewhere where it had been squashed front and back. This happened during transit and the garage is quoting me £140 to repair it. The transport guy says IT IS NOT COVERED! This is extremely misleading and is made to give the customer a false sense of security! He said in an email "you never bubble wrapped it", then cast doubt regarding the fact the moped was in decent shape when it went in the van DESPITE it had just been serviced and part of the body painted by a body-work mechanic. Also before it was picked up - I emailed him a number of times and asked asked if there was anything I needed to provide. What responsible transporter doesn't tell you anything. ie. documents? self-pack? Company-packed? crate? etc. I even didn't complain when it took over 2 months to arrive as he said he had van issues (maybe an accident, as it was out of commission). My moped was kept in some storage facility for weeks therefore since my request for transport it took 3 months. Contractors that provide misleading information and damage shipper's goods should be investigated bu Shipley and banned from the Shiply site pending findings. I sent all this info to Shiply about my case, and they have said they I need to contact him and that they don't get involved. Shiply has a responsibility to NOT permit these 'cowboys' to continue to allow them clients and operate via their website. Lamillemiglia has washed his hands of any responsibility and hasn’t responded to my email regarding the quote from the body-work garage to repair the damages.

I see from a quick search on here that Shiply Limited, come up time and time again for the same problem I have recently had with them. Basically, I needed a car transporting from Somerset to Lancashire. I used Shiply to get a quote and accepted a reasonable quote from a transport provider (£175 - which is neither ridiculously cheap nor expensive). For this Shiply took a deposit and fee. Since then, the transport provider wasn't able to collect the car on 2 occasions, first time his clutch was being replaced and the second time he was having a new engine fitted (he proved this by sending copy of invoice for engine). I have no problem with that. Things go wrong sometimes. As the car had to be back by a deadline (late return was going to cost me around £500), the transport provider informed me he couldn't do the job so I asked Shiply for a refund. This is where it all goes badly wrong. Shiply refer to their user agreement that states :- 7 CANCELLATIONS 7.1 If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced (a "Cancellation") the user may seek to file a "Cancellation Request" and have the Deposit and/or Auction Service Fee returned to their Shiply account as credit. Shiply does not offer refunds of deposits or auction service fee payments, instead a credit policy applies. A cancellation request must be filed within 28 days of quote acceptance, requests made after this time will be invalid. If a cancellation request is accepted (see 7.x clauses below), credit will be applied to the user's Shiply account in the amount of the Deposit + Auction Service fee already paid. This credit may be used to accept future quotes on Shiply within 6 months of the "Cancellation Request" date. After a period of 6 months from the date of the "Cancellation Request", this credit will expire and be un-usable. Shiply credit is non with-drawable / refundable and may only be used for accepting quotes on Shiply. Now forgive me if I am wrong, but I always believed the Sale of Goods and services act 1982 prohibits any term that says - No refunds. This also breaches Trading standards rules and Shiply do not have the right to add any term that reduces your rights below minimum statute. Shiply have flatly refused to cooperate, have closed my dispute after just posting their terms and conditions to it, refuse to reply or respond in any way. I have been forced to take the following action: 1. Formal complaint to trading standards 2. Formal complaint to Consumer Advice service (a.k.a CAB and the OFT) 3. Dispute via paypal to get my refund that way 4. Formal complaint to ASA It seems to me that Shiply do not have any concern for either the consumer nor the law. They seem to be confused in their terms and conditions as to who pays the fee as they state that ''We charge a success fee (the "Fee") to Transport Providers who have secured a Job'' - yet they charge that to the consumer by adding it to the quoted price and the transport provider receives the deposit less the fee and then requests the consumer to pay the difference between his quote and the amount he received from Shiply. As a result the consumer has been charged the fee entirely. Basically Shiply seem to be turning what should be a great concept into a travesty of consumer rights, protection and law. Oh, I got banned (censored) from posting this comment on their facebook page - no surprise there I would encourage anyone else who has suffered problems with Shiply to complain to trading standards and OFT. Remember, you have up to 6 years to reclaim your money from them, so if it was a while ago, you still have time I invite any Shiply director to comment on this - but notice that board administrators on here have also made that offer to them and they don't seem to feel it necessary to respond to them either. I would love to hear from others on these forums who have suffered similar misery with Shiply and especially from anyone that got a refund. I understand there will be people who have had good experiences with Shiply, but you only really find out about a companies consumer policy when things go wrong

Hi - any advice really welcome! I am moving house this Friday (7th August) from one end of the country to another. I used Shiply.com to find a remover. Shiply took £125 off me for a deposit, and unfortunately the remover had to pull out and I have to get another remover. I have been finding that there is no way to contact Shiply for that money back. On their site they say that deposits taken but not used against a move are kept by Shiply (they can be used another move within 6 months, but I shouldn't think many people do that if it can't be the same move). So I cannot book another remover until I have had that money credited to the account, but my move is now the day after tomorrow. I have emailed them every day using their contact details since Saturday. Their contact phone number for customer services is a dead line and does not take calls. My latest email has just been bounced back to me. Do you have any advice? I have no complaints about the movers who have always been great, but this service from Shiply itself is terrible and looks like blatant profiteering. Meanwhile, I have no removals company for a move 2 days away. Thank you!