I have accepted an offer from CNmoves (chateauneufmoves), a British company listed on Shiply, for my removal from Germany to France in the end of February. I waited for them all day on the day where my boxes must have been picked up. They did not show up....... I paid 849 EUR (700 EUR to CNmoves and 139 EUR to Shiply). I claimed the refund. I got the refund from Shiply, but CNmoves (Hayley Clarke) just run away!!! They do not react my emails and calls. I need to get my money back. What can I do?

Shiply hit-and-miss I discovered. If you get the shaft from some 'cowboy' transporter/shipping company - you're really on your own. If you use Shipley DON'T USE THIS DELIVERY/TRANSPORTER 'lamillemiglia' (aka. Roberto) Shipley should get more involved in disputes and take some stand against customers getting [problem]med but their only concern is their cut. I paid them approx £69 to book a transporter (Italy to England) that looked like he had a good rep and the fact that the transporter 'lamillemiglia' (Roberto) STATED SPECIFICALLY IN HIS ADVERT THAT HE HAD £10,000 IN INSURANCE. (NOT for MY goods, I found out!) I paid £250 (not incl reservation fee) to Lamillemiglia. My moped arrived at my home when my partner was there, and when I got home that evening I saw it was very damaged! I sent him a text with photos and he replied, barely legible, saying he knew nothing and it was covered in a the van. There is no way it could have been as there was so much scratching/scraping and front and back fenders had small fold/dents like it had been placed somewhere where it had been squashed front and back. This happened during transit and the garage is quoting me £140 to repair it. The transport guy says IT IS NOT COVERED! This is extremely misleading and is made to give the customer a false sense of security! He said in an email "you never bubble wrapped it", then cast doubt regarding the fact the moped was in decent shape when it went in the van DESPITE it had just been serviced and part of the body painted by a body-work mechanic. Also before it was picked up - I emailed him a number of times and asked asked if there was anything I needed to provide. What responsible transporter doesn't tell you anything. ie. documents? self-pack? Company-packed? crate? etc. I even didn't complain when it took over 2 months to arrive as he said he had van issues (maybe an accident, as it was out of commission). My moped was kept in some storage facility for weeks therefore since my request for transport it took 3 months. Contractors that provide misleading information and damage shipper's goods should be investigated bu Shipley and banned from the Shiply site pending findings. I sent all this info to Shiply about my case, and they have said they I need to contact him and that they don't get involved. Shiply has a responsibility to NOT permit these 'cowboys' to continue to allow them clients and operate via their website. Lamillemiglia has washed his hands of any responsibility and hasn’t responded to my email regarding the quote from the body-work garage to repair the damages.

I see from a quick search on here that Shiply Limited, come up time and time again for the same problem I have recently had with them. Basically, I needed a car transporting from Somerset to Lancashire. I used Shiply to get a quote and accepted a reasonable quote from a transport provider (£175 - which is neither ridiculously cheap nor expensive). For this Shiply took a deposit and fee. Since then, the transport provider wasn't able to collect the car on 2 occasions, first time his clutch was being replaced and the second time he was having a new engine fitted (he proved this by sending copy of invoice for engine). I have no problem with that. Things go wrong sometimes. As the car had to be back by a deadline (late return was going to cost me around £500), the transport provider informed me he couldn't do the job so I asked Shiply for a refund. This is where it all goes badly wrong. Shiply refer to their user agreement that states :- 7 CANCELLATIONS 7.1 If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced (a "Cancellation") the user may seek to file a "Cancellation Request" and have the Deposit and/or Auction Service Fee returned to their Shiply account as credit. Shiply does not offer refunds of deposits or auction service fee payments, instead a credit policy applies. A cancellation request must be filed within 28 days of quote acceptance, requests made after this time will be invalid. If a cancellation request is accepted (see 7.x clauses below), credit will be applied to the user's Shiply account in the amount of the Deposit + Auction Service fee already paid. This credit may be used to accept future quotes on Shiply within 6 months of the "Cancellation Request" date. After a period of 6 months from the date of the "Cancellation Request", this credit will expire and be un-usable. Shiply credit is non with-drawable / refundable and may only be used for accepting quotes on Shiply. Now forgive me if I am wrong, but I always believed the Sale of Goods and services act 1982 prohibits any term that says - No refunds. This also breaches Trading standards rules and Shiply do not have the right to add any term that reduces your rights below minimum statute. Shiply have flatly refused to cooperate, have closed my dispute after just posting their terms and conditions to it, refuse to reply or respond in any way. I have been forced to take the following action: 1. Formal complaint to trading standards 2. Formal complaint to Consumer Advice service (a.k.a CAB and the OFT) 3. Dispute via paypal to get my refund that way 4. Formal complaint to ASA It seems to me that Shiply do not have any concern for either the consumer nor the law. They seem to be confused in their terms and conditions as to who pays the fee as they state that ''We charge a success fee (the "Fee") to Transport Providers who have secured a Job'' - yet they charge that to the consumer by adding it to the quoted price and the transport provider receives the deposit less the fee and then requests the consumer to pay the difference between his quote and the amount he received from Shiply. As a result the consumer has been charged the fee entirely. Basically Shiply seem to be turning what should be a great concept into a travesty of consumer rights, protection and law. Oh, I got banned (censored) from posting this comment on their facebook page - no surprise there I would encourage anyone else who has suffered problems with Shiply to complain to trading standards and OFT. Remember, you have up to 6 years to reclaim your money from them, so if it was a while ago, you still have time I invite any Shiply director to comment on this - but notice that board administrators on here have also made that offer to them and they don't seem to feel it necessary to respond to them either. I would love to hear from others on these forums who have suffered similar misery with Shiply and especially from anyone that got a refund. I understand there will be people who have had good experiences with Shiply, but you only really find out about a companies consumer policy when things go wrong

Hi - any advice really welcome! I am moving house this Friday (7th August) from one end of the country to another. I used Shiply.com to find a remover. Shiply took £125 off me for a deposit, and unfortunately the remover had to pull out and I have to get another remover. I have been finding that there is no way to contact Shiply for that money back. On their site they say that deposits taken but not used against a move are kept by Shiply (they can be used another move within 6 months, but I shouldn't think many people do that if it can't be the same move). So I cannot book another remover until I have had that money credited to the account, but my move is now the day after tomorrow. I have emailed them every day using their contact details since Saturday. Their contact phone number for customer services is a dead line and does not take calls. My latest email has just been bounced back to me. Do you have any advice? I have no complaints about the movers who have always been great, but this service from Shiply itself is terrible and looks like blatant profiteering. Meanwhile, I have no removals company for a move 2 days away. Thank you!

I listed an item on Shiply to be collected and paid a circa £30 fee however the delivery driver failed to turn up. I then requested a re-list however this wasn't acknowledged during their support hours so I had to submit a new listing for the same item due to to time constraints on the collection. I have since had the money from the first courier returned as a credit to my account but after the delivery fiasco and the fact that they do not vet their service providers I do not wish to use this service again. I have no recourse against the delivery driver as they don't receive the fee from Shiply so I am stuck with £30 in Shiply's coffers. Before i attempt a Paypal dispute followed by credit card charge-back via Paypal does anyone have any other advice on how to get my credit refund back in my account?

i have same problem, the shiply site quotes "free to use, no fees" yet i was charged a non refundable deposit which never was going to the deliverer who also never turned up on multiple occasions and more than one company, requested a refund and was told they would only give me 6months credit for my deposit, i then tried to claim back through paypal which they replied "We've denied your claim because you purchased a virtual, digital or intangible item, which isn't covered by our Buyer Protection. We only cover claims involving physical items that can be sent by post and tracked." dont understand how this company can keep my deposit of £22, is there anyway i can get this back? also i would like to state the company has taken down the banner on their site after i complained to them check my pic if you dont believe me

I've used my builder.com before and it was great, so when I saw shiply.com I thought it might be a good idea. I posted my job for a full house removal about 6 weeks before the moving day. I talked to several companies asking lots of questions, being honest about items I didn't feel would be reflected in the shiply inventory. I choose Noasim removals, arranging the proposed move date (obviously we hadn't exchanged so ti wasn't final) and that they would come the day before and pack. Shiply asked that I pay a deposit on agreeing the quote of £112, which I did. I spoke with Noasim a couple of times up to the date and was told there were no problems and not to worry. Their reviews seemed good on shiply too. The week before it started to worry me, they didn't seem to remember the job, then when they did they changed it from a 7.5 tonner to a luton box, which I said would not be enough, then they said they wouldnt pack the day before but first thing 7am in the morning. This concerned me greatly and when I spoke with the company there were alarm bells, the girl in the office said that Noah didn't talk about money with her and would only accept cash, and then digging around I saw that while Shiply said they were insured, infact they only did that on request. On the day, after a sleepless night worrying, Noah had his phone turned off, They didnt' turn up, they were coming from swindon (3 hrs drive away) and at 9.30am evenutally I got hold of them, we are in a chain and so had to be out by 2pm. He hadn't left, lied about the vehicle, about where he was etc, told me I'm being over the top! He would not have been there till after lunch, if at all....we had no choice but to hire 2 luton's ourselves, pack everything and by boxes in about 3 hours....it was exhausting and so stressful...they were classic cowboys. But when eventually BT set up our phone we called shiply only to hear that if I wanted a refund it would have to be in 28 days from the quote - that was before our move date!!!! And then when they did refund it was to a shiply account - I will never ever use that company again, it's a removal company NOT a consumer goods company so effectively they stole my refund! I was amazed that after the awful experience with a company that they put me onto they would be so unreasonable. I guess they could say there is some small print but both the 28 days from quote and refunding only to a shiply account mean that cowboy removals loose nothing by stitching you up, and I wasn't able to put negative feedback to warn others! Worse still, it is unmoral and downright sneeky way that shiply try to keep your deposit, personally companies that use those tactics make money are shameful. Let customers pay for honest services and when they are let down then refund them. Hell, I might have used the company again, now I'm telling everyone I know to avoid them like the plague.

I booked a courier through Shiply to pickup a sofa I had bought on Ebay . Shiply charged me £29.99 and took a deposit for the courier of £24.93 The courier did not show up, did not notify me before or after he failed to make collection, could not give any date for a subsequent collection. The seller got so fed up she refunded my Paypal transaction. I contacted Shiply and asked for a refund as the service I paid for was never delivered. They refused to return both their fee and the deposit. Instead they offered a credit for my next transaction with them. I would never use Shiply again so now I have lost £54.92 and I want it back. Any advice would be much appreciated.