I see from a quick search on here that Shiply Limited, come up time and time again for the same problem I have recently had with them. Basically, I needed a car transporting from Somerset to Lancashire. I used Shiply to get a quote and accepted a reasonable quote from a transport provider (£175 - which is neither ridiculously cheap nor expensive). For this Shiply took a deposit and fee. Since then, the transport provider wasn't able to collect the car on 2 occasions, first time his clutch was being replaced and the second time he was having a new engine fitted (he proved this by sending copy of invoice for engine). I have no problem with that. Things go wrong sometimes. As the car had to be back by a deadline (late return was going to cost me around £500), the transport provider informed me he couldn't do the job so I asked Shiply for a refund. This is where it all goes badly wrong. Shiply refer to their user agreement that states :- 7 CANCELLATIONS 7.1 If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced (a "Cancellation") the user may seek to file a "Cancellation Request" and have the Deposit and/or Auction Service Fee returned to their Shiply account as credit. Shiply does not offer refunds of deposits or auction service fee payments, instead a credit policy applies. A cancellation request must be filed within 28 days of quote acceptance, requests made after this time will be invalid. If a cancellation request is accepted (see 7.x clauses below), credit will be applied to the user's Shiply account in the amount of the Deposit + Auction Service fee already paid. This credit may be used to accept future quotes on Shiply within 6 months of the "Cancellation Request" date. After a period of 6 months from the date of the "Cancellation Request", this credit will expire and be un-usable. Shiply credit is non with-drawable / refundable and may only be used for accepting quotes on Shiply. Now forgive me if I am wrong, but I always believed the Sale of Goods and services act 1982 prohibits any term that says - No refunds. This also breaches Trading standards rules and Shiply do not have the right to add any term that reduces your rights below minimum statute. Shiply have flatly refused to cooperate, have closed my dispute after just posting their terms and conditions to it, refuse to reply or respond in any way. I have been forced to take the following action: 1. Formal complaint to trading standards 2. Formal complaint to Consumer Advice service (a.k.a CAB and the OFT) 3. Dispute via paypal to get my refund that way 4. Formal complaint to ASA It seems to me that Shiply do not have any concern for either the consumer nor the law. They seem to be confused in their terms and conditions as to who pays the fee as they state that ''We charge a success fee (the "Fee") to Transport Providers who have secured a Job'' - yet they charge that to the consumer by adding it to the quoted price and the transport provider receives the deposit less the fee and then requests the consumer to pay the difference between his quote and the amount he received from Shiply. As a result the consumer has been charged the fee entirely. Basically Shiply seem to be turning what should be a great concept into a travesty of consumer rights, protection and law. Oh, I got banned (censored) from posting this comment on their facebook page - no surprise there I would encourage anyone else who has suffered problems with Shiply to complain to trading standards and OFT. Remember, you have up to 6 years to reclaim your money from them, so if it was a while ago, you still have time I invite any Shiply director to comment on this - but notice that board administrators on here have also made that offer to them and they don't seem to feel it necessary to respond to them either. I would love to hear from others on these forums who have suffered similar misery with Shiply and especially from anyone that got a refund. I understand there will be people who have had good experiences with Shiply, but you only really find out about a companies consumer policy when things go wrong

I had the very bad idea to use this website to ask some quotes for transport and as I receive quite a good quote from a transport company, I decided to proceed. Due to the fault webiste of shiply.com, they charged me for 2 deposit transactions (tot amount around 60€), providing no service. After several email and phone calls to their customer service, the situation is still not resolved and I still wait for receiving my money back. First transaction was 9th july and second one was 10th July - I didn't have the service + I don't have my money back. Unacettable to wait for more than one month to have MY money back.