hi all, i recently bought a car off ebay which was 350 miles away joined shiply transport to collect it for me, after i accepted a price from one of there drivers he said he would be able to collect i paid my deposit of £44.00 through paypal , the driver let me down after 3 days of messing me around and eventually said he hasnt got a job up that way, i contacted shiply for a refund , after waiting 10 days they eventually said i am entitled to a credit as the driver let me down but i dont want a credit as i would never use this company again surely i must be entitled to a refund as it wasnt my fault the driver let me down, thanks, Garry

Hi i had a bad migraine last Monday i phone my works to tell them i wont be in and i will return to work the next day i got a text from my employer saying not to bother coming in for the rest of the week does he have right to do that as i could not afford too take the full week off and was fit enough for work the next day.

I had an accident of my Honda civic and Hastings told me that a salvage company called CoParts will take my car and keep it in the storage until it gets assessed by Hastings Direct engineer who will estimate the damage on the car. I received a call last week from Hastings informing me that the car will be written off as Cat C and they will not be repairing it. I have a sentimental value towards my car and I know it can be fixed at very less cost (also confirmed by local garage) Plus it has only done 60k so it has a lot more life left as I have kept it well maintained and serviced regularly. Hastings direct has told me they don't do buy back so car will go to the salvage company and i will have to bid on my car to buy it back (which can be very expensive). Or I can cancel the claim and get the car repaired from my own pocket! I really want my car back and repaired because that's what I paid my insurance company for I feel cheated and if I knew my insurance company would do this to me I would have never insured my car with Hastings Direct. I am stuck in the middle and cant make a decision. Has anyone else come across similar situation? Any advice regarding this matter will be highly appreciated...

My contract is an AST. The tenancy started on 30/09/2013 and ended on 29/09/2014 as per contract. 2160 pounds paid as deposit at the beginning. An inventory report was apparently taken at the beginning of the tenancy, however it was not signed by me and was not provided to me until 25 days after my move in date. The deposit is held on a TDS. Now to my problems: The contract specifies that " The agent must tell the tenants within 10 working days of the end of the tenancy if they propose to make any deductions from the deposit". The 10 working days deadline has obviously passed but I have not heard back from the agent nor the landlord. I finally managed to get in touch with the agent on Friday 24th of October and was only told that he is waiting for instructions from the landlord and he neglected to answer my question regarding them being in breach of contract. 1) Are they legally still allowed to make any deductions to my deposit considering the deadline for doing so is passed? 2) My communications are through scanned letters emailed to the agent and phone calls to their office. Are these sufficient enough should the issue come to any legal actions? 3) What is the penalty for breaching this term of the agreement? Another point here is that according to the contract " if the tenant intends to dispute any of the deductions, should inform the agent in writing within 30 days after the termination of the tenancy. Failure to comply with this time limit is a breach as rule of TDS". 4) What action should I take now considering how they are not giving me any sufficient information, time frames etc? Deadline for my possible dispute is on 29th of October. And the last point of my inquiry is regarding the inventory check in/check out reports. As I mentioned an Inventory check in report was provided to me 25 days after the start of my tenancy and I was never asked to sign it. Per contract, a check out report was also taken that was paid by me and was arranged through the agency. The quality of these two reports are incomparable! The check in report rarely mentions any details and does not include any photos while the check out report is stating every single bit of deficiency and includes loads of photos and the smallest details. 5) Is this a valid basis of argument for any possible dispute? 6) Can I deny the applicability of the check in report considering everything I just mentioned? Your input is very much appreciated. I apologies if this is too wordy.

If an item is purchased and paid for online but collected from the store, what are my rights when it comes to returning goods. That is to say do I have the statutory 7 days to return and request a full refund as it was an online transaction or does the fact I collected goods from the store have an impact? Grateful for any advice

Evening all, first time poster I have an issue in regards to paying postage on an item which is faulty under warrenty, I don't know what my rights are and I'm not sure where i should be looking? Should I have to pay the postage or is it the responsibility of the manufacturer? They have told me it's not their policy to pay for any goods returned regardless of them being faulty or not?

Wonder if anyone can help with my situation please I am a bit unsure what to do. Just over a year ago I (stupidly) took out a logbook loan on my vehicle for £1360. The repayment agreement was £40.11 per week for 156 weeks. The idea was to use it as a short term loan and settle the balance off a couple of months later avoiding the ridiculous interest rate for keeping the loan for the full term. (£6257.16 repayable). Unfortunately circumstances changed I lost my job and was unable to do so. I kept up the payments for 11 months until July 2014 and have repaid in total £1407.69 to date. The payment arrangement on the contract states weekly however I was told I could also pay monthly- which I had been doing since the start of the agreement. Due to loss of employment in November 2013 and again in July 2014- I fell slightly behind on payments. 6 weeks behind- which is not even 2 late payments when paying monthly. The logbook loan company at both these times instructed high court enforcement officers to attend my address to recover the vehicle. I explained to them on both occasions that I was not even 2 payments late and only £240.66 in arrears and they left after 30 seconds with no further action. After the first time I gained employment again quite quickly so was able to bring the arrears up to date. In July- I contacted the logbook loan company to try and set up a reduced payment plan that I could afford whilst unemployed. They were extremely unhelpful and refused point blank to accept anything less than £30 per week- which I started to pay weekly. I requested a full statement of my account to see exactly how much I had left to pay and the settlement figure should I somehow be able to settle it off once I gained employment. Upon receiving this- I noticed that they had added on extortionate charges for instructing the high court enforcement officers on 2 occasions. All they did was knock on my door speak to me for 30 seconds and then leave. No recovery action or any other action was taken. Yet the logbook loan company added a total of £900 in "recovery charges" onto my account despite nothing being recovered. Obviously I was unhappy about this and after much discussions getting me nowhere told them I would stop repayments until they removed the charges from my account. They refused- instructed a solicitor- and I now received from them a county court claim through the post with a "return of goods hearing" to take place in 4 weeks time. The claim details the full £6257.16 repayable for the full term of the agreement minus the £1407.69 I have paid plus additional costs and interest of £900 bringing the total to £5793.96. I have no idea what a return of good hearing entails- or what my best course of action is. Can anyone help?

My cleaners are a Romanian couple. They asked me to help re late filing penalties they have been charged for their business tax return for the year ended April 13. They use a tax advisor who seems to talk a good game - he is also Romanian and goes on about how he wants to help downtrodden Romanians. But I sense he is not that reliable, as it seems my cleaners have been fobbed off by him when they have queried why they are getting chased for not filing their returns when they paid him to make the filings. When I bugged this advisor about this he did send me a summary sheet showing that the cleaners' personal tax returns for year ended April 13 were filed on time. They pay no tax as the return shows a net income of £5,000 each. But what HMRC are chasing about is the tax return for the Romanian couple's business partnership - this is clear from the letters which have the trading partnership name on them. It seems clear that the partnership tax return was not filed. Not sure how it was missed - clearly the trading results of the partnership were compiled, how else could the personal tax returns have been completed. Anyone any suggestions as to best course of action? What are HMRC likely to do about two £1,200 late fees due by two Romanian cleaners with very low incomes and no assets? Will the write them off, or will they chase them via debt collectors / legal action / bankruptcy proceedings? Can HMRC add these to future tax bills (although in practice I expect this couple and thier partnership will never have any income taxes as they earn so little)? Or can they deduct them from housing benefit or tax credits of the two partners? Will HMRC accept a lower amount in settlement of these fees, eg if they were offered £1,000 total rather than £2,400 do you think they would accept? And if we give HMRC a sob story about how this couple were let down by their tax advisor, that they thought all was fine as they filed their personal tax returns on time, that they dont understand English, that they have no money etc (all of which is true), might HMRC drop the late filing charges entirely? What is the best way to engage with HMRC on this - on the phone? or by letter? or should they find a new tax advisor who can approach HMRC on their behalf to try to sort this out? Any thoughts generally welcome

Hi everyone, I'm a sole trader and would like to file an amended return for the tax year 2012-2013. I know I still have time but the problem is I want to declare much higher income than I stated originally on the form, and I worry that I will have to face an enquiry if I do so. I have no idea what I was thinking when I was filing the original return. I haven't earned much that year, maybe £9100 in total but I declared I made £6,500! I somehow forgot to include income from one of my only two clients and I have no real excuse. I might have one but it won't be sufficient, if anything it'll be pathetic. I remember not even declaring any costs because I thought what the heck I haven't earned much, I won't have to pay tax so why bother including the costs of running my business (roughly £300). I do want to declare it but I'm scared. I've already spoken to TaxAid in June but I wasn't able to meet with them because I'm currently abroad and undergoing medical tests. I might be able to come back to the UK in September. What I should expect? Will my amendment raise suspicion? Will they want to check all previous years? The reason I worry so much it's because I can't handle any stress right now and an enquiry would cost me a lot of money. I'd appreciate any advice or if you guys could share your experiences. Thanks a lot!

Hi Forum, I brought a slate sample off ebay and decided I liked it. On that basis I ordered £363.00 worth of slates, not ebay, but paid with paypal. It is an established business, not private seller. After signing for delivery (Noting "Uninspected" on receipt) and then uncovering the crate, I find that all the slates are completely different to the sample I was sent (All the ones in crate are the same as each other). I do realise that there are obviously variations in natural slates, but they are completely different in colour and texture. I have filed a paypal dispute, and the seller has not responded to it. He phoned me to tell me to send them back for a refund, but that's going to cost a lot - at least £75, and I don't think paypal will help with return costs. On the phone he got a little stroppy, telling me he was going to make it difficult for me. So I believe he will wait until the very last minute to respond, then I'll have to return it for any chance a refund. I am very very tempted to cancel the paypal dispute, and the use Money Claim OnLine & Sale of goods act 1979 to get my money back. The onus will then be on seller to uplift the items, does this sound right, or would MCOL take a dim view of me cancelling the paypal dispute? The sale of good act 1979 states that I should not lose out when seller breaks the contract, which I believe he has, and that return postage costs are met by buyer only when changing their mind. Thanks for reading, and for any advice, Mike

Tenancy deposit not refunded i need a bit of help for my nephew please. He, his wife and 5 children rented a house and paid £3,000.00 deposit and an advance in rent of £6,000.00. They applied for housing benefit but could not get the landladys address as she claimed she was on witness protection, so while they were waiting for the housing benefit to be sorted, they got into arrears. Then H.B. lapsed, and they had to start a new claim. Eventually, the council gave them the address of the landlord....... Due to the arrears the landlady gave them an eviction notice........To cut a long story short, to date, she has not given them their deposit back. She tried to claim that the property was untidy and trashed, but my nephew has photographic eveidence and video evidence that the whole house was decorated and a new carpet laid in the lounge.He also has witnesses to the decorating because they were the ones who helped him decorate. I think the landlady has spent the deposit and not protected it under the Tenancy Deposit Protection scheme.. I drafted a Notice Before Action requesting the landlady pays the deposit back within 14 days and that she gives documentation that the deposit is protected. So far ,after 9 days, no reply.The landlady could easily have paid back the deposit minus the rent arrears, but she has failed to do so.In the letter, I have threatened her with a county court summons if the deposit is not paid by 18th September.. Any more help and advice would be greatly appreciated. P.S. My nephew rented the property for 2 years and in that time, never got any info. from the landlady that his deposit was protected.

Hi all, Just a quick query really, I bought an Asus Memo Pad on 17/12/2013 at 14.13. Last night at about 10PM, it stopped working, I am unable to do anything with it, it doesn't respond to any touch commands at all, and as the store closed at 9PM, I couldn't take it back. I've just taken a trip to PC Ripoff to get a replacement, but as I was 10 hours over the 6 months, they can only send it off to Asus to be repaired. I can do that myself, and it would probably be quicker I tried to argue about the Consumer Act 2008, 6 months rights, blah blah blah, but they wouldn't have it, as it is past the 6 months. Is there anywhere in the Consumer Act that states it is exactly 6 calendar months or 183 days ?? If so, can someone point me in the right direction. Cheers muchly, Sacha

Hello, This week a BAYV rep called at my home to speak with friends who are visiting me for a short time. The BAYV rep spoke with my friend and then spoke with myself. The BAYV rep said he would get the police to let him in the house if I did not let him in. The BAYV rep freely discussed my friends personal business with myself as well as letting other people outside hear. There was even slander - the slander was that I am a criminal and that I had just assaulted the BAYV rep! I just laughed at the BAYV rep when he said this and again said to him that I am asking him to leave and adding that everything is on CCTV, so, if he would like to make a complaint of assault then I would have the CCTV to show that this was just a lie, made up by himself. When the BAYV rep finally decided to leave, I called one of my German Shepherds outside to underline the fact in bold that the BAYV rep would not enter my house. BAYV will not confirm that they will stop their visits. What is the next step I can take? I do not mind taking this to Court etc, injunction? Any help appreciated, thanks! Since reading this site today, I have learnt that other people have been accused of assault by BAYV! I have sent emails to BAYV requesting that they stop their visits. They have replied to my emails saying that they can not confirm that they will stop the visits to my house as they need to speak to their customer. They have also stated that this is their final response.

Ok, I have made a decision to return to work via self employment. If there is already a topic on this matter can someone just post the actual link to it please. Otherwise can someone advise on what I could actually get in the initial 4 weeks and at signing off time as I have read numerous posts and papers and there seems to be some conflicting information. I want answers fairly quickly as I intend doing this on Thursday (08/05/14) Any input is appreciated. FYI Married, wife(disabled), 1 child Housing association tenant. Will supply other information if needed Thanks Decided to list whatever is mentioned by other posters here so people don't have to post if it's already mentioned. Working Tax Credit.................Writerchris #2 (why is there a space in name when it's not in the actual post)

This is complicated so I will try and make it as simple as possible. My landlady is holding my deposit and every time I answer her questions she changes the reason for withholding it. Firstly I have had confirmation from all 3 schemes that she did not protect my deposit. And my issue may come down to this in the end but I need some advice as I am taking her to small claims court and don't want any surprises once there. She gave me 2 months notice but after 1 week was pressuring me for a date as she wanted to move back into the property. I found somewhere quickly and moved out after 1 month. She claims I owe her that last month's rent as I am contracted to pay it even though she moved in. In effect she expects me to pay for her to live there for a month. Then she changed her reason due to bad cleaning, decoration and damage. Even though she told me not to worry about getting it professionally cleaned, that she was going to decorate throughout any way and all items she claims were damaged are either lies or not on the inventory. I have text evidence for all of this! Now she is saying she needs proof that ALL utilities and loans I had at that address are paid up to date before reconsidering. I told her all utilities are my responsibility and that she cannot withhold my deposit for those reasons and she has now gone back to damage and cleaning/decorating. I have sent her a letter before action for the full amount of my deposit but I dont think she has the money! My next step is to prepare a case to take to court. Do I need to worry about any of this or is the fact she didn't protect it enough? I should also say that we inspected the property together and she raised no issue. She gave me NO opportunity to correct the alleged cleaning issues etc and sent me a fake invoice ( or at least a highly dodgy one) for works she claims she had to carry out. The first I heard of any problem was 11 days after I moved out and after I asked her what scheme my deposit was in. Any advice would be more than welcome.I hope this isn't too complicated there are many many more issues but I condensed it down as much as possible! Thank you!

Hello A car buying company bought my car and collected it last Fri 14th. They test drove and inspected it for over 2hrs, knocked the price down as expected, transferred funds and drove off. Since then I have received three (automated) emails saying the collection had gone well and did I wish to leave feedback. Today (19th) I received a call to say the car is not the model they paid for and they want £1k refunded or they will return the car to me. I stated they had the reg number from day one and their collection team had spent more than two hours driving and inspecting the vehicle before purchase. The reg does clearly relate to the vehicle, however, I can now see that their paperwork relates to a different edition, confusingly called 'Edition' (which I know nothing about, but which is presumably a more expensive model). I have genuinely not thought anything about this until receiving their call, thinking 'Edition' meant it was a 1.4 edition. The company is typically hard sell and their tone is now rather intimidating. For some reason I can no longer access the contract I signed and returned online, nor was I left copies of anything I signed on the day. Since selling I have collected my new used car. Could anyone help me understand my/their rights please? Many thanks.

Hi I'm hoping someone can advise on how best to proceed on the following matter. My youngest son left school last year, and is currently in his first year of college. However he is still yet to receive his examination certificates. We contacted the school just before christmas as to why his certificates had not arrived and we were told, his certificates had not been release because I allegedly owe £50.00 in transport fees from his time at the school. This is totally wrong, the coach fees which they refer to are paid per term. In the last term of his study at the school, he did not use the school coach service, we took him ourselves and picked him up as he was on study leave and the times he had to be in school were outside the operation hours of the school coach service. Last week I issued an ultimatum to the school via e-mail, I stated that they (the school) had no right to prejudice our son because of their belief we owed the school money from transport costs. I stated either release the certificates within 10 working days or i'll use the court process to get his property back. I would be grateful if someone could advise on the next step as I have a feeling they want court papers to land on the headmasters desk, I feel I have done all I can to get his property back including speaking on the phone to the headmasters secretary right through to writing and e-mailing the school, as so far they are sticking to their promise of not releasing the certificates. I have contacted the local education authority and they won't get involved as the school is an academy and falls outside their ability to get involved in the matter. So it is my belief court is the only available option to me, but I am unsure how to go about it as it is a non money claim and I am not sure which forms I should use or the correct process. Any advice most welcome.

Hello, // sorry for the long post, probably too much detail I bought a £15k brand new car about 6 months ago (6 months and 12 days) from a VW dealer on finance (HP), the car developed a fault (probably a minor fault, not sure yet though) with the clutch and had a problem with the rear wiper, the clutch being the issue I was mostly concerned of. As this is my first car, I was more enthusiastic about the fact that I have a car rather than noticing problems with it, also I didn't realise initially that there was in fact a problem with the car only after I looked it up and saw that it's not normal for the clutch to be like mine and then I reported it to the dealer. This took about 2 months and 15 days unfortunately (I guess?), when I initially emailed the sales person to ask about the problem and instruct me what I should do to have it checked, while he said this might be a characteristic of the car I insisted to get it checked out by a technician and presumably repaired if a fault is present. As expected, they got the car checked and found a fault, while it took about 1 week to get it sorted as they forgot that my car was there, for which they apologised but that was not a big deal for me as I'm not trying to cause anyone problems in general, they "fixed" the problem and I got the car back at some point in Nov. last year. The problem stopped for about 3 weeks and then it cropped up again, exactly the same clutch problem that happened before, as it was already close to holidays and such I kept going like this while keeping an eye on specialist forums to see what the problem might be, if I'm going crazy, and what options do I have. As the holidays passed I decided to book the car in for another check to see if they can fix the problem (and also adding another problem that showed up since last service check), I told the dealer about the problems at the end of Jan, about 10 days before reaching 6 months since the car was bought, and the dealer, after checking the car, he said for the clutch that it might be just wear & tear and I might have to pay for it, but I should not worry just yet until they confirm the problem. In the meantime I got really worried that I might have to pay for something that's obviously not wear & tear, also their technician confirmed that the usual price for this kind of fix, if it's wear & tear, it's about £600-700, which got me even more worried. After they kept the car for about 1 week and the car got a new clutch completely, the problems were not fixed and also they introduced a new problem which, as I could only replicate the new issue and the clutch problem I told them about 2 days (got the car back on Wed and told them Fri morning, as I didn't get the chance to drive it too much until Thu night) after I got the car back from service and also managed to get a technician to confirm and replicate these 2/3 problems, and now I'm waiting to book it for another service to get these (hopefully) fixed once and for all. Now I'm seriously thinking about giving the car back, I'm worried that if this problems comes back in the future I will have to a large enough (for me) amount to get it fixed and that's exactly what I wanted to avoid by buying a new car... so I know I would prefer to change the car but I don't know if that's a real option, obviously without having to pay the negative equity on the finance. Does it help at all that the I told the dealer just 10 days before the end of the initial 6 months? Would getting a refund be a real option as the repair was unsatisfactory? If so, should I ask them to inspect the car and reject the repairs that they might want to carry as a result of the inspection that's going to happen next week? I would appreciate if anyone could give any advice on what should I do or who might be best to contact about this, until now all the communication was between me and the dealer, also as of today I have told the sales person which initially sold the car to me that I'm thinking of replacing the car. Thank you! -John

Hi All, I just wanted to have a little help. We are due to send off our defence for a return of goods order (from Moneybarn) this week. The case is a little long winded but just to sum it up, The DN seems to be in the prescribed format but we have been unfairly charged £25 for the privilege of being sent a DN (Charged twice for 1 notice!) and then charged an admin fee and then sent a Termination Notice after we notified them we were seeking a Time Order. We emailed Moneybarn to ask for an arrangement to pay the 2 months arrears and they were not interested in the slightest. I have now taken this on as a personal vendetta against this company as I am fed up to the back teeth of rolling over and allowing companies to stick us with costs and get away with daylight legalised theft!! We have (on the advice of a debtline agency) hidden the car for the last 8 weeks and have had two visits from a collection agency and then a phone call from a moron in another firm explaining that all the advice we had received from CAB etc. was incorrect. we are able to make the repayments now as our circumstances have changed, My question is, are there any terms of reference or case law that needs to be added to our defence that would enable a judge to rule in our favour? Many thanks PB23

hi on the 22nd of December I paid a 500gpb deposit on a 2008 focus titanium tdci fo sale by rix motors in warrington, who agreed to hold the car for me until mid January as I live in Ireland, at no time was I told the deposit was non refundable, I rang this morning to cancel as circumstances have changed, now I could be wrong but as it was an overseas transaction and rix did not give me a receipt the cooling off period is longer, while I do not have a problem with them keeping reasonable expences , keeping the lot is a bit much, also the car is now on their website at 4990pounds, it has gone up 490 . thank you , where do I stand, and what can I do if anything

hi all .my gripe is with littlewoods catalogue i have been a custommer/agent for over 14 years and these last few years i have never seen a company go so down hill a couple of month ago they took my commission they now call it rewards . (some reward when they can take it back ) because i didnt spend any money with them in a set amount time. .my reason being i didnt want anything plus we still pay littlewoods £26 a month for a pc for 1 off my custommers.. then they sent me a £12 late payment fee ..fair enough but my custommer pays £30 every month and hes had it approx 14-15 month so we should be in at least £50-£60 in front in credit ..no say littlewoods we dont work like that .???? now to top the cake off with icing . another one of my old custommers has sent a faulty microwave back and it was paid in full .. littlewoods sent me a email saying they have credited my acount ..what they did though was not credit my account but took the microwave customers £69.00 off my pc custommers balance . ..ive emailed them untill im blue in the face . .asking at least 7 different custommer service people to please explain to me how i now give the microwave custommer her £69.00 because the pc custommer cant afford to pay his monthly set amount plus £69.00 they have took of his balance. and nor should he have too. .for the sake of my freindship with the microwave owner i have now paid her out of my own pocket ..but im also now £69.00 down because robinhoods will not help me or do anything . .all i can do is wait untill my other custommer pays his pc up then collect his last £69.in about 7-8 months time its disgracefull ive even asked them to retake the money back out of my account and send the microwave refund another way cheque or something i hate these people now

Google's online site has the policy in which for you to return a faulty device you need to first give them permission to put an 'authorisation' on the value of the replacement device they send to you. This is non-optional. The idea that if the faulty device you return is not deemed under warranty by them they will take the authorised value and you keep the replacement they sent you. I.e you pay for same product twice whether you like it or not. Am I being completely wrong in believing this go against Sales of Good Act? Thanks

I have recently returned to the UK and have approx £3k debt on my credit cards over in Dubai, I have explained that I am now having to declare bankruptcy in this country and is there anything that I should do on their behalf i.e. include the debt in my paperwork!! All they keep saying is call this number to make a payment!! Going round in circles !!!

Mum moved out last month from a tenancy that began June 2011. The monthly rent was £750 and she paid £1500 moving in. The small print of the contract states this was one month in advance and one month to "remain a head at all times" and therefore the landlord is denying that this constituted a deposit which would have to be protected by a tenancy deposit scheme. The rent was due on the first of each month. Her last payment was 1st August: £750 She then wrote to the landlord to say she'd be moving out early September. He asked about moving out early so someone who wanted the property could move in but the person in the end dropped out. She moved on the 8th of September. Mum is trying to claim back £550 owed rent (£750 divided by 30 days X 8 days she remained in the property would total £200) but the landlord refuses to respond to letters, texts or phone calls. Firstly can anyone advise what the situation is on the "non-depoit" deposit. Can you take £1500 of someone before they move in and claim it's technically not a deposit to negate you against legal obligations you'd have if it was? Also what's the best course of action to take. The concern is that the landlord will eventually get back to us and claim he's wrote off the remainder due generic repairs. However I've said that she could possibly use against him in such matters is the fact the gas boiler was not serviced once in three years - something a landlord is legally obliged to do annually - add to the fact that the gas fire in the house was 'condemned' during the tenancy - as examples of the landlord not living up to his obligations and that the cost of repairs he's trying to claim can be dismissed as a result of evident signs of neglect of the property over the course of the tenancy. All the monies owed and contracts signed are with an agency who now deny having involvement. They say he (who owns a number of properties) took 'control' of dealing with it during the length of mum's tenancy. The original one expired six months from the start but had just continued. Any advice? Thank you

Hi, About 2 months ago I bought a musical keyboard for my little boy from argos. After a couple of weeks some of the keys didn't make any noise when being pressed but when I took it back the lady told me I needed proof of purchase to exchange it. I looked everywhere for the receipt but couldn't find it but took a friends advice to just go in and buy a new one, then take the broken one back with the receipt for the new one I'd just bought. I know this was a bit cheeky but I wasn't trying to defraud them, I had bought from argos originally and just wanted to exchange some clearly faulty goods. I did this and worked fine, however the new keyboard has now broken (same problem again). I think it's obviously a common fault and would just like to exchange for a different item so as not to have this happen again. Unfortunately now I have no proof of purchase but have seen online that you can use a bank statement as proof, would I be able to do this or would it come up that the item has already been returned? What would you think is my best course of action? Thanks, Rachael