Not really, Jamie said someone from the claims department will get back to me. I am still waiting and will update you if someone contacts me.

I did receive your email but no one has been in touch with me since then. Thanks

Still no news from Hastings Direct, im very disappointed

Thank you Jamie I have sent you an email with my ref number and I hope you can help me get my car back.

Thank you for your reply. The car has been taken away from me and kept in a storage in Wolverhampton with CoPart salvage company. I have shown the pictures I took after the accident to a local garage and they told me that they can not give me an exact estimate unless they see the car. I rang Hasting Direct to return the car and they said its my responsibility to have it recovered and I will have to pay copart to deliver it back to me. Also to let you know when the accident happened I told Hasting direct that i am not happy to send my car to a salvage company and to send an assessor to my home address to look at the car but they didnt agree to it so i had no choice but to let them take my car.

I had an accident of my Honda civic and Hastings told me that a salvage company called CoParts will take my car and keep it in the storage until it gets assessed by Hastings Direct engineer who will estimate the damage on the car. I received a call last week from Hastings informing me that the car will be written off as Cat C and they will not be repairing it. I have a sentimental value towards my car and I know it can be fixed at very less cost (also confirmed by local garage) Plus it has only done 60k so it has a lot more life left as I have kept it well maintained and serviced regularly. Hastings direct has told me they don't do buy back so car will go to the salvage company and i will have to bid on my car to buy it back (which can be very expensive). Or I can cancel the claim and get the car repaired from my own pocket! I really want my car back and repaired because that's what I paid my insurance company for I feel cheated and if I knew my insurance company would do this to me I would have never insured my car with Hastings Direct. I am stuck in the middle and cant make a decision. Has anyone else come across similar situation? Any advice regarding this matter will be highly appreciated...