Hello A PDL company issued a claim against me on MCOL in early March. I acknowledged service, and admitted part of the claim,and put in a defence for the rest (the biggest part), within the time limit, and put in financial details to ask for time to pay. (I am on a DMP which the PDL wouldn't accept) I've tried to log back in today to see if anything is happening, but there is no longer a link to the claim, and if I put the Claim Number and password in the boxes, it just comes up with the message "claim number or password is incorrect" Is this normal at this stage of the process? Should I still be able to view my details? Are the PDL company expected to respond to my defence, or does it go straight for judgement? How do I find out the result? Does it come in the post? And normally what timescale? Thank you in advance WHT

Received my DSAR from CitiFinancial re; platinum credit card taken out in 2003. received copies of statements and original application form, which includes a ticked box for "Cardholder Repayment Protection" which statements show I paid an average of £20 per month , is this the same as PPI?? I cannot remember asking for this. the statements also shows numerous Late Charges and Overlimit Charges for £20 a time. Also, £5 charges for cash advances. Many advice would be welcomed.

Hi I am trying to obtain some help for some close friends who naively accepted a 100% interest only mortgage about 8 years ago with no capitol repayment plan put in place. They bought the property in Scotland at peak price period. It is a sought after area outside Glasgow 5 min walk to a station with a 15 min commute into Glasgow City Centre. The area has been a low turnover in regards to property sales but downside has been an elderly population who have lived there all their lives. Over the last five years a significant number of properties have hit the market from deceased or elderly moving into homes. Some of these properties have required significant modernisation due to the older generation not updating the properties. This has led to average prices falling and bargain prices on those properties. Naturally most have been modernised now but this has impacted on local values in terms of a falling average sale price. Basically my friends need to rid themselves of the interest only mortgage but are concerned if they approach the lender who discovers there is no capitol repayment plan in place it will have a negative impact and could result in the mortgage being called in. The have had hefty loan and credit card debts putting children through education but now the children have left home and work, they have concentrated on paying off these debts. There is no question they can afford to make the repayments on a standard repayment mortgage given the amount of other debts they have cleared. The downside is the property is in negative equity and a general read through the internet does not off much hope on them being able to remortgage. Loan aprox £135k value of property £100-£120k depending on valuation. They are in need of replacement windows and a new kitchen and possible rewiring which may impact on any valuation. I guess I am seeking any opinion that may help me to guide them. Sorry for the long post but any advice would be helpful. I think the broker who sold the product didn't reinforce advice about capitol repayment.

Hi about 7 weeks ago i received a letter from monument saying i was sold ppi and did i want to claim against it being mis sold, this i did and had not heard anything back until yesterday.. . when i came home i found a cheque for over £600 waiting for me along with a compliments slip.. I dont want to sound ungrateful but i have no idea how they came to this figure so i phoned them only to be told they cannot discuss it with me as i cant remember my old password.. . i should mention the account has been closed for a few years.. all i really want to know is how they reached this figure and can they give me a breakdown. Any help would be appreciated.

I had a HCEO visit me 2 months ago and i paid 10% of the debt and arranged a repayment plan otherwise he said he would remove all my goods (his words). It was his first visit and i had no notice of it whatsoever, so i had to call on a family member to help me pay and i arranged a repayment plan verbally with the HCEO, he said his office would confirm this all in writing (i never received anything from anyone!) So there is still 90% of the debt outstanding and i am living scared every day that the HCEO will turn up again demanding more money (which i cannot pay) or remove all my possessions and car. I have not started to make the repayments yet, as i have never received anything in writing, nor any bank details etc., i dont know what to do. I have contacted the creditors solicitor with confirmation of my repayment solution and i havent received any reply from them other than (i will await instruction from my client) - and this was weeks ago. Im so scared. Im a single parent and i have a young son. I would appreciate any help. Thank you, Lola

Hi all, In brief... I had a First Direct a/c from years back. Reclaimed £100s on O/D and bank charges about 7 years ago. The amount that is overdrawn is exactly what I owe, no other charges like PPI. The account has been on a DMP for some years. Now I'm going it alone. It had been moved to MCS, and payments made through DMP until 3 months ago. Now they wrote to me and said the account has been passed from MCS back to "HSBC Repayment Services" My thoughts on action are this: --- No point in CCA (bank account), and still with original creditor (HSBC=First Direct, right?) --- No charges to claim back, I've already done that some time ago. There is interest accumulating - not every creditor has to freeze the amount owed as far as I know. the interest is only pennies really, as the overall debt is around £400 --- So make a full and final settlement offer? Threads I've read here suggest start neg at 15% of total debt Last I heard from MCS was that they offered *me* a settlement figure in March 2014 of a 15% *reduction*, i.e to pay 85% of the amount owed.... any advice on this? Shall I go for an adapted letter from the template area on this site and neg with HSBC? Thanks in advance

My mother took out an equity release scheme with Aviva 13 years for 81k.... with an interest rate of 8.5% compound, and an early repayment clause linked to gilts. She has realised that if she maintains this, in another 10 years, she will effectively be destitute as the interest will take ALL of the equity in her home, her only asset. She therefore wishes to repay it early and Aviva are now seeking, in addition to the exorbitant interest accrued over the years a 62k early repayment/payment clause... therefore to settle this debt, she must now repay 294k or thereabouts. She did not have any IFA advice at the time, and we have approached/complained to Aviva already but to no joy. Can anyone now assist us as to how we should proceed.. ... this penalty clause is exorbitant... it is said to compensate Aviva for what they stand to lose, as they look at the scheme lasting 28 years. This however is not true because even after 28 years they seek a repayment fee of 50% of the original loan (if the gilts maintain the same degree of fall as they have today), in my mother's case 40k... . after charging interest that will have accrued to over 700k! Any help/advice will be gratefully received. thanks

Hi, Unfortunately my employer has gone into liquidation which has meant I am jobless and owed nearly 1 and half months worth of pay - It looks like its going to take me a while to get this (if I get any of it) I have started to claim JSA. I have arranged payment plans with several creditors but I am really struggling with Very! I have a very account with a balance of just under £3500, I have just had BNPL intrest added which has caused me to go over my limit of £3000 - I have missed one payment they are now asking for a minimum payment of £220 which in my current situation, is beyond my means! I have emailed them with an update of my situation, and income and expenditure sheet and have told them that I will be making a payment of £33 a month for 6 months or until I find myself a job again - I was sent the following response: We are unable to accept your offer as it does not meet our minimum payments criteria. The minimum payment we can accept is for 12 months at £215.18 every 28 days, starting on 19.12.14 Please email us to confirm if you are able to make the payments on the arrangement offered above. There is noway I can pay that at this time, what do I need to do next? Do I just continue to make the payments? I am also dreading additional "late payment fees" / "debt collection fees" Help!

Hi guys, I hope this find's somebody well and they can assist me in some way shape or form. I have never really given my credit much of a thought but never had the intention of just ignoring debts. I had a slight issue with Wonga over the past few years ending in around 2011-12 were i was borrowing roughly £1100 per month paying it back on pay-day and then re-borrowing. I ended up getting into a bit of a mess that i couldnt pay them back so i entered into the wonga repayment scheme after contacting them. I have done this twice now in past and now im pretty much completley debt free apart from a car finance that is up to date and will be paid off in a year. The main issue i am having is that i am refused credit for everything. I have 2 defaults against my name from wonga. Is is right that i have these defaults on my account even though i had never missed a payment with them and they were paid off in full? It seems slightly unfair that i am stuck with poor credit given i never missed a payment date. Is it something i can look into getting reversed if i contact xperian or wonga? I really want to improve my credit but im refused on everything even vanquis! even when i am earning over £34000 a year! Help

Hi all posted on here last year when i was really in debt since then i have had repayment plans and managed to pay 4 creditors off so slowly getting there! Now to my problem one of these creditors quick-quid flexicredit i had a standing order repayment plan with since the end of April 2014 and so far had 5 payments gone out of my account and have the bank statements as proof. I had an email off them today first one ever saying it was a statement so i logged on to my account and wanted to know how much i had left and was shocked to see i still had £727 from an original balance of £787 i was advised to phone the final resolutions team up where they told me they have only received one payment and that was in July, yet i have the proof on my bank statements that i have made 5 payments of £60 each month. they asked to see proof of these bank statements via email so I'm wondering is if this is actually legal? and where has all my money payments gone? Thanks for any help you may be able to give me!

Hi Please could someone advise me. I have wrote to Natwest and asked to set a repayment plan up to pay back my overdraft as I am experiencing financial hardship. I asked for charges and interest to be frozen. I had a reply and had to fill in an income and budget form which i did. This morning I received a letter stating they have my form but will not accept any arrangements and charges etc will still be added, unless i ring them. I really do not feel up to talking to them, so is there anything i can say to them in order for them to accept my offer. All my other creditors have accepted by letter. Please help. Thanks so much.

I have been browsing to see what help I can get with my payday loans, I currently have an outstanding loan with quid quick at £700, they're charging substantial interest on this to the tune of over £100 per month as its a flex credit loan so it reduces over the term. I have drafted an email from information collated on the forum and I'm wondering if someone would be kind enough to take another look and let me know if I'm asking for too much or too little here. Thanks. ************** Dear QuickQuid, I am writing to inform you that I will not be able to make the full payment of loan #xxxxxxx on 20/1/2014. I have spoken to an advisor on Live Chat who advised me to speak to yourselves regarding a repayment plan. Unfortunately due to no fault of my own, my circumstances at work have changed and I am left paying substantially more for travel arrangements than I am used to. Below I have outlined my proposed repayment method after looking at my budget. 20/1/14 - £140 20/2/14 - £150 20/3/14 - £110 20/4/14 - £90 20/5/14 - £85 20/6/14 - £85 20/7/14 - £85 20/8/14 - £85 20/9/14 - £85 20/10/14 - £85 Regards, my name ************* My rationale for the payment plan is as follows: Currently QuickQuid are wanting this Payment # Due Date Principal Amount Interest Amount Payment Total 1 20/01/2014 £70.00 £158.19 £228.19 2 20/02/2014 £70.00 £170.28 £240.28 3 20/03/2014 £70.00 £128.24 £198.24 4 17/04/2014 £70.00 £112.28 £182.28 5 20/05/2014 £70.00 £106.64 £176.64 6 20/06/2014 £70.00 £94.38 £164.38 7 18/07/2014 £70.00 £64.12 £134.12 8 20/08/2014 £70.00 £56.76 £126.76 9 19/09/2014 £70.00 £34.20 £104.20 10 20/10/2014 £70.00 £16.53 £86.53 So if I can offer them the reduced rates I have proposed, it would leave me more than enough for travel to work as its almost doubled from £90 to £180 through trainfare rises and working routines so reducing the interest I am paying (which is basically what I'm proposing, while still paying some interest) would allow me the funds I need. Should I be asking for all interest to be cancelled? Or am I asking for way too much here and being silly? Thanks for any help.

Hi Not Sure if in the correct section. when my partner took out his mortgage (approx 20 years ago) he took it as an endowment. A few years ago we got into some financial problems and to stop the bank (BOS) repossessing we were switched to an interest only mortgage and stopped paying into the endowment 'fund'. Earlier this year we received an endowment statement with a figure of approx 8k, however we realised that for each year since we stopped paying into it the company (Countrywide assured) have been using the units up to service the policy. We have decided to try and cash in the policy and possibly invest elsewhere. So far all so good. The problem is that CAS require a notification from the bank that we are on an intrest only mortgage, we have tried calling the bank many times asking for this notice they confirm they are going to send it out however it has never arrived. My question (s) really are: 1. if the endowment has dropped due to time wasting by the BOS can we claim refund 2. how can i get the BOS to speed up the letter? 3. any ideas of how we can prove without the letter from BOS. They have recently sent us a form reminding us that the mortgage is finishing in 5 years and asking for information of how we intend to pay it off, this has 'interest only mortgage' at the top will this suffice? Sorry if this doesn't make much sense, and also if posted in the wrong forum.

We have an unsecured loan with NRAM, which was part of a together mortgage. Our fixed term came to an end just as the recession hit and they would not/could not offer us a new mortgage. This of course meant we needed to remortgage and the interest rate on our loan soared to 12.79%. During this time we accrued arrears on the loan. Around 2 years ago, I agreed a new payment arrangement with their arrears department (a chap named Les who was a senior payment advisor). The minimum payment required was £320 on the initial sum borrowed, but as we had arrears I agreed a repayment of £380 per month. We have continued to make this payment every month, on time. In May this year I received our annual statement. Concerned that the closing balance on the loan did not seem to be going down I checked through the statement more thoroughly. I discovered that the £380 monthly payment agreed with Les did not cover the interest being added to the loan each month. As a result our loan balance was going up, not down. That very same day I received a phone call from Les at NRAM telling me they needed to agree a new monthly repayment (according to him there wasn’t an agreement in place). I stopped him short and told him what I had discovered on our statement. At this point he seemed to drop his ‘I am superior to you attitude’ and quietly say he would look at our account – I am staggered he wasn’t looking at this already, considering why he was calling in the first place. He went on to give me some convoluted and totally pointless explanation of how the repayments are calculated according to the interest added on the initial loan balance. Again I stopped him short telling him we had been overpaying (or so we thought) and that the payment amount had been agreed with him, over a year ago. At the time of that conversation it was never mentioned that the repayment amount would not cover the interest charged. Indeed to my mind, this repayment amount should never have been agreed with us. I went on to tell him how unhappy we were. For over a year we have been paying this loan only to discover we have not cleared any of it. We would have been better keeping the money in our pockets! I then asked him to tell me how much the monthly repayment should be to ensure the loan was paid off within the remaining term. My own calculations suggested a repayment of £450/m (different calculators gave slightly different amounts) and his calculations were around this figure. I told him I would need to talk with my husband at that point and that I would call back to complete an income and expenditure form and to set the payment in place. When I called back I came through to someone different and went through the income and expenditure form with her. As I wasn’t sure on a couple of figures I said I would ring back. On the third time of calling I came through to someone else again. I explained to her that I needed to complete the form and set up a new payment arrangement. After completing the form, she went on to tell me that she couldn’t put a new payment plan in place as the account was under investigation by head office because of the previous payment agreement and the interest charges (as explained above). She told to me to expect to hear from them within 7 days. That was over 1 month ago. As the end of May approached I made a payment of £400, despite not hearing back from them. A few days later I receive a letter from NRAM telling me the account had been passed to the Loss and Recoveries Department because a formal notice had been issued – we have never received a formal notice. The letter went on to ask us to call them to complete an income and expenditure form (!?!) I then receive another letter thanking me for the last payment and telling me they will not be taking any action against us for the next 31 days! To date I have still not heard from their head office. So now I am wondering what to do next. I could call the loss and recoveries department, but feel I will just be going around in circles. I have a feeling no-one is properly reviewing our account or looking at the notes on it. The letter from this department implies we have not been paying each month, but we have made every monthly payment for the last couple of years and have been overpaying them. Any advice would be much appreciated. I feel it is time to go straight to the organ-grinder (or even the FOS) and begin to get everything down in writing. On a side note, I thought it was a legal requirement for statements to include the original sum borrowed? Ours do not. The opening and closing balance is there, but not the original loan amount.

hi folks, 1st time post. i have had a card for a long while and the balance is now up to £3350. i'm always at my limit i also have always paid on time and never been behind. i seen no way to get rid of the card debt while always paying min amount. i contacted c/one about freezing interest and getting a repayment plan. i am currently awaiting the details. i cant access my account anymore, but can someone confirm that capital one will freeze the interest as long as i pay an amount (yet to be decided) i really don't want a debt collector service as this is my doing i made the final call to do this. like i said i was quite happy paying minimum amount. i'm hoping repayment of 150/month and approx 2 years should be free assuming the freeze interest. do yous think this is viable. any help or info would be much appreciated

If a DCA offers a small monthly repayment on a relatively large credit card debt ( previously defaulted ) is there any way of making this legally watertight so that they ( nor any future debt purchaser ) can ever ask for more than the agreed monthly amount ( assuming the schedule is adhered to ) ?

Hi I've got a question about my mortgage. Last week I have paid off £12.000 for my mortgage but I still have £128,068.58 left to pay. Next month I want to pay £10.000 extra do I will need to pay ERC? (early repayment charge). If yes could you explain me how it's work and how much of that £10.000 will go to pay off my outstanding mortgage balance (£128,068.58) THANK YOU

Hi, Not sure if I'm posting this in the right section but here goes. My father is retired and on very little income, and he is struggling to keep up with his mortgage repayments. The lender (Santander) is unwilling to consider his circumstances and is now threatening legal action. What are his options? Thanks.

Hi, I recently contacted CFO Lending with regard to a total outstanding debt of £800 that i am struggling to repay. They have offered to let me pay the debt off over a period of four months which initailly i was pleased with. However these payments are still too high for me to afford and I think there may be a way for me to dispute these high payments? Does anyone have any experience of dealing with CFO Lending or any other options available to me? I am prepared to pay off the debt but only at comfortable payments that i can afford. Any help is much appreciated. Thank you!

Hi On behalf of my son. My son is salary paid and has been offered another job, better pay etc etc. He works as a chef and has been doing around 25 hours a week over the slow winter period, but he has been paid his full (35 hour) salary. His firm has told him that if he leaves he will have to repay part of his salary amounting to about £2500 because they have been paying him for 35 hours over the winter period but he has only been working 25 hours. Can they do this? Surely it's up to his employer to give him work for 35 hours a week? if they don't then surely my son can't be held accountable can he? Many thanks Neil

Hi Hope someone can advise I've got a fixed rate mortgage with Nothern Rock/Virgin Money. It's due to finish on 31st October. I would like to repay it early (Selling house in July) however there is an early repayment clause. This is where it gets annoying Mortgage payments for July - Oct = £2000'ish Early repayment charge is £4000'ish I'm really not happy about paying twice the actual mortgage payment to get out of the deal, can anyone advise if it's worth pursuing this with them, or just accept I signed the agreement and live with it. PS not buying another house, so can't port it. Thanks

Hi guys, I've done a really stupid thing and got myself into trouble with payday loans. I have four payday loans out at the moment and I can't afford to pay my wonga loan back in full this month due to my mum being ill and not working and having her pay cut so I'm helping with the rent (this was unexpected and she never mentioned her pay being cut until she realised she needed my help). I've emailed them regarding a repayment plan and advised I could only really afford £100-£150 this month to be able to pay the rest, help my mum with rent and have enough for transport to work etc. my loan with wonga is currently around £650 so I was hoping I could pay it in 3 repayments but this month being a smaller value. I'm hoping they accept the repayment plan but my issue is do I trust them to stick to it because I've seen that people are changing bank accounts because they don't trust them. My payment date is the 31/03 and I need to fill out the repayment plan form on the Friday 3 days before the promise date. Your help will be appreciated so much. Thank you

Hi, My father-in-law received an overpayment on his private pension just before he died last year. Unfortunately he left nothing in his estate (apart from about £6k of debt). Now the pension company is demanding repayment of the overpayment from his widow, who was part of his scheme. I realise that a wife (or anyone else for that matter) is not responsible for her husbands debts when they are solely in his name. However, as she is receiving part of the pension, they are demanding that the overpayment be taken from her pension payments. I`m a bit stuck, as the pension is "sort of" linked between them but as far as I can see she shouldn`t be penalised, as the overpayment went into the black hole of his debts when he died. As you can imagine, my mother-in-laws finances aren`t brilliant either so, although it`s only about £100, it`s going to be a bit of a knock. Are they able to demand this or are they just trying it on in the hope that she accepts the debt? Any advice gratefully received. Thanks, Paul

Hi Folks New on this forum so forgive me if I am asking something that is a well trodden post. Lets set the story so far: About a year ago I had a patchy employment history, first year of self employment an all. So I was signing on and off JSA and Housing Benefit like a yo yo. Anyway I had been defering payment, a dca was after me for the money, I disputed the money with the debt collector and now its been passed back to the council. I have written to the council requesting a breakdown of the housing benefit which they have oblidged. Having looked at the amounts and weighed my options I have decided to pay. Can anyone show me a suitable template letter to ensure they cancel any negative remarks on credit reference agencies and come to a final settlement? Eg not adding on dca or other legal costs. Ankh

Hi, I am trying to come to an agreement with a Payday loan company they have asked me to provide a list of creditors of whom I owe money to. Should I provide this to them?I want to get this agreement setup for piece of mind and wellbeing. Thanks