Just after some information if possible. Last weekend my mother in laws house was broken into whilst they were away for the night. The burglars managed to bypass an alarm which was set and stole property. They managed to rip out a small electronic safe which was inside a cupboard and bolted to the wall. Although the safe was locked the theives had gained access to it without causing damage which surprised us and the police. Since then we have been made aware that there are several videos on the internet showing the exact make and design of safe and how to access it without any codes, keys or tools. The video simply shows a locked safe and someone banging the top of the safe whilst turning the access knob. After approx 5 knocks it opens easily. Although the safe was purchased some 13 years ago and no tracenof the receipt would they have any kind of claim against the manufacturer as the goods are not fit for purpose however this has only just come to light. There was £4500 cash in the safe at the time which was taken. Thanks

Hello. Many thanks first of all for the option to join. (I suspected there would be an active forum for those seeking some pointers with regard to consumer rights!!) I did a little research before visiting Curry's today with my "complaint" but remain, for the present, in limbo: In August 2016 we bought a De Longhi coffee machine (on-line) which developed a fault, in that it was intermittently ditching the contents of the machine's reservoir of around 1.5 pints of water over our worktop. (not ideal when electrics are involved) We took it back to our local Curry's (November) and it was returned to De Longhi for "repair." On return, all appeared OK but the same fault recurred (December) and returned it once again. Having done so for a second time in 4 months, I was aware that I was now entitled to a refund or exchange. I stated that I wanted a replacement. Unfortunately they no longer stock the same model, (with the nearest match nearly twice the price) and advised that I should return it to De Longhi personally. I refused, and initially, they declined even a refund. I disputed this and they eventually relented. However, I stated that I wanted a replacement as a refund would leave me disadvantaged at having to pay more. Management become involved, and between us we agreed that they could e-mail De Longhi asking if they would be prepared to replace it. I anticipate that they will, if not with the same model, with an equivalent. Should they refuse, I would like to know my rights ahead of their reply.. . if anybody can advise? (I imagine in this case that Curry's themselves would be obliged to offer an alternative, even if that were to be their closest match at their expense?) Many thanks in anticipation.

In May 2015 I purchased a Snooper DVR-3HD dashcam from Amazon sold by Amazon in October this year it developed power related faults including turning on, battery holding no charge etc I returned it to Snooper via their technical support who recently emailed back saying that although it was out of the 12 month warranty (I'd owned it 1 year 5 months) it was not a model that they stock anymore and that they do not have spares for the device and therefore cannot repair it. They have therefore offered me a newer model the DVR-4HD at a discounted price of £99.99 instead of the regular RRP of £149.99. However I do feel that although this is an upgraded model I feel it is only giving me the option of paying £99.99 for a replacement direct from Snooper and if I don't, then I am stuck with a faulty dashcam which I have paid £139.99 for and lasted only 17 months. Obviously there is the issue under the Sale of Goods act of arguing that goods must be fit for purpose for up to 6 years and I would consider a dashcam of that price to be more towards the higher end of the dashcam market compared to many other cheaper models and therefore expect it to last longer than 17 months before being faulty and then unable to be repaired. The SOGA also says that the claim should be against the retailer (Amazon in this case) but it is Snooper who have dealt with the repair via their technical support and have not exactly told me what the fault was yet. Should I be directing my claim towards Amazon instead and should I be requesting either a replacement or at least a partial refund from them seeing as it can't be repaired? Or is it fair to consider that a £139.99 dashcam can be classed as "dead" after just 17 months (i.e. only expected to last that long), or that £99.99 is a reasonable price to pay for a replacement model which now retails at near enough the same price as the old one when effectively the only main difference between the two is that the new one would be at the start of a new 12 month warranty?

Hello Can anyone please advise me on the following? I have a laptop and my warranty is up in June 2017. I have hardware issue and two of the keys have worked loose and come away and i cannot put them back into place. Do i send it back to the company i bought it from or do i send it back to the makers of the laptop? Thanks

I bought a Sony tv kdl43w755c roughly 12 months ago and have had faults on it since i bought it. I bought it for my son but as he works away sometimes we didn't realise it was faulty until after the time Richer Sounds would replace it. Since then we have been in the hands of Sony, who unfortunately have been poor at resolving the issue and to be honest poor customer service as i had to get Richer sounds customer service team involved to get them out to repair it. We have spent about 5 hours on the phone doing troubleshooting to look into the issue and eventually they had a repair engineer out to replace the main processor board but this has not resolved the issues we are having. Once again Sony want to start the process again and to be honest i cannot go through this again. I have spoken to Richer sounds customer service team and they also want us to do it again however i have been informed that under the CRA the repair agent has one attempt to repair the problem then if still faulty i can ask for a refund or replacement I am a loyal customer and advocate of Richer Sounds and to be fair the customer service from your staff has all ways been very good. I have seen the email address for John Clayton of Richer Sounds and sent him this email as well am i right in thinking we are entitled a refund or credit note hoping Richer sounds come through

Hi, just registered having google searched issues with sofology, ended up reading some problems other people have had. Thought I would post about an issue I have and looking for any help in dealing with sofology. From the start... Visited Sofology and ordered a two seater sofa, a three seater recliner and a matching footstool for a total cost of approx. £3,000. Have to say the whole buying experience was great, no pushy sales people no hard sell, so far so good. We got a message just before Christmas and arranged delivery for 23rd December 2016. Sofa arrived on time, all was good. After a few days we started to notice that the 3 seater recliner started to feel like it was slumping towards both ends, i.e. high in the middle and lower at each end. At first I just presumed this was the cushions settling in. However, it has progressively got worse. I ended up having a look under the sofa when fully reclined to find that the couch visibly is sloping to either end, almost like there is support at both ends missing. I tried calling Sofology customer services however got the usual in a queue message. At the time I was on my own with three young kids in the house so ended up hanging up, and instead chose to fill in an online form. As yet I still haven't had a response to that form !! I then decided to visit the store, where I went immediately to the showroom model of the sofa we had purchased. I fully reclined one of the seats and had a look underneath, everything looked perfectly straight. I then went to speak to one of the sales people but was told I would have to telephone customer services, and they couldn't assist me. This was a bit disappointing especially as I was the only customer in the store at the time. I did what they said and again tried to call customer services, eventually I got through and was told that a ticket would be opened and I would receive an email which I should reply to and send some photos of the issue. I have done this and after a few days I received a further message to say that having reviewed the photos they were now ready to let me speak to their technical team. I called but unfortunately there was no-one available to speak to me, however, they would get someone to call me back, so I gave them my work number to contact me. Got a text from my wife not long later to say someone from Sofology had phoned her, as she was at her work she was not able to answer. I called again and spoke with someone else. The person I spoke to again reviewed the photos I'd sent and decided that they felt some feet may be missing and that they would send some out to me, and that I should call back once they arrive and they will send out a technician to fix. The problem I have is that I don't think there are feet missing. We have the same number of feet under our sofa as the one in the showroom has. Having read some other posts I became concerned that in a week it will be 30 days since the sofas were delivered and also the 1st finance payment will be taken, today I have used their system to inform them that I am rejecting the 3 seater sofa as it is faulty. I have also said that I don't think fitting additional feet is a proper fix to the issue, and that I will only accept the Sofa once it has been properly fixed or replaced. I will post again once the technician has inspected and confirmed a resolution. I have a feeling this won't be a simple issue to fix and I suspect I will find difficulty dealing with Sofology to get an appropriate solution. Sorry for the length of post, but thought it best t get it all out there !!

My son is having a problem with a Visa charge back through RBS. He bought a car 3 September 2016 the rear brake lines ruptured suddenly due to corrosion on 15 December 2016. The dealer agreed to fix it. Then 13 January 2017 it failed it's MOT because the front brake lines were corroded. At the same time various advisories for corrosion on most of the underside suspension, chassis would have cost more than the car was worth. My son rejected the car under Consumer rights act 2015 (note that this requires the dealer to collect the car). He refused the rejection. My son paid by debit card. he initiated a charge back based on the fault. RBS have turned it down as it was more 120 days from the point of sale. However we understood that it was different for a fault and 120 days from becoming aware of the problem. This is stated on lots of consumer websites including Which. be96erj how did it work out for you?

Hello - 5 months ago I had a new composite door / frame set fitted by a supposedly reputable company . Long story short they made a terrible mess and the door was faulty , damaged and the fitters damaged the door and my property whilst fitting .They also took my old door and frame away as they had to smash it out trying to get it out . I never signed the job off and complained straight away . The company sent the 'fitting company' manager to assess the door and he agreed it was terrible and verbally said that we would get a new door and fittings ( that were also damaged ) but not a frame . I was annoyed about this as they come as a factory calibrated set and also the removal of the frames would cause damage and scratches to the frame which was not what we ordered ie a brand new door . We asked for a full replacement of the door set and that was refused .We then noticed further damage to the brickwork under the door that was just placed back and never reported to us .We have since asked for a refund / been refused and had to go the bank for section 75 claim .After legal wrangling with the bank ( suppliers of the interest free credit) the company now wants to 'cancel' the contract and says we have 30 days to get a replacement door and we have to inform them to collect the door so we will be left without our perfectly good old door - a large hole and damaged brickwork ! Do we have any rights to 'restore' us back to the way it was before the work was done - can they legally come and remove the door if they cancel the contract ? Have we any legal redress for the fact we have to get another fitter and get the damaged brickwork mended ?

Hi everyone, wanting some advice for my sister. In January 2016 my sister bought 2 matching sofas from the Range online website. Everything was ok with the sofas until December 2016 when her husband pushed the sofa to make room for there Christmas tree. He noticed one of the sofas arms very loose, he had a look and notice a bolt had come away from the wood frame. She rang the Range and they said they would send someone from Homeserve to have a look at the sofa. A couple of weeks ago the guy turned up and promptly told her he was independent and didn't work for the Range or for my sister. I was at her house and also heard him say this. She explained that her husband had noticed the arm loose when he tried to push the sofa a few inches to make way for the Xmas tree. He examined the sofa and told her the range would be in touch, and left. On the 18th January my sister got a letter from the Range saying it's not a manufacturing fault that the sofa is damaged. It goes on to say the damaged was caused by the sofa been dragged across a carpeted floor. This isn't the case as my sister never used the word " dragged" ........ She has rang the Range and complained and as a gesture of good will they offered to collect the damaged sofa and give her a refund, only problem been is she bought 2 sofas so she is going to be left with one odd sofa. Does she have any rights as we both think this is out of order. The sofa should not be broken after 11 months of use, there is only my sister and her hubby using the sofa( children grown up and live away) Any advice would be most welcome, thanks

Hi, Been lurking on here for years but now need a bit of help. I purchased a used car last Friday (6th January) but on the way home the air bag light came on. Also found the windscreen washers could only throw water an inch or so from the jets. Jack and tools are missing from the car too. Not happy that this happened on a £12k car that supposedly had an AA 128 point check. Sent the letter of rejection by email on Saturday, less than 24 hours from purchase followed up by a letter. Eventually got after sales to respond today and they tell me they no longer have my trade in. I paid £7k for the car plus £5k trade in. Car is 3 years old, full Ford service history and 71000 miles (ex fleet car). What do I do now? Thanks

Advice please i purchased 3 Asus laptops earlier this year about all at the same time about 7 months ago. One of these developed a fault were the M key no longer functions this happened a couple of months after i brought it . Ive been so busy with work that i only got around to taking it back this week. PC world have turned around and told me that Asus do not cover the keyboard under warranty. They can send it back to asus but I will have to pay for the repair ALSO the postage has anybody else come across this as i think PC world are trying it on.

Hi guys. ANY help here would be appreciated. We bought a brand new TV in March 2014. Our old unbranded one was still going strong after 10 years, we just fancied a newer flatter type and a slight increase in size from 32 to 40in. We went to Tesco and looked at the wall of dazzling TV's. A salesperson asked if we wanted any help so I explained I what I was after and he recommended the Toshiba as it was a 'great make' and was reasonably priced @ £279. So we bought it. Yesterday the screen just went black. The sound was still there but no picture. I did a little online research and all the suggestion was that the LED backlights had switched off and to check by shining a bright light at the front of the screen to see if the actual picture was still working. It is. It is indeed the LED lighting that has shut down. There are a number of possibilities, but all revolve around a known failure of either the LED inverter or the LED strips. So, here is my question. The TV is 2.5 years old. Has worked flawlessly up to now and whilst I appreciate it is not THAT expensive to some, it is a a lot to me and I am so disaapointed. Surely it should last a lot longer than that? Do I have ANY comeback at all after this time? I just would like to know where I might stand before talking to Tesco. Thanks in advance.

As many as 850,000 Vauxhall Corsas could have a wiring fault that can cause them to catch fire, a newspaper investigation claims. The fault is similar to the one that forced the motor giant to recall hundreds of thousands of Zafiras. Experts told The Sun newspaper that Corsa D and E models built since 2005 are potentially dangerous and can catch fire, with dozens of cases of owners reporting flames coming through the cars’ dashboards. Vauxhall has denied any knowledge of Corsa fires caused by the heating system. https://www.thesun.co.uk/news/2344371/million-vauxhall-corsa-cars-fire-risk-uk/

Hi, I bought a brand new OEM radiator from a BMW dealership to fit myself (I have a long list of reason why I don't allow dealerships to work on my cars). Upon fitting the radiator and filling it with coolant, it leaked. Now then, the dealership refuse to refund or exchange the item unless I get my car to them at expensive, which will be an expense as it can't be driven. They told me if I hadn't fitted the part already, returning it would be no problem - do they really thing I bought it to sit on shelves? There's no way I could have found out it was faulty unless I fitted it. Well I could have poured water into it, but I honestly thought BMW had some sort of quality control to save me this bother! Where do I stand legally? John. ps. They did exactly the same with a fuel pump I bought nearly 2 years ago, the fuel level sender on it didn't work. So in that case I was able to take the car to them - but I wasted an afternoon off work and they damaged the paintwork on my car by simply washing it - which then took THREE further visits to them to rectify.

Hello everyone - I'm looking for some recommendations following a problem with an EE contract and phone. This is the current situation: My partner has a monthly contract with EE. Her phone stopped working so she took it in for repair under warranty. When it came back it was reported to be unrepairable due to water damage, even though it has been nowhere near water. She asked if she could buy a replacement phone to use with the existing monthly contract and was told by the guy in the EE shop that there was no way to do this because EE only sold phones for PAYG purposes not for monthly contracts. She was advised that the only way to solve the problem was to take out a second monthly contract to run concurrently with the first one, and let the first contract run out in due course. The second contract would come with a new phone. She felt pressured into doing this because she needed a working phone that day. My questions: Is it really not possible to buy a replacement phone from EE for a monthly contract? To be clear, she wasn't expecting a freebie and was willing to pay for the new phone. Even if for some reason it isn't possible to buy a replacement phone for a monthly contract, surely she could buy a PAYG phone from them and just transfer the 'monthly' SIM card? Is it usual practice for EE staff to advise customers to take out concurrent contracts? Isn't this mis-selling? Can we cancel the contract under the terms of the cooling off period? Thanks in advance

Hey all Looking for a bit of advice please. I bought a pre-owned Samsung galaxy tab 3 from GAME earlier this month (still have the box, receipt etc). After having no problems with it, the last few days it has started restarting itself randomly - this could happen after a few minutes of use or even after an hour. When it does restart itself, it turns itself off and cant be turned back on for 5mins or so. Anyway, to me it appears faulty and took it back to my local GAME store today but was told that as its an intermittent problem, I need to take it home and then video it when it has a problem again. Is this a usual thing? Is there anything I can do besides sit and wait for it to happen again? Many thanks

Hi CAG, There is a known hardware fault amongst Apple and the Apple community in relation to my Apple MacBook Pro model (Mid 2010) whereby a hardware panic during the dynamic graphics card switching causes the MacBook to crash. I got in touch with Apple Support who advised that my MacBook is now considered as "Vintage" and so replacement parts are no longer manufactured, nor am I able to send it to Apple for repair. This fault has been reported to Apple many times from other owners, but I have never received contact from Apple to recall my laptop or advise me that there is a certain time period to receive a repair until it is deemed "Vintage". I am now left with a faulty laptop that constantly crashes, unfit for purpose and looses my work if I haven't pressed save before the laptop decides to crash. So, the only option for me now is to replace the laptop. During my call with Apple Support I asked if they are able to replace the laptop or even discount a new laptop to offset my faulty one. They advised that I need to visit an Apple Store and raise it with them there. I do not have any stores close to me, so before I decide to make the journey to one, would anyone able to offer advice as to where I stand with a replacement be it at a discount?

Hi Is there a legal requirement for a default notice to have been issued before a claim can be entered against you for a credit card debt? If so can you please refer me to the legislation. Its a long story but it appears that a judgement was issued even though the judge was aware that there was no proof of a default notice having been issued. Thanks

Hi I just bought a second hand car from what I thought was a second hand car dealer on Gumtree called West Cars. I bought the car on 6th Nov. I had only driven it a couple of times and it seemed fine at first but yesterday driving back from work the engine cut out on five separate times when slowing down at various junctions and it took several attempts to restart it. I also noticed a burning smell coming from the back of the car which wasn't there when I test drove it. The car was delivered to me at my home address. The ad said it was a good runner, had a long MOT and only one previous owner, all of which turned out not to be true. I have tried to Google the company but it doesn't seem to exist and having looked closer at the receipt, the car dealer is down as TW Cars. I have also requested a refund by sending a text to the contact number on GT but the guy refuses to give me a refund and more or less told me to F off. I have alerted Gumtree about this, they say they are unable to give me details of the company, but have temporarily removed all ads (approx 25) placed by this company. Does anyone have any advice on how I can get my money back when all I have to go on is a mobile number and two fake company names.

Hi I purchased a second hand car from a Vauxhall Dealer via bank transfer on 13/10/2016. Last week i had the reversing lights intermitantly staying on while driving and then on Thursday the battery exploded! The car was towed to the garage where i have asked for a full refund. They have said they have replaced the battery and cleaned the battery acid up. However when i have asked for a full refund as i have no faith the car will not have any damage from spraying battery acid they have refused but have offered me the next service free!! Can anyone please advised if i should be given a full refund as it is within 28 days of purchasing this vehicle?

Hi all. Am new to the forum and was looking for some advice. Apologies for this being a bit of a long story... I bought a Vauxhall Corsa in March this year and immediately had problems with it. It went back to the dealer with a rattling noise and they did some work on it and replaced a part of the exhaust, a heat shield and one other part. The work was done over a number of visits because nothing was sorting out the noise. In total they had the car for about 15 days (separate one day visits) and the problem wasn’t fixed. They eventually told me it was a normal noise so there was nothing else they could do. I took it to another dealer in the same group who said it wasn’t a normal noise and engaged with Vauxhall to fix it. It needed various new engine parts, a new turbo, more exhaust work and some electrical work. This took about 3 months to do because of delays with parts. I was given an older Corsa to use while it was being fixed. I got the car back about a week ago and after being without it for about 4 or the 7 months we have owned it. I spoke to Vauxhall who said they can’t give compensation but offered a 3 year service plan as a ‘gesture of goodwill’. I think that something more substantial would be fair since I pay about £240 a month on finance which on its own means I have paid almost £1,000 for a car I haven’t had. Any help or suggestions on whether this is a fair offer from them or if I should be taking a different route would be hugely appreciated! Thanks!

Hi, Please give me your opinions on this: Purchased from main dealer an 18 month old car in September 2014 with 7500 miles on the clock and balance of 3 year manufacturers warranty. Noticed by end of 2015 (approx 28000 mile total) that gearbox 'crunches' when changed from 3rd to 4th gear quickly (yes this is a standard manual gearbox). Went to dealer in March 2016 to complain about gearbox (and other warranty faults), they drove car and agreed with me about gearbox. Manufacturer agreed to replace gearbox and new gearbox arrived at end of April. I couldn't leave car with the dealer at this time as I was on standby to work abroad for a number of weeks. Finally got gearbox replaced at beginning of June. New gearbox is much worse, not only does it crunch in 4th but it also whines (like an old mini) in 2nd. Car returned at begging of July to look at again, dealer agrees it is not correct but "doesn't know what manufacturer will say as it's out of warranty". Told them "don't care fault occurred in warranty period an has not been resolved - actually made worse". Manufacturer eventually agrees to send an engineer from the factory to look at my car who came last week. Manufacturer has agreed that the new gearbox is faulty but they will only supply a replacement 'box if I don't complain about it crunching in 4th as this is a "characteristic of the car". This is not entirely true as I have driven one of the loan cars with same gearbox and it does not crunch however the other loan car did, however there is a lot on the internet about failing gearboxes, crunching, stiff changes etc etc. The gearbox obviously has an inherent design flaw. The car was purchased with a personal loan with the car as security (dealer finance) although at the time I was told it was HP. I am thinking of pushing back on the dealer and loan company - under sale of good act, repair or replace vehicle - inherently faulty. Comments or opinions please? Thanks

Hi all, Bought a hotpoint tumble dryer from John Lewis back in December 2012. So far I have had no problems. In december 2015 I received a letter (attached ) stating that the model I have TCFG87C6P, is faulty, a fire hazard and needs modification to make it safe to use. Now I have used the machine many times and gone out leaving it on, only now to find out that it could potentially have burnt the house down. Luckily this has not happened. I am aware the product is out of warranty but am I within my rights to request a new tumble dryer from John Lewis, considering that the one they sold me in the first place was never fit for use of more to the point safe to use. Any help much appreciated. Kind Regards BB John lewis tumble dryer indesit_Redacted.pdf

Hi all, I'm new here but I'd firstly like to thank those who put the time in to advise others I feel like I'm being taken for a fool by a company after numerous faults to electronic goods I purchased online, I'm based in NI and the retailer is in England. I spent £1200 on goods from the company, only for 2 of the parts to need sent back to manufacturer for repairs within the first 6 months of having them. One of the parts has now been returned 3 times to the retailer, giving a total 4 returns within a 12 month period. The retailer is refusing to replace one of the parts which has been sent back 3 times, I don't feel I should have to settle for repaired goods especially within the first 6 months given that they were purchased brand new. I was given an excuse that because I paid them off on credit I am treated differently. Everything has been paid in full already, so I'm in debt to no-one. Their customer services director ignored my e-mails for 6 weeks despite phone calls and promises of a reply. So far she has offered me 3 months extension on my warranty for these parts which I don't think is acceptable at all given the inconvenience I've went through. At the moment they still have one of the parts and I've been using a loan unit for the past 2 months or more. Could someone advise what I should be entitled to? I don't want to get my information mixed up from what I've read on google. Thanks!

Hi, I am seeking advice on here about a faulty laptop that Littlewoods do not want to know about. I sent an email to Nick Mcbrien. "Hello, I am contacting you today as I have failed to resolve an issue with a laptop I purchased on 05/06/2016. The laptop I purchased was opened by me three weeks ago and was setup according to the manufacture instructions and I am not happy with it as it kept crashing and running very slow and now keeps rebooting and will no longer start up, keeps on loading and then rebooting. I have looked and tried solutions online but nothing has solved the problem. I contacted Littlewoods customer services and explained the problem and that I wished to return the product for a refund and I am very unhappy with my purchase, the customer service advisor told me that I would get a call back in a few days to arrange a return and they asked me to call them back on 02030140095 if I didn't get a call back. I waited 5 days and decided to call the number provided and realized that the number the advisor gave me was Lenovo customer services, I hung up as I was annoyed that the advisor had tried to fob me off to the manufacturer, even though they said that Littlewoods would arrange a return for a refund. I then called up Littlewoods explaining what had happened the new advisor kept saying to me that they would send an engineer out to look at it, even though I explained I wanted a refund and was promised one, then the advisor gave me the same phone number again telling me to call Lenovo as they would deal with any issues. I called the 02030140095 number and spoke to a call center advisor, who said my point of sale contract is with Littlewoods as it is less than 12 months old and they said I would need to contact Littlewoods with any queries. I have decided to contact someone higher up than the scripted customer service advisors that were no help whatsoever and gave me the run around. I have never been this extremely frustrated in returning something that is not fit for purpose for a refund. All I would like to do is for somebody to arrange for the laptop to be returned for a refund. The laptop has been used twice and comes with everything complete like when I received it but is faulty." I was contacted shortly after the email by Shop Direct Group Executives Complaints Team and they said they would look into my case but it has been 2 weeks now and I sent them an email in the meantime saying that this is a joke now and I have a laptop sitting at home that does not work at all and nobody has replied. Is there anything I can do to take this further? Many thanks.