I have had enough, this has been going on for nearly 3 months now. The faulty laptop has been sitting in its box a week after it was purchased due to being faulty that was in June and now it's September, Littlewoods ignore my emails and even the Complaints executive has been ignoring my emails since they said they would look into to it. Look into what? Just collect the laptop refund the balance and close my account. Now I have set a case on Resolver to communicate with Littlewoods and funny enough they reply to me quickly and they say to me that I need to contact them via the email registered on my account, so I do and get no reply so I explained that on Resolver and they replied back "We will get round to you when we can" What a joke and I am nowhere further. Disgusting service from Littlewoods and they have conned me and now will not take responsibility by collecting the faulty laptop and refunding me. What am I supposed to do now, I want to take things further and I will not let them get away with this.

Thanks for that, will try him as Nick Mcbrien has failed to help.

Customer services do not want to know and the executives are not replying to my emails. What a sham company, looking at their feedback online is disgusting and they shouldn't be trading. I want to take this further but need advice.

Hiya, thanks for your reply. The problem is Littlewoods head office have not replied to any of my emails and it is over two weeks now. The only reply I received was from Executive Complaints department saying they will look into to it. Surely it does not take over two weeks for them to arrange for the faulty laptop to be returned? I have questioned this and received no reply from them. Never been so disgusted by the level of customer service Shop Direct/Littlewoods have provided. I am stuck with a laptop that does not work whatsoever and nobody to return it to. What is the next step? Consumer ombudsman?

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Hi, I am seeking advice on here about a faulty laptop that Littlewoods do not want to know about. I sent an email to Nick Mcbrien. "Hello, I am contacting you today as I have failed to resolve an issue with a laptop I purchased on 05/06/2016. The laptop I purchased was opened by me three weeks ago and was setup according to the manufacture instructions and I am not happy with it as it kept crashing and running very slow and now keeps rebooting and will no longer start up, keeps on loading and then rebooting. I have looked and tried solutions online but nothing has solved the problem. I contacted Littlewoods customer services and explained the problem and that I wished to return the product for a refund and I am very unhappy with my purchase, the customer service advisor told me that I would get a call back in a few days to arrange a return and they asked me to call them back on 02030140095 if I didn't get a call back. I waited 5 days and decided to call the number provided and realized that the number the advisor gave me was Lenovo customer services, I hung up as I was annoyed that the advisor had tried to fob me off to the manufacturer, even though they said that Littlewoods would arrange a return for a refund. I then called up Littlewoods explaining what had happened the new advisor kept saying to me that they would send an engineer out to look at it, even though I explained I wanted a refund and was promised one, then the advisor gave me the same phone number again telling me to call Lenovo as they would deal with any issues. I called the 02030140095 number and spoke to a call center advisor, who said my point of sale contract is with Littlewoods as it is less than 12 months old and they said I would need to contact Littlewoods with any queries. I have decided to contact someone higher up than the scripted customer service advisors that were no help whatsoever and gave me the run around. I have never been this extremely frustrated in returning something that is not fit for purpose for a refund. All I would like to do is for somebody to arrange for the laptop to be returned for a refund. The laptop has been used twice and comes with everything complete like when I received it but is faulty." I was contacted shortly after the email by Shop Direct Group Executives Complaints Team and they said they would look into my case but it has been 2 weeks now and I sent them an email in the meantime saying that this is a joke now and I have a laptop sitting at home that does not work at all and nobody has replied. Is there anything I can do to take this further? Many thanks.