Sorry its long just want to include all the details. On the 17th March I bought a 1.6 16v petrol Citroen Xsara Picasso 77k on clock from Trade Cars of Cleckheaton http://www.tradecarscleckheaton.co.uk/ for £1200 paying £700 cash and £500 on a debit card. On viewing the car when I first started it the car gave off quite a bit of smoke for about the first 30 seconds which cleared, the garage staff said, "it will be just condensation as its been standing for while". I test drove it and it drove ok apart from a front anti-roll bar needing replacing which I agreed to do so I bought it for £90 off the price. I didn't notice it giving smoke on first starting for first couple of days then when I did I monitored it for a few days and it was smoking quite heavily for about the first 30 seconds which then clears, and there was oil on the drive. I have monitored the oil level and it hasn't gone down. The oil leak was Power steering fluid coming from the steering rack. From Googleing the symptoms of the smoking I diagnosed it to be the valve stem oil seals, which when I got round to taking it to my mates garage he agreed and confirmed, he estimated about £650 to do the oil seals on that engine model, we didn't even discuss the steering fluid leak. He suggested trying some Oil Leak Stop fluid stating "it tends to either work or it doesn't with no inbetween" the can said it can take 200 miles to have its full effect. It was Thursday 30th March when I got round to contacting the garage after giving the fluid a chance (it didn't work). They insisted I contact Warranty wise and try and claim on the warranty, I told them they would not pay out but they still insisted so I submitted a repair request that was declined by Warranty Wise, the garage said they would now take it up with them and should get it through. This toing and froing took until Monday 3rd April when Warranty Wise offered me a goodwill gesture of £150 as they say the repair is not covered on the warranty I have been given by Trade Cars. At this point I emailed Trade Cars last night at 10pm stating I want to return the car in the morning for a refund due to it being of unsatisfactory quality and quoted the Consumer Rights Act 2015. I received an almost instant reply at the top in block capitals it said WITHOUT PREDUDICE, then : Dear Mr Leonard Thank you for your email. I will forward this to our legal advisor who will be in contact with you shortly. In the mean time we can not accept the return of your vehicle and suggest you await this response first of all. I telephoned them today asking when I can bring it back and the woman I have been speaking to said "we can't just take it back there's a process we have to go through our legal advisor should contact you shortly. One thing I am a little concerned about now is that when buying the car I was signing all sorts of stuff and counting money with a woman when a man came in and gave her a sheet which she asked me to sign and gave me a copy which I did not paying it much attention at the time it was a pre-delivery inspection sheet. Now the sh**s hitting the proverbial fan I have looked at it and most of the car is marked x for unsatisfactory, so much so it wouldn't get far at all if these items all had problems. I am beginning to get really annoyed about it and am thinking of taking it down there tomorrow and blocking the entrance to their lot with it until I get some satisfaction. Any advice appreciated thanks

Hi, I purchased a Peugeot 207 from a reputable dealer (or so I thought) for just under £3000 just over six weeks ago. This car is on finance. The car broke down, the clutch has gone completely, just after six weeks and I have driven less than 200 miles in the car. The dealer are blaming me for the fault and are refusing to put this right. I have quoted the consumer law 2015 at them stating that they have to prove the car didn't have the fault when I purchased it. They are still refusing to deal with the situation and that I have to pay for repair. Now I am desperate to get the car back on the road as I use it to commute and to pick up my kids from my estranged spouse. Should I pay for repair and try to claim it back? Should I just cancel the finance? Any advice on this welcome. Thanks Oh and to name and shame the dealer this is "Crescent Cars" in Baldock Hertfordshire.

Hi All, I purchased a Galaxy S7 at the end January 2018 from Cash Converts for 250. It has been in a case since buying it with screen protector. Last night the screen has got a line through it . I looked at receipt and spoke with Cash Converters and they only offer 6 months warrant - No help at all. I am aware there should be a less expectation regarding the quality of second hand items and the fact warranty is optional. I am more interested in my rights under the CRA. A 250 pound phone should last longer in my eyes than 8 months! I have no experience with civil law. I just wanted to get a feel from people on here whether it is worth the effort pursuing this? With the fact it is a second hand phone. Thanks

Hello, This is an addition to another thread I had on a £5500 Barclaycard credit card which was transferred to debt collection agency, which I ignored, and have not corresponded with at all. I responded saying that they had given up but I suppose they haven't. The debt gets transferred to Robinson Way, why I don;t know, but then I carried on not responding to letters or calls. Then I get a letter which I open and it says that they will send it to a solicitor (howard cohen) who will take legal action.... Can this solicitor take successful legal action? I don't know why they would not have done this in the first place and gone so far to get me to pay them. Is this solicitor in any more power to get me to pay than the DCA?... Thanks

2 weeks ago today I purchased from a dealer a Vauxhall zafira 2003 MOTd till March I was told it had only just undergone a service and was fine for driving In urgent need, I paid £675 and they delivered it when it was ready, Being a dealer I trusted them totally, they had nothing but good feedback Bare in mind also I am a new driver and unsure what to look for in cars ie faults and things, but she test drove perfectly. A few days later going down hill, with 4 children in the car My brakes failed, managed to get to a garage safely and quickly and paid for them to be sorted, considering the trader had claimed a new brake cylinder had been put it in, I was annoyed. Then a engine management light popped up, I mailed trader and she said Lamba sensors are damp, it will be fine, the car had little to no power and was struggling on hills in 2nd, and I could drive it with the handbrake on, also when handbrake was off you could flick it and it would say it was on!! so I asked my brother who builds bikes to have a look He found a split Tyre, battery tray was broken, one of the pipes that should blow hot air into the car was loose, Underpowered was because it was running at half power and the light coming on was the catalytic converter, The battery tray alone is apparently a instant MOT failure. I called the trader and she booked it into the garage to be looked at, garage spotted everything my brother had and rebooked for it to come back in, I went back a few days later and the garage did what only the trader told them to do. despite the garage saying the cat needed replacing the trader wanted it sprayed and apparently that would fix it. 6 hours later (yesterday) I was on my way home tired, and cold and wet and hungry ( 6 hours in the pouring rain in middle of no where is no fun!) This morning, engine management light came back on and this evening the clutch failed on the middle of a roundabout!! I managed to get it to the side of the road and called green flag who towed me home Now I spoke to the trader yet again and shes saying its driver error that broke the clutch, I made up about the hand brake and that there was nothing wrong with it and that she will look into getting the clutch repaired cheap as poss but If I sold it off as said I will, then I am going to be out of pocket because of how much the clutch is going to cost! I have asked her to refund me as she has sold me a car that wasn't fit for the road but she said I am wrong, there is nothing wrong with the car and I can go to trading standards but she will be in the right and I don't have a leg to stand on! Do I have any rights here or have I screwed up?

I Bought a second hand Audi a couple of months back, part exchanging my old car. We are not talking a brand new car here but then there's not much change from15k either. From my first dealings with the garage they always seemed friendly and helpful but communication was always a challenge in that I constantly got different information depending on who I spoke to. Messages were not passed on and emails not answered. Having finally collected the car and after a few communication issues, more problems began to arise. Within a few days the new smelling car started to have a foul odour and it was then that I noticed air fresheners hidden behind the seats, four of them. I stopped to get fuel only to find the fuel cap wouldn't open without being prised open. This fuel cap was covered under the warranty and after complaining they offered to clean the car if I took it back but as it's an hours drive away I declined this offer to remedy this myself. I had also been promised a second key (when it was located) and the service book to be sent on recorded delivery as it was 'away being stamped'. The car was purchased in January and it's now the end of March and I still have nothing even though I have phoned and emailed twice within the last week. They have not responded to my emails at all and as far as I am concerned I was sold a car with a Full service history and actually have a car with zero service history – which if true could be worth considerably less money. I did finally get sent the V5 document but unfortunately this was first sent to the wrong address as they didn't manage to type that in correct so this document is possibly void? Since then I have had another Audi's V5 document sent to this address with another persons name. I'm sure this is just another error from them and is clearly some kind of data breach? I have sent emails informing them of this but once again I have been ignored. I could phone them but as they just fob me off I'd rather keep my communications in writing even if I am being ignored. I really don't know what to do next and have no idea how I stand from a legal point of view? It can't be right that I can spend this amount of money and get treated so badly and although they create the illusion of a professional company I think it's fair to say they are complete cowboys. It's not great that I have been sent another persons log-book either, not sure what to do about that? Apologies from me for the lengthy message but any help or advice would be greatly appreciated! Thanks in advance.

Had a letter hand delivered from rossendales regarding a unpaid debt for £400ish that says i have 24hrs to pay outstanding amount or they can seize goods and also force entry?

Visited my mum tonight like I do every week, she is 80 and suffering from the onset of dementia. Last week she had mentioned she loved the movie Dirty Dancing and would like to get the music from it so she could play it at home. When I walked in she was all excited saying she had bought the music from a 2nd hand record shop. The first problem was she had bought a 2nd hand copy on cassette and does not have a cassette player. She then tells me she has to return to the shop on Monday to pay the rest of the money for it as she did not have enough on her when she was in the shop. I had a look at the cassette and the price on it was £3.99 reduced from £4.99. My mum said she had paid £20 towards the cassette and the guy in the shop had taken her name and address and also asked for her phone number but she could not remember it and told her to bring in the remaining £19.99 on Monday. Now I know people will say how would anyone think the price of the cassette would be £39.99 but my mum does not have a clue what sort of price these sort of things sell for. I was going to go into the shop tomorrow but it's closed, so I'm trying to get some time of work to go in with her on Monday. Not sure about the best way to deal with this.

Came home today to a letter shoved under the front door of the flat (I live in a house converted into self contained flats) from Equita. White window envelope saying "urgent - for immediate attention notice of attendance" "private and confidential" and "by hand" with two boxes "left by" and "on" left blank. Inside was a letter with correct name and address headed "delivered by hand" with client debt and court fee then a total outstanding scribbled in hand (which is £310 higher than the client debt). The letter is undated and is an enforcement notice saying they called today to execute a Liability Order issued by their client (the debt is for Council Tax, the client is the local council) and saying they are authorised by the Court to remove goods/vehicle to satisfy the outstanding balance of ... the figure has been left blank. The letter asks for contact "immediately by return" or they will re-attend. It's signed off by an enforcement agent and gives a mobile number. The letter itself is not signed by hand. What options do i have? The debt is due, I've had financial issues, I can't afford to pay the debt in one lump sum, I don't have goods to cover the debt, I don't own a car, I can't ask for a loan or help and I don't get paid for two weeks. Even then, my wage won't cover the whole debt. Any help appreciated.

Hi All I bought a 2nd hand Nissan X trail on 13th January from a local dealership. On 6th February I reported to the dealer that the car was making a loud noise from under the bonnet and that the engine management light had come on. We agreed to send it to my local Nissan dealership for them to run a diagnostic check. They diagnosed the fault code as an EGR fault and said that the noise could be coming from a worn turbo. They advised replacing the turbo and intercooler. After speaking with the dealership I bought the car from, I returned the car to them to investigate and they diagnosed a worn turbo which they took over 2 weeks to replace. They acknowledged the EGR fault, but did nothing to rectify it as the engine management light had gone out. Upon receiving the car following the new turbo, the noise was still there. I reported this again only to be told its to be expected with a car of this age and mileage. Over the past 3 weeks the noise has gotten worse and the engine management light has come on again. I have had 2 garages look at the car for me in the last few days and both say that the gear box is shot and that the EGR fault is still there and the EGR valve needs replacing. I have written to the dealership rejecting the car under the Consumer Rights Act 2015, but after speaking to them this afternoon I fear that they are just going to ignore me and try to fob me off. He is all ready talking about trying again to fix it. Do I have to accept this? or is there anything I can do to force the refund?

Hi All, On 4-Aug-2017 I test drove VW EOS 2.0 FSI(2006) convertible which has done 67500 from a car dealer in Birmingham. Paid the deposit of 300£ to confirm the same day. Asked him to fix minor things like Covering cigarette holes from seats at a couple of location, changing wheel caps, under bonnet insulation and full valet. Dealer verbally agreed to get this fixed and said he will get the 12 months MOT done as advertised on Autotrader within a couple of days and asked me to transfer remaining amount 3450£ asap. On 5-Aug-2017 I transferred the remaining amount 3450£ (Total = 3750£) on 11-Aug-2017 I got the car from the dealer with the receipt (Offical date of owning the car) saying he couldn't get hold of valet guys so will get it done when I visit him next time. he didn't do anything except MOT (10-Aug-2017). As I was eager to drive the convertible, I accepted foolishly. While driving back home to Coventry, I realised the left wing mirror is loose and cannot be operated properly via driver side button. Called dealer on 12-Aug-2017 and mentioned about the issue. Dealer said he will look into it and asked me to bring the car the following week. Having doubts over the car, I properly checked the car only to find big single line crack on the windshield at the bottom edge. This was covered by wiper blades. Wiper washer pressure was too low. Blamed myself for not looking carefully before buying. Also found out the roof was leaking. Texted the dealer about this issues on 14-Aug-2017. Took the car to the dealer on 16-Aug-2017 (As he was only available on that day) and asked him to fix the issues. 23-Aug-2017 the dealer gave the car back saying he fixed some issues like Wiper washer pressure, insulator, valet (half), roof leak (still persists), attempt to fix seat holes. But did not repair wing mirror or windshield. As I thought I didn't hold any right to reject on wear and tear parts accepted 125£ cheque towards fixing the wing mirror and windshield myself as travelling back and forth and leaving the car for weeks time was tiring. My doubts regarding the condition of the car grew as no reputed dealer would do this took the car to local VW specialist garage for inspection on 25-Aug-2017. Got the report that CV Gators split and Console (wishbone) bushes separated (replacement cost 360£) and they mentioned that MOT shouldn't have passed as bushes don't get separated within 100 miles drive. Mentioned the same to the dealer who replied back saying MOT had passed and it might have broken any time afterwards and I am expecting a brand new car performance from a 11-year-old car and should accept this as wear and tears. But at the end said he will have a look if I get the car to his shop. Next day driver side door card came off. Looked like it was glued before. Booked a 15 point safety check from Halfords on 3-Sept-2017 as it was free. They reported CV Gaitor starting to split, front coil spring broken and rear disc badly corded and worn close to legal limits. Had enough and sent a rejecting letter to the dealer along with the reports on 4-Sep-2017 asked him to fully refund as I was within 30 days and as per consumer rights act, the car is faulty. Today 6-Sep-2017 got a call from the dealer saying he will fix CV gaitor, Console bushes and spring but won't repair anything else and there is no way he is going to take the car back. Asked me why Halford reports didn't pick up Console bushes problem and local garage report did not pick coil spring issues. I shot him back saying I am ready to get a full AA inspection done as he is AA approved dealer. Also, he mildly threatened saying he pays solicitor 1000s of pounds every month for this business and more than welcome to take the matter to court. I have had this car for less than 20 days now and it been driven for 250 miles of which 120 miles just going back and forth to car dealers place in Birmingham. Should I accept the fixes offered by the dealer and move on or should I take him to the court and get a full refund? Your thoughts are much appreciated. Regards, Mike

Hi All, A friend of mine is having a problem that I'm helping with. He purchased a secondhand Mercedes sports car for £26,000 from what he considered a reputable car dealer (not main dealer)it was delivered Thursday 13th July 2017. They are FCA regulated (Ref No 658267 ) and a representative of (MBI) Limited (Ref No 312143) He paid £10,000 deposit cash and the rest on finance with Close, the first day he noticed problems which were reported the second day, he thought there were gearbox problems and noticed the active intelligent lights were not working. He was asked not to drive the car and either get it brought back or taken to a local garage to see the problem, he managed to get it into a Mercedes specialist on the next day - there was a 9 page faults list including electronics, possible not Mercedes front lights and engine misfiring on some cylinders. He did not drive the car as advised and called dealer supplied the report and asked for a refund, the dealer said he would consider it, I helped him draft a letter Monday 17th saying under the consumer right act - right to return, he would like the car picked up, and a full refund based on the independent report and his right to return a faulty car. I listed the main faults, I also noted the cost he had incurred in taking the car to garage getting home then having to pick it up again, he also had to pay for engine oil and other expenses. I sent this to the finance company as well asking for acknowledgment, they haven't as of yet. So far the dealer has refused a refund and said they won't accept responsibly until they have an independent report done, I pointed out that they have had that for 3 days. it's nearly a week and they have the car, the report, his money and he doesn't have any transport. Thoughts?

Ok, posting this on behalf of my soon to be sister-in-law. I've tried to get what I thought were all the pertinent facts but I'm sure there are things missing. Anyway, getting to the issue. On 28th April 2017 she purchased a 64 plate Renault Clio from a garage. When test driving the car it had flagged up it had a puncture via the pressure monitor, but the garage advised they would get this sorted. On picking up the car the issue had indeed been sorted so she drove away happy. 1 week later she took the car back to the garage for the first time due to a scraping noise when using the brakes. This issue was resolved by the garage and has not occurred since. 2 weeks after that the car once again came up that it had a puncture on the built-in pressure monitor. She took it to a tyre place to be checked but they advised all 4 tyres were fine and had no punctures. The car was taken back to the garage it was purchased from and then returned with the fault said to be resolved. Just yesterday however the same puncture notification has come back again, and so the car has gone back into the garage again. They've advised they'll check all the tyres and sensors to identify the problem and if needed replace the tyres. Obviously however she and my brother are losing faith in the car as it's now been back to the garage 3 times, twice for the same problem. The potential problem is that they're now outside of the 30 day rejection period. The car was paid for via trading in an old car, for which she was given £1,300, plus another £500 cash, and the rest is via finance. I believe this is Hire Purchase finance but I've not seen the agreement and I'm not sure who it's with. It's a type of financing where she'll own the car at the end without a balloon payment being required as you'd get with PCP. Basically I'm wanting to know what options she realistically will have on getting the car back if the issue happens again. Despite being outside of the 30 day window does she have any rights of rejection and to get a refund? If her traded in car has been sold would she be entitled to the £,1300 they paid her in cash instead plus her original £500 back? If they haven't sold the car and can return her old one, but she's offered less on trade in from another garage will this one need to refund her that difference?

I purchased a car on the 08/04/17 from Jason Atterbury Cars in Leicester. It came with a clean MOT on checking out previous MOTs online I discovered some discrepancies. I took the car for a pre MOT check at my local testing station on the 29/04/17 they found that the car should of failed its MOT on 2 issues and also have 8 advisories on it. The car was MOTd by ther dealer on the 21/03/17 where it failed on exhaust gasses leaking and an advisory for the front shocker having a misting of oil. on the retest done on the 27/04/17 it passed as the exhaust had been welded and on asking about the shocker leaking the dealer said the mot tester wiped the oil off and it retested ok. All the advisories that it should have on it should of been on it since 2013 according to the MOT history check. I have reported it to VOSA and the AA as the dealer is part of AA cars. I called the dealer immediately on picking the car up and he said all he can do is have the car back and take it back to the MOT tester to let him have a look at it. I refused point blank as I can hardly trust the MOT tester that passed it in the first place to look at it again. I told the dealer he can have the car if I get a full refund(he rufused obviously) I'm unsure of what other action I can take.

Hi All, I purchased a 14 plate fiesta from Evans Halshaw in March. Not being an expert I test drove the car (usual drive around the block), enjoyed it and paid for the car. A week later I was looking at some of the functionality but could not find the advertised stop start function. After discussing with the dealer and getting a copy of the advert emailed over it became apparent that this was an advert error. I have emailed probably 10 times in the past 4 weeks and just keep getting "well be in touch as a matter of urgency" from them but with no real discussuon about the problem or a suitable resolution. Legally, the item sold was not as advertised, and me never having used stop start and not being the expert I feel a short test drive isn't adequate time to get to grips with the minutiae of the vehicle. What do I do next? I still want the car but feel it's value has dropped to me as well as losing out on fuel economy due to this function being absent. Thanks in advance Lee

Hi all, I bought a car from a private seller last week, I found it on gumtree and called the guy advertising it. I asked him about the state of the car and he promised it was in good condition (also have a text from him saying he wouldn't sell a car if there was anything wrong with it). He said he was selling it for his neighbour. I had checked the MOT history online and it had failed on the 16th May, but passed again on the 20th. After speaking a lot with him, as the car was a 2 hour drive away, my parents decided to go and look at it. I couldn't go due to having to go back to Devon where I live to get physio following a no fault accident where my car was written off. When my parents got there the car seemed fine, my dad test drove it, checked the engine and all seemed ok. After paying for the car (it was the guy who advertised it and the owners husband there) they started on the journey home. By the time they got back the power steering on the car they bought (VW Polo 2005) had pretty much failed. It was extremely heavy and wasn't like it was upon inspection. We have had the car tested and as on the failed MOT from the 16th May - the same problem of a leak from the steering rack was still there plus a long list of other things! The steering rack had been covered up with a bit of rubber, and the mechanic said that the rate it was leaking the sellers would have had to top up the steering fluid just before my dad test drove it. Luckily my mum kept the V5C form so we have the previous owners address, and I have the sellers email. We have written them a letter asking for a refund under the Sales of Good Act. They have since text asking proof (which we have) and that they want our address, but I have asked consumer rights people on the phone and they said it is fine to deal with it through email - is this right? We have given them 14 days since the letter to resolve this and give us a refund. I've also found that under the Road Traffic Act 1988 section 72 it is a criminal offence to sell a car that is unroadworthy - and actually points out steering as a main point. Does anyone know if this would apply to a private sale? As it doesn't specify in the legislation. Any other advice would be great. Thanks in advance.

Hi All just a general enquiry I was recently travelling back home, when I spoted someone holding what I think was a Hand held speed camera and can only guess it was a video type. The guy holding it was not the police but had some writing on the back of his hi viz Yellow background black writing Has anyone seen these before ? and as it was not a police officer, is it likely that a fine with come through the post at some point if they were speeding?

Hello, this has been an on going thing since 2015 ! it's a long and boring story but i hope someone can give me some advice. i'll try to start at the beginning and explain the situation as best I can. At the end of 2015 I was selling a car that i personally owned, it was a cheap skoda that I sold for ~£500, this was around november/december (sorry I dont remember the exact date) the buyer requested that he keep the full V5 as he was driving the car out of the country to his home country that same day (Czech i assume) his english was really poor and it was difficult, but we agreed the price and made the deal, I wrote a receipt for both him and me, it was very basic just saying something like, this is a receipt for the vehicle XX that was paid in full by mr. X on X date for whatever amount, it was a cheap car and i wasn't too bothered but since he had the full V5 i wanted something, we both signed both copies. however he only wrote "wezdara" and made a squiggle (looked like a 5 year old's first attempt at a signature - but what can you do, can hardly accuse someone of not knowing how to sign their own name. Something else that I want to note, the V5 state clearly that is it not proof of ownership so I wasn't too worried about handing it over. A few weeks later I get a dart charge notice, now sorry for the hazy details, this was all over a year ago so i dont really know any details, but the letter first requested a dart charge (plus some sort of late fee) iirc it was around £50 or so the first time they asked (very unfair on a £2.5 toll i think) I called them instantly and explained the situation, they seemed very understanding and said no problem, we'll sort it out you dont have to worry. that's the end of it i though another month or so later i get another letter requesting the money again, i call them again now they weren't as friendly, i explained all that had happened, and said i have a receipt also. They asked me to send my evidence along with an explanation to them, which I did. Another few weeks later they send me another letter saying they dont' accept my evidence and I am still liable to pay. Honestly I know I should have sorted this out sooner but i feel really strongly that it's not my fault and that I shouldn't have to pay this, so i just started to ignore them, coupled with the fact this was a very stressful time for me AND i didn't have much spare time (was selling car to start a business) which I have been running since then. after that i didn't really hear much for a long time, then a few weeks ago I started getting letter's from Equita, the first said i can just pay in full their latest amount (something ridiculous ~£200) and they won't add on their own charges, I ignored this, now today I have received a hand posted letter. This letter that i received today is requesting a payment of £425 (115.50 debt, 75£ compliance fee 325£ enforcement fee.) It states an Enforcement Agent has attended my property today with the intention of removing goods "for unpaid liability warrant" Now, I know it's not necessary for the post but I feel it shows who I am, i've got perfect credit and never had so much as a speeding ticket, or anything to do with court, im still fairly young and never had any experience with a situation like this, it is quite distressing and i dont know exactly what to do. I have also spoken with citizen's advice, who were quite helpful but didn't really tell me much that i didn't know (go to court and fight it, or pay up - basically) From my understanding because it hasn't gone to court yet their "enforcement agents" don't have any special powers at all, and the only way they could get a thing off me at this point is if i willingly give it to them ? One more thing, personally I would be fine coming face to face and negotiating with one of their agents if they did ever come to my house, but I also live with an elderly relative who i fear would allow them in, and let them take/do whatever they wanted if he were to answer the door. Whatever advice people have would be appreciated. Also I really don't feel like this situation is fair at all, if I had done something or owed money i'd be happy to work out something, but i feel like companies who practice these underhand and dirty tactics to get people's money really need to be removed/restructured especially when they're providing public services like roads/maintenance. Regards, Matthew

A mate in a company liveried van was attempting to deliver a parcel to an address, where a bailiff was hammering the door, the bailiff wanted to take the parcel, courier refused as he said bailiff was not adressee, bailiff asked couriers name, he refused, told courier would be done for obstruction and wrote down van registration number, what are the chances of plod following this up The bailiff frightened the excrement out of him he ran back to the van put the parcel in and drove off after leaving a calling card? I told him no chance parcel technically is not owned by occupier until signed for.

bought a second hand car from a person who actually sells cars and advertises them on the side of his house car got mot ok however when driving the car home saw that the mileage was not showing when i went to see it they said it was 100,000 anyway checked mot and last mot was 156000 got a m8 to check the mileage with a torch and it read 175000 what would you do????

Hi there I am a Support Worker employed by a city council. I support someone with a very mild learning difficulty, but they are totally independent. They are able to cook, clean, self-travel, etc. by themselves, and our team is present 24 hours a day to ensure the service user does not make unsafe decisions about relationships, or get in trouble with the police for anti-social behaviour. They live in reasonably small, modern 2 bedroom flat on the 4th floor. The single bedroom is designated as the staff sleepover room. The flat is owned by a housing association, which the city council then rents. Therefore, the service user is not directly the tenant. We do not have guardianship of the service user. My question: The service user is a smoker of around 110 to 20 cigarettes/day. They choose to smoke inside their bedroom - sometimes with an open window but often fully closed up, particularly at this time of the year. If they are smoking in their bedroom, the smoke can be smelled by staff in the sleepover room - even with an open window. We have been told we have the right to leave their flat for 1 hour if the service user starts smoking. Upon re-entering after 1 hour, the smell of smoke is still noticeable. I understand 2nd hand/passive smoking is dangerous as its unfiltered, can linger in the air for many hours and the dangerous stuff is invisible. As I am working 12+ hour shifts each day in this environment, what rights do I have as a non-smoker? Should I join a union? Many thanks

Hi there people, I have bought on a part exchange a second hand car... All good to go...only that while driving home car stopped 2 times. I have stopped at the first petrol station and filled up a £25.00 as these guys would only leave you on red just enough to make it to the first station available. Anyway, to cut the story short I have called the guy ( trade ) saying that as the car has problems I will return it and would want my car back.... Finally done and dusted but when asked about the petrol money he said that he would not give me any money.... why??? The care supposed to be in good order as that is why I did go ahead in buying it. That should be something to be done in returning my money back. I know it is only £25,00 but it is a lot for me and they are mine.... Anything I could do in reclaiming them??? Thanks, dd

Hi I just bought a second hand car from what I thought was a second hand car dealer on Gumtree called West Cars. I bought the car on 6th Nov. I had only driven it a couple of times and it seemed fine at first but yesterday driving back from work the engine cut out on five separate times when slowing down at various junctions and it took several attempts to restart it. I also noticed a burning smell coming from the back of the car which wasn't there when I test drove it. The car was delivered to me at my home address. The ad said it was a good runner, had a long MOT and only one previous owner, all of which turned out not to be true. I have tried to Google the company but it doesn't seem to exist and having looked closer at the receipt, the car dealer is down as TW Cars. I have also requested a refund by sending a text to the contact number on GT but the guy refuses to give me a refund and more or less told me to F off. I have alerted Gumtree about this, they say they are unable to give me details of the company, but have temporarily removed all ads (approx 25) placed by this company. Does anyone have any advice on how I can get my money back when all I have to go on is a mobile number and two fake company names.

Hi New to the forum, please be patient with me. I bought a 2nd hand car for £1000 on Thursday. Car was described as in 'excellent rare condition, with full 12 months MOT, no advisories, good clutch and brakes' Given my ultimate priority is the safety of my children, I took it literally straight into a garage the next day for a full service. Turns out the car is leaking brake fluid and had a worn suspension rod. Naively, I agreed to the repairs, and walked away with a final bill of over £550 for the pleasure. I have spoken to the dealer and explained the situation, and asked him under the circumstances of which he sold me the vehicle, I would like him to reduce the cost to meet me half way and pay towards the repairs. (I asked him for a reduction of £175 which is half, i accepted the cost of the service was down to me) He laughed at me, saying the garage who instigated the repairs have ripped me off, and i have no claim with him. Anyone know where I stand ? I feel quite intimidated, as he 'invited me' to involve trading standards as he was so confident I have no claim to make. Think he saw a young mum with 2 kids and realised I no absolute jack about cars.

Hello, probably been asked 100s of times but what are the chances i can get the garage I bought the car from to replace a clutch kit in the following circumstances: Bought a Nissan almera £1495 from a garage 3/8/16. Car started over revving when accelerating in 3rd gear... 6/8/16. 3 days after purchase. Problem quickly worsened and had been over revving in 3rd to 5th constantly. Car has been checked today 22/8/16 , less than 3 weeks since bought, done less than 300 miles and needs a new clutch kit £305. The front brake is also stuck on and i'm waiting to hear how much to fix. To say the least it's extremely likely the clutch was already worn before purchase so the fault was pre existing but trade centre are not interested. When asked before purchase whether the car had had a recent service I was given a vague answer 'hmm I think so'. There are supposedly no MOT advisories and the car appeared fine so I went through with the purchase which I am now beginning to regret. I know the repair garage isn't making things up as I know them and dealt with them for a long time. Does anyone know how likely if I went to small claims court whether I could get the dealer to pay for the clutch...thanks