Hi, I received a damaged Zanussi fridge/freezer from Currys (approx 26th Oct 2013). Significant dent to side of item, near the bottom next to the motor. Unpacked and installed into fitted kitchen by delivery men. Damage only noticed 4 weeks later when the fridge/freezer was slid out due to an electrician needing to access the wall behind it. The item had not been moved prior to this since installation. Zanussi assigned an engineer to inspect the item due to an ill fitting salad drawer and commented that the dent looked as though the item "had been dropped". Currys have offered a 10% good will gesture but refuse to replace the item with a new unit as they state that I should have informed them of the damage within 48 hours of receiving it, but they do not dispute that the item was received in a damaged state. I personally feel that the item has been devalued by at least 75%, not to mention my warranty also being in doubt seeing as Zanussi have decided to blame the dent for causing the other problem. As the dent is next to the motor etc I feel that should the item fail the dent will again be blamed and both Zanussi and Currys will refuse to help. I am not looking for a financial 'good will gesture', I just want a new unit that is in perfect condition, the condition that any paying customer would expect. I was wondering where I stand re the Sales of Goods Act 1979 as it seems that Currys are not in a position to state that I must report any damage within 48 hours (their interpretation of a reasonable period of time), especially if the damage is not in an obvious place and causes the item to not fulfill the criteria of being 'as described' or 'of satisfactory quality', not mention the fact that the damage is next to the motor and the need for a fridge/freezer to be correctly sealed could class the item as being questionably 'fit for purpose'. Currys are currently standing firm on this despite numerous emails. Any guidance on this would be gratefully received.

Hello everyone, I was hoping for some advice. I have read a number of threads on this forum relating to the damage of goods/packages by couriers - who universally seem to want to wriggle and writhe out of any responsibility with pretty flimsy excuses. On this occasion, my issue lies squarely with Parcelforce. Let me set the context: About 4 weeks ago I sold a pair of Bose speakers for £80 on ebay. When the buyer received the speakers, there was a big-ish dent on the corner of the box and sure enough after opening the package part of the wooden speaker housing had been cracked and broken. I refunded the buyer and lodged a damaged goods claim with Parcelforce, which they have since denied on the basis that i hadn't packaged the speakers with enough protection - this is where I feel they are looking for an easy way out. To send the speakers I wrapped them individually in 3 layers of bubble wrap and put them both into a single corrugated cardboard box. Additionally, i put in a few extra layers of corrugated cardboard along the edges. They fit really snugly and could not move around at all. I sealed the box with duck tape, and also taped up the corners and all the joins on the cardboard box for extra strength. Finally I wrote "FRAGILE" on the box in big letters with a highlighter. All in all, I was confident that the package was sturdy and well protected from the normal bumps that happen in transit. I was told by parcelforce that bubblewrap was not an adequate protection, although according to their own packaging guidelines, bubblewarp is actually recommended. They also give the following as an excuse: "Parcelforce Worldwide is a bulk carrier shipping over 1 million items per week, much of the sorting process is handled by automated machinery. As such, while ‘Fragile’, ‘Handle With Care’ or ‘This Way Up’ labels will be adhered to by drivers and manual handlers, this will not be of assistance in relation to the machinated sorting processes." Surely whatever way they choose to handle parcels is nothing to do with the customer - a fundamental requirement of the sorting process that it should not cause damage to the parcels. I guess my main question is has anyone else encountered this defence from Parcelforce, and if so - how did you respond to them? Thanks for your time.

Hello I sent two separate orders throught Parcel2Go.com two days apart. The first order got to it's destination intact. Second order, same item damaged in transit. Did not use the Parcel2Go insurance cover, never had to, mabe i should have the pacel being £60.00 Anyway contacted Parcel2Go, sent off the pictures etc showing damadge. Parcel2Go got back your claim has been approved. I was offered £30 Prepay, i replied rejecting the offer on the grounds of the offer being to low. I received a reply, sorry thats all we are offering you, take it or leave it type of answer. So i accepted thinking Prepay was a form of e-commerce online money transfer, and Parcel2Go would be issuing a payment to my credit card. Turns out Prepay is basically a Parcel2Go £30 delivey voucher, yep i made a mistake. Even though i have accepted this as payment. Is there anything i can do to get it in cash? Thanks

Hi sorry to bother you but I needed a bit of advice on what to do regarding British Gas prepayment electric meter causing damage to all kitchen appliances - some work but not how they used to and others are completely broken down which being disabled are necessities to me. The sequences of the matter are as follows:- After 3 - 5 times of my electric meter [despite being in credit] tripping or without warning cutting off all electricity power to my property and following the damage it caused to my appliances in doing so I wrote a Letter of Complaint to British Gas advising them of the incidents that had occurred and the damage caused due to the same British Gas replied very quick, so credit where credit due, and following a few emails and telephone conversations sent an electrical engineer out to investigate the case - my son in law works as an electrical engineer for EON and having checked all plugs, electrical appliances, main electricity circuits but not the electric meter in case any repercussions came of him doing although he advised that as far as he could see it could only be the prepayment meter that was the cause of the issues and appliance damages. British Gas Engineer came out and confirmed cause was old prepayment meter and immediately replaced it with a new meter he could not transfer the remaining credit shown on old meter onto new one but advised soon as I put credit on new key British Gas would transfer the credit amount owed to me from the old meter immediately. Of Course this never happened. When appointment was initially made Complaints Handler dealing with my matter also confirmed that i f the fault was found to be in any way related to any British Gas equipment or incorrect installation etc then they would pay for the repair and replacement of any or all the appliances damaged caused by the same Following Engineers visit received email from Complaints Advisor from British Gas who was handling this case to ask me a number of questions about the damaged appliances which in my opinion is there an admission of guilt but my opinion wont be British Gas' opinion. I provided the information required without delay and received an out of office at the minute email from Complaint Handler On 06.11.13 received email from someone else firstly advising the complete opposite of what was initially told by person who had been dealing with this matter from the beginning as well as confirming that British Gas would not nor could be held liable for the replacement or repair of my appliances as per their Terms and Conditions Booklet which I have never been provided with by British Gas. I had complained in 2012 about the electric meter but nothing was ever done about it by British Gas can this fact be used as evidence relating to the current matter I have kept all emails etc received in 2012 matter so can prove it to be correct also when engineer advised me that the fault was with British Gas electric meter there were 5 other people in my house at that time none of which are related to me Regardless of everything he offered me £25 to end this matter and I am in the process of telling him what he can do with this offer in polite terms of course My question is what should I do next ie Fight them or Give up . Need to let them know right away what I intend doing and whether I accept their resolution offer although personally I know what I would like to tell them not politely what or where they can shove their offer In the meantime kindly note that when I was coerced into switching to British Gas what I was advised about with regard charges, prices and other matters I have only recently found out was nor is not correct therefore I believe I was mis-lead into switching from previous supplier by the door to door British Gas salesman when he sold me his company on my doorstep something I was not sure whether to include in my reply to British Gas' last email set out briefly above

Hi, I purchased a wrought iron second hand bed surround from Ebay. I live in Orkney I arranged my courier AJG parcels to collect the item from Leeds and deliver it to me. They used another courier APC to collect the item and deliver it to their Inverness depot. It arrived there damaged. AJG delivered it to me and I signed for it and it was signed for as damaged. The driver told me to ring AJG in Inverness. I have just rung them they have told me that APC do not cover second hand items and so I have no claim. I was not informed this when I arranged for the collection and was not aware that AJG used different couriers. The bed is very well made from forged steel and it was bubble wrapped particularly the brass and ceramic finials on the bed ends. But despite this they have managed to damage both the top and bottom ends of the beds on the same side even managing to bend a thick screw about 6 inches long that held a finial in place. Both of the ceramic large balls were smashed, the brass finials are dented and one is missing along with its 6" screw and brass finial cap. It was an £800 bed originally. Do I have any rights as this is very careless almost deliberate mishandling by the courier?

Guys, Looking for some advice here we recently got some blinds fitted by Shades window blinds & the installation was first class. The problem that I have is that the fitter saw fit to stand on top of the DVD recorder causing damage to the casing of the machine the company have admitted liability and took the machine away to be inspected(I made sure that I got a receipt from them stating they had it). I am looking for either a replacement or a financial renumeration to allow me to buy another one, they have said that they have checked the machine and it is fine(not sure how they managed this as I kept a hold of the power lead & the remote). They have offered to replace the casing at a cost to them of £35-£40 OR return the machine in its current condition & have offered £60 compensation. What are my rights in this situation???

I'm in need of some help here. I took my car to Autoglass at the end of August (26th, I believe it was), to have my windscreen replaced. My car was delivered to Cambridge on a trailer and I drove it the 400m to AG around 11am. I walked around the vehicle with a technician who noted various scratches and dents on the vehicle, noted that the aerial was missing and that there was a dent on the bonnet, etc etc. After I've signed the PDA that the report was being compiled on, he asked me if the windscreen wiper arms had been removed recently, as this particular model can be problematic if the arms seize onto the spindles; I told him that I'd taken them off recently to spray them black as they were faded grey, so shouldn't be a problem. All of that over, I walked back to work and awaited a call back. Around 1230, I got a phone call from AG saying that they wouldn't be completing work on the car unless I ran it to a dealership and had the wiper arms removed from the spindles. They told me that they'd seized on and that they ask all customers with problematic spindles to go back to a dealer and have the arms removed. I said that I wasn't prepared to do that, as my windscreen being 60% broken/shattered/opaque would almost certainly result in a tug by the police, that I wasn't prepared to drive the car without windscreen wipers and that it was Bank Holiday Monday and no Nissan dealers are open for Service calls! They then demanded that I removed my car from their premises, at which time, I called Sainsbury's (My insurer) customer services, who were very nice about everything and got onto a conference call with Autoglass, Sainsbury's and myself. AG kept interrupting and stating that it is my fault for bringing them a poorly maintained vehicle and that driving the car on the road was perfectly legal, at which point, I called my mechanic who is an MOT tester, on Facetime and showed him the car whilst on the works landline to the conference call. My mechanic told me that it was an MOT fail and that the vehicle would possibly be prohibited/seized if used on the road due to the danger it posed to other road users. At this point, AG were kicked off the call as all that kept happening was repetitive nonsense. I ended up getting a taxi home, which AG paid for (£124-00). The next day, AG called to say that the work on the car was complete and that one of the chaps had used WD40 to free the arms from the spindles. They advised me that my wiper mechanism was badly worn and in need of repair, but the car was serviceable and I could drive it home. Gleefully, I went to the workshop and collected my car. As I arrived, I went into the office and was told the car would be brought around in a moment and that I should sign "Here, here and here". After signing Thrice, I noticed some comments in the vehicle damage report: Wiper mechanism broken Scratches on Scuttle Panel Trim incomplete/doesn't fit Aerial Missing None of those were noted when I took the car in originally and I know that the damage to the vehicle is fresh. I also noted that I HADN'T ticked the "I accept the report to be correct" box on the paperwork. I quizzed the technician who drew my car out to me about the damage and he said "I dunno, I just got asked to bring it round mate, but the wiper arm on the passenger side is certainly not right". At this point, the woman who was on the conference call the day before, and who took my money (The site manager), ran over and quickly ushered the employee back inside, seemingly before he said something he shouldn't. I drove home, happy as larry, operated the screenwash and then I noticed the issue. The wipers squeak and drag across the screen horribly. The passenger side wiper gets dragged up the screen almost sideways and doesn't complete a single sweep without juddering. I called Sainsburys, who were great to me, they sent me a cheque for £100 and told me that they'd keep me up to date. A week later, they called me to say Autoglass were denying all knowledge of the original PDA report and to sit tight. They sent me £50 through the post to cover the phone calls and so on. Autoglass tell Sainsburys that I'm a liar, and that the vehicle was in terrible condition when it was taken to them. They also said that I dumped my car in protest and that I was responsible for the wiper arms being seized on due to over tightening. Autoglass send out a final response and invite me to complain to the FOS, after sending me the £124-00 cheque. Where do I go from here? They've clearly caused damage to my car, treated me poorly and refused to make any good of the damaged they've caused. The scuttle panel for my car is £74.00, bits in the wipers are around £80.00 + labour on both. The windscreen trim which was new at the time of fitting the windscreen, doesn't fit. Yet, Autoglass claim to use manufacturer specification parts. Where do I stand here? Someone please help; I have photos of the car, damage and scans of the receipt from AG showing that I didn't sign for the damages. Thanks in advance.

I have been arguing with ASUS for the past few months due to a RMA for my transformer prime. I bought the tablet secondhand so I dont have any warranty from a retailer. However the tablet was in warranty with ASUS when I sent it and ASUS agreed to pick it up and deliver to their service center in the Czech Republic free of charge. I choose to return it because of the screen starting to come loose on the right side of the tablet but I'd also had the weak wi-fi problem, so i was hoping that could be taken care of as well. Both these problems are very common and are pretty much confirmed as manufacturing issues so I believed it would be taken care of by ASUS. After a few weeks with their repairer I get the dreaded CID, meaning customer induced damage. I was really surprised to hear that I was being accused of damaging the tablet as it was in pristine condition apart from a slightly loose screen, so I queried and found out that the tablet had a dented corner. I knew this could not have been caused by me as the tablet was sent undamaged and also packaged very securely. I then asked ASUS for pictures of the damage as I couldn't really believe them saying it was damaged. When they came back to with pictures i was shocked to see that my tablet looked like it had been chucked about a few times with some pretty big dents to the bottom left corners of the tablet and the dock. There were also multiple scratches on the device and the screen was now visibly loose. Luckily i actually took pictures and a video of my tablet just before I had sent it away so I could prove that when I had asked for an RMA and sent the tablet it was still undamaged. After a loads of back and forth with customer support who all assured my that my case was escalated to management, I filed a complaint with ASUS and finally got in touch with a senior employee of ASUS. This dude looked at my case, contacted the repairer to get the full story and finally found out that the damage wasn't from me. He promised that my tablet would be repaired completely and that the cosmetic damage would also be taken care of ASAP. A week later I get a text from DHL saying my tablet has been picked up from SMS Infocom service center and will be delivered soon. I get another text the following morning saying my tablet is out for delivery, which really impressed me as one day delivery from the Czech Republic to Northern Ireland wouldn't have been easy or cheap. Waited in the house for the package and it came in the early afternoon. When I opened it I was once again shocked as I'd received a dented and scratched tablet. I checked the serial number and they all were correct, looked in the box to find repair documents for a TF300 and a set of instruction for a TF101 ? Obviously the repair center didn't bother fixing anything on the tablet and sent me some random documents lying about to fill up the box. Straight away I contact ASUS to tell them what happened, Customer services have no clue as to whats actually going on and it has taken them almost two weeks to look at the video and confirm that nobody even tried to repair it. The loose screen problem is so bad that the top part of the screen doesnt fit in the chassis and pops out from time to time exposing the inside of the tablet.

My insurance is £66 a month, because of a third party hitting me a few years ago, and having my car stolen twice. These incidents will fall off my insurance this year. Now my car has been damaged, outside my house and the petrol cover taken, and two big indents and scrapes along the left side. Also the electrics on the side window have stopped working. I cannot afford to change the car at all, and was wondering would it be worth putting this on my insurance for repairs, or would it put up my insurance too much.

I wonder if I might pick your brains about a scenario - I ordered something from a large UK online outlet - COCOSA, the item arrived damaged. I filled in a returns request, and they provided me with a freepost address to return the item to. My son took it to the Post Office and got a proof of postage slip featuring the printed name of the company and the postcode it was going back to. The value of the item is £95, and they claim that it hasn't been received and processed at their warehouse, and that without a tracking number they are not obliged to refund. Payment method was credit card funded PayPal payment. Am I covered in any way with that POP slip? I thought that I just had to prove that the item has been returned? If you can provide me with any links to confirm this, that I can quote to them, I will be very grateful.

Hi, on leaving the Bull Ring car park it was obvious that many previous cars had scraped/damaged their bumpers on the pillar near the exit. Therefore, on leaving myself I was cautious and avoided damaging the bumper but subsequently damaged the rear alloy of my new car! This is obviously because the angle of exiting the car park is too tight. Do I have any right to ask for compensation for the damage caused?

I sent a 6 place dinner service via Myhermes. Each item was treble wrapped in packing paper and then bubble wrap, the box was taped up with thick parcel tape and then the white and red 'fragile' tape. I sold it on ebay for £50 plus £15 shipping. The buyer contacted me today saying all bar 8 pieces all had been smashed to pieces and a large rip was on the side of the box (she sent me several pictures as proof) so 22 pieces are smashed. So I have refunded her the £65 and contacted Myhermes. Apparently their escalation team will contact me to tell me if I have a claim or not (??) but i only have the maximum of £50 cover. Clearly a Myhermes employee has seen fit to either kick the box about or stand on it but either way they must have a duty of care which clearly they have not. My question is this: IF they decide to refund me the £50 plus the £9.60 carriage fee I am still out of pocket by £6 odd plus I no longer have a dinner service to sell. So any money they give me back just replaces the refund I have already done so I have no £65 and no dinner service so can I also claim back more? @myherms

Hi, as I was moving into a new property, I thought it necessary to replace both the door locks. In the process of doing this, the engineer accidentally smashed one of the 8 glass panels of the porch. His company said that they would replace the panel but the window firm who is taking care of this said that the new panel will not match the same colour of the other 7, which is going to be most inconvenient. My question is to establish the responsibility of the company I have employed to change the locks: would it be reasonable to demand that all the panels be replaced at their expense? By shattering to pieces one single panel, they have in fact caused a much greater damage and the prospect of incurring into such an expense when I am about to settle in a new property is frankly quite daunting. Many thanks. Robert Thanks

Hello. I purchased a scenic for £2195 from what appeared to be a good local used car dealer 8 days ago. 2 days ago a service light came on so I got it booked into my usual garage to be given the once over. I have since found out that the fuel pump is worn and that this has meant metal has contaminated the entire fuel system and will cost the best part of £1400 to fix properly. I have a warranty but it states that none of these components are covered. I am wondering where I stand as to getting my money back. I would rather not have them repair it. So far all we have done is inform the garage of the fault and they have told us to bring it down, which we plan to first thing tomorrow. Thanks for any advice

Hey People, I am looking for some advise. My car was damaged by a valeter in the Ilford Exchange, the valeters denied liability so we had to get security to check the CCTV to prove the car was not damaged when we entered the car park. After this the security advised me to pay for the valet and claim through the insurance. They gave me their names and contact details and assured me they would support me as was a customer of theirs. Once i got home i called the insurance who advised this would not be covered as it was not an accident which was very upsetting to hear. I have since made contact with the head office of the valeters who have refused to accept liability on two occassions dispite the fact they state they have spoke to the security guards who were onsite at the time of the incident. I am stuck now and have no idea how they have any grounds to deny liabilty, the thing that is most upsetting is that i was advised completely incorrect information and i actually had to pay them for damaging my car. Any advise would be gratefully received

Hi I have a lease hire vehicle with Hippo Lease which recently had some work done on it by Hippo. When the car was returned there was damage to the rear driver side, a dint/line approx 5 inches long. Hippo have denied it and are saying that damage was noticed on the vehicle when it was brought into their workshop - utter rubbish, unless the driver did it on-route. Additionally, I was told verbally that the work the car went in for initially would be covered by Hippo, yet 3 weeks later a bill for almost £300 landed on my doorstep. Actually next door's doorstep, they got my address wrong.?! I called the Hippo asking why I was being billed and to discuss the damage to the car. They have basically said that the bill is my responsibility - not what I was told by Neil at Hippo via the telephone - interestingly I did ask for Neil to confirm via email, twice. He never did! I have been pursuing the damage via one of their Sales Managers but they are adament that they will not accept liability. Any ideas how to take this forward? Thanks

I recently returned a ceramic sink to the supplier (all agreed), the sink was sent back via a in the same packaging it arrived in, labelled "Ceramic- Fragile". I had to arrange my own return as the supplier stated they didnt do collections. (later found this not to be the case). The sink left me in tact, it arrived very broken. The courier said they were not liable, the supplier said they will not refund due to the damage. Where does this leave me?

I hired a car for a week from a local dealer which I returned this morning. Relatively brand new car which we both inspected for damage before I took it away, there was none. I paid for the car with my debit card, £100 of which was a deposit. I returned the car this morning and again we both inspected the car inside and out with no damage. My £100 deposit was then refunded to my debit card, I still have the receipt. Over 3 hours later I received a call from the hire company to say that they have notice a dent while they were washing it which they want me to pay to be fixed! Straight away I disputed this and pointed out we both inspected the car together and there was no damage. His reply was it was only noticed when they washed the car and that he would email me the photographs. What are my rights in this situation please? There was definitely no damage on that car when I returned it and he flipping well knows it!

Hi there, I am after any positive information to help my cause. I recently paid for a mobile valeter to come to my home and work on 4 vehicles, 3 of which he damaged. He went through the paint on one with his machine buffer and caught the hood (its a convertible car), on the next car he managed to damage a piece of the car which surrounds the boot, its totally worn away from his machine polisher he used where it should be nice and shiny and smooth, its now rough and messed up. On the third car, he didn't do the inside as he was paid to do and also his products have ruined the side window strips, again, where they were black, smooth and flexible, they are now white, dusty and brittle. He ducked and dived all correspondance, ignored my requests for contact, deleted my from his facebook (this was the only way to send him messages as he didn't answer his phone), he then asked for photographs which were totally pointless as he then refused a refund. At one point he tried denying he was even on the drive way until I informed him that I had photos of him doing the car with his sign written van on my driveway! I have contacted trading standards but didn't know if there was anything else I can do? I know that he should owe a duty of care but he seems to think he can get away with it. I have signed statements from a bodyshop for 2 of the vehicles saying the damage was not present literally days before he arrived as the options at the time were paintwork or paint detailing. we chose detailing as it was cheaper, but thankfully had the body shop inspect it first!

hi I do have 04 nissan almera tino 2.2 dci diesel car i took my car to local garage for full service ,after service done I ve paid from credit card£400 inc. vat all job been done ,when i left garage i ve found out there was power loss i went back to garage and told the problem. Owner said when they are changing air filter they damage airflow meter wire harness and connector plug ,i left my car couple of days later they said they are working on it.he told me we have to find same car from breakyard and find maf sensor wire harness cut it and problem will be resolved I said ok ,but they found couple of part from similar car but problem still exist ,engine light on fault code says maf intake air temperature to high via wiring issue ,when they were trying to fix they messed up with all cables and connection,I 've spoken with garage owner he said he was doing favour to me because it wasn't his fault also he is lying now saying part was broken ,i do have invoice for service ,report from AA roadside assistant pointing wiring issue,Nissan approved garage report .I don't have any more evidence from garage they were trying to sort it out issue and they fixed some used part and lots of cables, Today i ve send to them letter recorded delivery and 14 days time to contact with me repair or agreement to take my car to nissan to be repaired garage responsible of the damage has been done to my car I need help please

Hi all. Wondered if anyone could help. I have key cover through Hastings. It's the one with the key fob that you attach to your keys. Anyway, my car is a renault which has a card not a key. Well the card has split in two I've managed to put it back together but have to hold it together whilst pushing it in the slot, it won't last much longer, now I wondered if it had to be at the point that it won't start the car to be able to make a claim. It will no longer lock the car, but does start with some fiddling. I know how insurance company's make make every excuse in the book rather than pay so any info before I give them a call would be great. Thank in advance.

well my car went into local bodyshop last wednesday for some dings to be removed via a pdr tech coming in from dent devil the dings were on the rear passenger door, since then I haven’t cleaned my car and dirt has built up over it so today today is the first time I have cleaned the car since bodyshop. The car has accumulated quite a bit of dirt and as a result I noticed a donut like ring in dirt on passenger door front. I cleaned the car then examined further and noticed that either the bodyshop or dentdevil have dented my car and tried to cover it up. Firstly you can see the the crease slightly , second tap marks of the tools used to remove dent then wet sand marks which I guess they didn’t have time to clean up because I surprised them early by popping in as they finishing work on it. Well annoyed trying to contact dent devil rep to confirm what work he had done on my car , he conveniently cant remember what work hes done and told me to contact body shop , im guessing the ring like mark I noticed in dirt was his line board stuck my front passenger door , ive spoken to the bodyshop owner who i showed the car to today and he informed me that he can see a repair has been carried out but that they did not think it could have been the dent devil guy as he wasent there long enough and they use him loads but he admitted he could not explain why there was a donut like like ring in dirt where the dent was and told me 9/10s of his customers wouldn’t have noticed it, however my car was at the bodyshop all day. I know they or the dent devil guy they got in has damaged and repaired another area the proof is there for me to see clearly but im having a hard time getting to the bottem of this , is there anything further i can do ?

Hi, I hope I'm posting this in the right thread. I took my car to the hand car wash the other day, left the keys in the car and let the car wash attendants drive my car from the washing area to the drying area, as I've done so many times before. the guys wash the car, start moving it, and the next thing I hear is a loud bang. It turns out that while the car wash attendant was reversing my car, another customer was leaving the site and literally drove into the back of my car. Is the car wash liable for the damage inflicted? Who's responsible for the accident in this case - the car wash attendant who was reversing or the driver of the car that was driving forward? I will appreciate any suggestions and advises. Thank you!

Just a quick one guys, on my first day of work, I received a pcn for parking in front of a sign that divides two parking zones with different times. This little street has an extremely complicated parking structure with each part having different parking times. The whole road has one yellow line, without any other road markings, all divided by damaged signs that divide these. The issue I had here was that the sign was extremely worn out and not clear. I know that councils must provide clear and non-damaged signage, especially in a zone like this. So I don't really know which law I can apply this to. I've attached a photo for you guys to have a look at and thanks in advance for your help.

There was a party at the flat above mine and as a matter of fact their floor went down and through my ceiling, creating a huge hole and setting me and my friends that were on my house in danger. My contract states that the landlord has to maintain the property in accordance with the Health and Safety Regulations at Work Act 1974 to ensure the safety of the tenant and the tenant's invited guests,visitors or the Tenants familly. Firebrigades came and used acrow props in my kitchen and sealed my kitchen as it was stated as "unsafe structure" and now I dont have access to my kitchen and living room. The estate agents told me that we will need to move to another house as this one needs to be repaired. My question is: Is there any refund for the loss of amenity, the inconvenience, and the danger that this incident caused to me and my friends that i can claim from the landlord? How do I need to proceed next? Thanks