Their conditions state the loss, mis-delivery or damage is occasioned during transit and is proved to be due to the negligence of the Carrier, its servants, agents or sub-contractors; Which to me, reads that they are responsible. I am going round in circles with them. The courier business seems to be money for old rope, they take our money and sometimes deliver, sometimes dont, but NEVER payout.

No extra insurance, I have done battle with the courier and quoted their goods in transit insurance to them but will not move on it. (Usual case with couriers I have found). "We have had a response from APC’s Insurance Manager. He confirms that our conditions state that the goods mentioned within the Conditions of Carriage are only covered if we agree in writing before transit that we accept liability on such goods. These travel at owners risk from start to finish."

I recently returned a ceramic sink to the supplier (all agreed), the sink was sent back via a in the same packaging it arrived in, labelled "Ceramic- Fragile". I had to arrange my own return as the supplier stated they didnt do collections. (later found this not to be the case). The sink left me in tact, it arrived very broken. The courier said they were not liable, the supplier said they will not refund due to the damage. Where does this leave me?