For more information : - https://www.cnet.com/how-to/how-to-recycle-old-appliances/

A week ago I ordered a new Bosh washer from AO with next day delivery. From the first use it was obvious that something was wrong with it , it was making a very loud and not normal sound every time the drum was turning. I contacted them and they said I had to contact Bosh and use the guarantee to get an engineer to visit . At no point accepted themselves any responsibility as a retailer. The engineer confirmed straight away that there was a fault so I got a replacement. AGAIN from the first use there is the same and even louder noise. AO refuses to refund /replace without an engineer to visit again. They say that they have to make sure there is a fault and they treat me like an idiot as I wouldn't understand the noise or as I did something wrong with the installation. I said this is the SECOND time the same thing is happening and you confirmed the first time with an engineer that is a fault why do I have to go through this again? Citizens advice advised me that they are obliged to refund /replace as the washer arrived with a fault but AO replies that *citizens advice would advice me to my benefit but this is not how things work*. So TWO washers WITHIN A WEEK WITH SAME FAULT and AO still insist on engineer visiting first. All this is very annoying and inconvenient for me as I had to stay in waiting deliveries/ engineer , I still have to wait another engineer , spend hours on the phone with AO and Bosh and i still do not have a proper working washer.

Hello i purchased a tumble dryer from Appliances Online. Tumble Dryer arrived in June and 6 weeks later it developed a problem where it was cutting out and tripping the electrics. Appliances Online sent out an engineer 1 week later. The engineer arrived and said that there was lint stuck in the hose at the rear of the machine and the appliance should be fine. However that same night the appliance was cutting out and tripping the electrics again the appliance was very hot to touch on the outside. I had called Appliances Online who suggested it was the manufacturer. 1 minute they tell you its the manufacturer who will sort out the issue then when you mention about the SOGA they tell you its there terms and conditions. Appliances online state that an engineer has visited your property and found no fault so they are unwilling to help. I paid for the item and have had 6 weeks use out of it and for 2 weeks now i have been unable to use this appliance. My experience with there customer service is the worst i have ever experienced. They put you on hold for up to 20 minutes at a times, Never let you speak to a manager instead saying only they will deal with you or a manager will return your call but never do. They claim the SOGA is a grey area and they know better as they have been doing customer service for years and they know best. Can anyone give me advice any help would be grateful

Hi sorry to bother you but I needed a bit of advice on what to do regarding British Gas prepayment electric meter causing damage to all kitchen appliances - some work but not how they used to and others are completely broken down which being disabled are necessities to me. The sequences of the matter are as follows:- After 3 - 5 times of my electric meter [despite being in credit] tripping or without warning cutting off all electricity power to my property and following the damage it caused to my appliances in doing so I wrote a Letter of Complaint to British Gas advising them of the incidents that had occurred and the damage caused due to the same British Gas replied very quick, so credit where credit due, and following a few emails and telephone conversations sent an electrical engineer out to investigate the case - my son in law works as an electrical engineer for EON and having checked all plugs, electrical appliances, main electricity circuits but not the electric meter in case any repercussions came of him doing although he advised that as far as he could see it could only be the prepayment meter that was the cause of the issues and appliance damages. British Gas Engineer came out and confirmed cause was old prepayment meter and immediately replaced it with a new meter he could not transfer the remaining credit shown on old meter onto new one but advised soon as I put credit on new key British Gas would transfer the credit amount owed to me from the old meter immediately. Of Course this never happened. When appointment was initially made Complaints Handler dealing with my matter also confirmed that i f the fault was found to be in any way related to any British Gas equipment or incorrect installation etc then they would pay for the repair and replacement of any or all the appliances damaged caused by the same Following Engineers visit received email from Complaints Advisor from British Gas who was handling this case to ask me a number of questions about the damaged appliances which in my opinion is there an admission of guilt but my opinion wont be British Gas' opinion. I provided the information required without delay and received an out of office at the minute email from Complaint Handler On 06.11.13 received email from someone else firstly advising the complete opposite of what was initially told by person who had been dealing with this matter from the beginning as well as confirming that British Gas would not nor could be held liable for the replacement or repair of my appliances as per their Terms and Conditions Booklet which I have never been provided with by British Gas. I had complained in 2012 about the electric meter but nothing was ever done about it by British Gas can this fact be used as evidence relating to the current matter I have kept all emails etc received in 2012 matter so can prove it to be correct also when engineer advised me that the fault was with British Gas electric meter there were 5 other people in my house at that time none of which are related to me Regardless of everything he offered me £25 to end this matter and I am in the process of telling him what he can do with this offer in polite terms of course My question is what should I do next ie Fight them or Give up . Need to let them know right away what I intend doing and whether I accept their resolution offer although personally I know what I would like to tell them not politely what or where they can shove their offer In the meantime kindly note that when I was coerced into switching to British Gas what I was advised about with regard charges, prices and other matters I have only recently found out was nor is not correct therefore I believe I was mis-lead into switching from previous supplier by the door to door British Gas salesman when he sold me his company on my doorstep something I was not sure whether to include in my reply to British Gas' last email set out briefly above

Hi I hope someone can help me. I bought a Belling electric cooker model FSE5ODPO SS cooker in May 2013 this year from Appliiances online at £289 Replacement door fitted in July 2013 by Belling Engineer. Door became impossible to open due to catch issue on the inside of the door. Under warranty Appliances online arranged Belling to fit a new door but now this same problem has happened. After the door was replaced it was not a perfect fit and I am sure it was losing heat. now I am back to square one so this is what happened today I rung Appliances Online whom contacted Belling for me and they agreed to replace the item. They will refund Appliances Online £289 so that I can order any brand of new cooker from Appliances on line for upto the original price of cooker 1/ I do not want another Belling or New World (same brand), next brand is £90 more expensive 2/ I have to pay an electrician to dis connect the old cooker so they can collect it from me and redeliver the new one (what ever brand i choose) 3/I also then need to pay an electrician to connect (hard wire) the new cooker My argument is that it is costing me two electrician call outs to return these goods, why should I be financially inconvenienced ? Your thoughts with this please