I will give the bank a call and start the ball rolling. Thank you Rebel11 for your help

Hi Rebel11 Visa Debit

Hello i purchased a tumble dryer from Appliances Online. Tumble Dryer arrived in June and 6 weeks later it developed a problem where it was cutting out and tripping the electrics. Appliances Online sent out an engineer 1 week later. The engineer arrived and said that there was lint stuck in the hose at the rear of the machine and the appliance should be fine. However that same night the appliance was cutting out and tripping the electrics again the appliance was very hot to touch on the outside. I had called Appliances Online who suggested it was the manufacturer. 1 minute they tell you its the manufacturer who will sort out the issue then when you mention about the SOGA they tell you its there terms and conditions. Appliances online state that an engineer has visited your property and found no fault so they are unwilling to help. I paid for the item and have had 6 weeks use out of it and for 2 weeks now i have been unable to use this appliance. My experience with there customer service is the worst i have ever experienced. They put you on hold for up to 20 minutes at a times, Never let you speak to a manager instead saying only they will deal with you or a manager will return your call but never do. They claim the SOGA is a grey area and they know better as they have been doing customer service for years and they know best. Can anyone give me advice any help would be grateful