Hi so 5months ago i bought a 54 plate vauxhall astra from a dealer for 2495 after a few mistakes with the finance we came to a verbal agreement to this day i have paid 1900. After leaving the garage the transmission light came on i called and he agreed to fix it so we went back up and he said it was a sensor and it had been changed again on route home the light came back on he agreed to fix this but was super eager for the final 595, i toldhim i was reluctant to pay this until the light was fixed he agreed. Now my car broke down on the bypass and after having it towed to a garage i was informed that my car has been running with an open gasket for months and my engine was now done. Looking for advice on what i should do now, where i stand, should i repair it with a new engine or leave it and try get a refund? Any advice would be appreciated thanks.

I bought the ext Seagate 1TB hard Disk in November 2011 so no warranty according to Seagate. It has its own power supply. The Hard Disk has been working fine up to Monday this week when without warning it packed up. The green light is on solid and I can hear the disc whirring, but Win 7 does not recognise or detect the disk. I tried it on another computer, but the same thing. I replaced the USB cord, but still no difference. I have some data on it, but not a lot that I need to recover. Is it possible for this to be done without being ripped off? Thanks.

Hi Caggers Can anyone point me in the right direction with the following problem ??? 1: Took out a new contract with EE - June 5th 2013 for 24 months 2: New handset kept freezing and was inoperable August , took it to EE they sent it for repair, would not issue a temp phone without a £100 deposit 3: Phone returned 7 WEEKS later 4:I Took it away and they said it was fine now and blamed the manufacturer for the fault. 5: 2 days later not only was the phone still freezing etc but was even worse in as much as you could not be heard when making a call, so it went back again 6: After 3 more weeks i collected it this morning to be told it was water damaged ????? possibly due to the change in the climate etc, yes this is exactly what I was told, people were dumbfounded by the assistances remark How do I go about resolving this matter ? I am now in a contract costing £36 per month for a phone that does not work AND has never come into contact with water AT ALL Any advise would be really helpful and if there are ant EE or Samsung representives I would be grateful for a response Cheers Andy

Hi, I purchased a laptop from Currys then 29 days later powered it on to find the screen didnt come on. I went back into store to get refund/repair. I made it perfectly clear I would only take repair if it could be done within 10 days as thats when I absolutely required the laptop for; the "know how" staff assured me it would more likely be 7 days but definitely within 10, so i left my laptop with them for repair. 7 days later I phoned to find they had not begun to repair it, they were very apologetic and assured me it would be escalated to a senior engineer to be repaired and sent back to store within the 10 days. On the 10th day I called to find there "no notes on the system" about what had been promised and that they have 30 days to repair the laptop. I requested a refund and they refused. I was passed to a supervisor who informed me they would not refund me and would only offer to repair as I must request a refund within 28 days of purchase, otherwise I am only entitled to a repair. I informed then I had not used it at all within that 28 days and they could verify this as it would still boot with the "initial setup" process you must complete on new laptops. I have lodged a moneyclaim for the refund and they have responded that they will defend the claim. Please could you advise if this is worth pursuing for my refund or is the law not on my side here? Any advice is much appreciated. Best Regards

Hi I'm looking for some advice over a somewhat complicated issue. My daughter attended a local gymnastics academy and I bought her a club leotard which was needed for a display, she wore the item approximately 6 times for an hour at a time when I noticed stitching on the shoulder seam was faulty, I returned the item to the academy 7 weeks ago and was told at the time that they had issues with other leotards and it was being dealt with by the manufacturer. Since that time my daughter has decided to leave the academy to concentrate on her other sports I contacted the academy today and asked that the leotard was either replaced or a refund issued as the item was faulty and was told that the manufacturer had looked at the item and had decided that we had purposely damaged it and would repair it at the earliest opportunity but the lady who does this is away, when I questioned if the lady had been away for 7 weeks the academy said that it was the academy's fault as they have missed collection by the manufacturer several times. When I asked about the fact that i was told they had problems with other leotards I was told that those issues were with the cuffs and not the shoulders. I have asked that the leotard is returned without repair so that I can get an independent evaluation as we have not purposely damaged the item why would we? At the time the leotard was only 6 weeks old and my daughter was still part of the academy. The lady who runs the academy has not mentioned anything to me about the item until I contacted her this evening. I feel I have given sufficient time for the problem to be rectified but the academy has told me that I only had 14 days to report a problem . what I really need is advice do I have to accept a repair on the leotard on their say so that I have purposely damaged the item or am I within my rights to ask for a refund. They have point blank refused to give me the item back in the faulty/damaged state that I returned it. I really feel that they have painted me as a liar. Sorry if this is a bit long winded and apologies if I have posted in the wrong section but any help or advice you could give me would be highly appreciated Thank you

Hi, Not sure if I am posting in the correct place but here goes I bought a car thru a reputable dealer (trading in my old faithful car) with a car loan which they organised thru Barclays Bank. I have had the car 2 months and have had to take it back twice due to it being faulty. The dealer cannot find the fault and keeps giving me the car back saying they tried this and tried that. I have told them I think its the on board computer at fault but they are reluctant to check this as apparently its a huge job. Can Barclays perhaps assist me to cancel this agreement and give this car back and I go elsewhere to buy a car? I don't feel happy paying a monthly instalment on a car that is faulty. Any advice appreciated Thanks

hello, I have looked all through the advice from Which, CAB etc. Just wanted to make sure I'm right! Took delivery of a mattress this week (ordered online with a CC). Ten mins after driver left I removed the outer polythene cover to discover a dirty brown rip in fabric. Immediately rang company who were non apologetic, they asked for photos for proof. They subsequently agreed to an exchange only as I forfeited right to a refund by signing for it:roll:. I think this is incorrect as I have reasonable time to examine it surely. It still has the second polythene cover on and has not been moved from the hall where it was left. I don't want an exchange as it seems to me this company boots its mattresses round the warehouse and I'd rather go somewhere else that takes better care of its goods and customers. Waiting to hear from CAB, company have insisted today they are complying with trading standards regs. Shall I just go through my CC company now do you think?

Really hoping someone can help here First of all, I have 2 contracts with Vodafone which are due for renewal around the 7th November 2013. My phone is a Samsung s2 my son’s is a HTC desire. I have had loads of problems with these two phones which I took into my local Vodafone shop for repair on the first instance on 05/07/13. I’ll start off with the HTC, my son’s phone. This phone has not been great from the start and was unusable for an amount of time before my own phone (galaxy s2) needed repair which gave me the push to take his down for repair too. Handset number 1 (HTC Desire S) sent for repair on 05/07/13. IMEI No – .... Fault code C PF050 was unable to fix so a replacement was given. Handset number 2 replacement phone (IMEI No – ..... Fault Code C PF050) also had faults but as I was on holiday, the phone wasn’t returned for repair until 23/08/13 Again, handset number 2 was deemed unfixable so I was given another replacement handset. Handset number 3 (IMEI No – ....) ALSO had faults. This time I called 191, spoke to an adviser who told me both my phones were due for upgrade. I told him I didn’t want to upgrade just yet, I wanted my phones fixed as they are still under warranty until November. He told me all they could do was to send phone back for repair. I called again a few days later just to see what response I’d get from someone else, I was told this time that I would have to take it up with the manufactures of the handset. I told him my contract is with Vodafone and this was their job. He couldn’t advise any further unless I wanted to upgrade. I returned to the Vodafone store to see what was being said there. Again, all that could be done was to escalate the problem and send 3rd phone off for repair. Handset number 3 was sent for repair on 02/09/13 (Fault code C PF050) and returned with yet ANOTHER replacement handset! HANDSET NUMBER 4 (IMEI No – ....) and guess what, THIS HANDSET IS ALSO FAULTY!!! I called the shop to tell them the phone is faulty and the advisor said I should call 191 customer service and she would put on my notes that I was calling regarding a like for non like phone. This would mean I would receive a different kind of phone around the same value as the HTC Desire, as Vodafone no longer do the Desire. I was happy with this outcome… that is until I called 191, spoke to a customer advisor who said, she would speak to her manager. She returned saying that her manager had said no, and the girl at the shop shouldn’t have told me that would happen. I had to send the phone back for repair AGAIN! I went back down to the shop, spoke with a sales advisor there who called customer service for me. xxxx said on the phone he knew they could do the like for non like, he had known for it to be done. But, even he got knocked back. All he can do is send this one back for repair, they have their hands tied for as far as they can help. Handset number 4 has now been returned to the “repair” shop (Fault code No – C PF070) I am now stumped as what to do As I said, I have two phones. The Samsung is now going back for a 4th “repair” as every time I get it back, I return it for repair with the exact same problem. Any help or advice for this would be most welcome. Thanks

Hi, About 2 months ago I bought a musical keyboard for my little boy from argos. After a couple of weeks some of the keys didn't make any noise when being pressed but when I took it back the lady told me I needed proof of purchase to exchange it. I looked everywhere for the receipt but couldn't find it but took a friends advice to just go in and buy a new one, then take the broken one back with the receipt for the new one I'd just bought. I know this was a bit cheeky but I wasn't trying to defraud them, I had bought from argos originally and just wanted to exchange some clearly faulty goods. I did this and worked fine, however the new keyboard has now broken (same problem again). I think it's obviously a common fault and would just like to exchange for a different item so as not to have this happen again. Unfortunately now I have no proof of purchase but have seen online that you can use a bank statement as proof, would I be able to do this or would it come up that the item has already been returned? What would you think is my best course of action? Thanks, Rachael

Hi all, need some advice. February 2013 wheel bearings went on Honda fireblade chewing up wheel rim. Cost nearly £1000 to repair. August 2013 wheel bearings went again to their credit garage replaced FOC after Honda refused warranty claim (more than six months) September 2013 thought wheel bearings had gone again even worse told need another new wheel. Of course Honda refused warranty claim because of six month rule. Have written to garage using Sale of Goods Act giving them 7 days to repair/replace. However garage keep saying they are fighting my case with Honda even though I pointed out my contract was with them. Any advice or is court action my only option? thanks

I bought a bed through Homebase back in May this year. I bought it in the sale reduced from £400 to £170. When I ordered it I was given a date 2 weeks later for delivery. Then they called the day before delivery was due to push delivery back another 2 weeks. When the bed was delivered we put it together and although the mattress was much thinner than the "luxury" mattress we where told it was including it was ok. It lasted 3 days and the top of the bed collapsed, the wheels from the divan had gone through the material, and the head end was lower than the feet. I called them the next morning, and asked for a replacement mentioning the mattress, they agreed to send a whole new bed out, this time it took 4 weeks again for delivery the mattress was much better, and the bed seemed ok. Again it lasted a little while and the side of the bed collapsed. I again called in expressing by now I really wasn't happy and they said they would send a new base out. Leaving us the old mattress. Again however it was a 4 week delivery time. The bed was delivered saturday when I put it together it was ok, first night in it the legs went straight through again. I was working until today so rang them this afternoon. They initially offered me a bed to the value of the presale price so £400 and asked me to look at the replacement to that value, but for compensation they would get a manager to ring me. When the manager rang they said no way the bed was now reduced again from £400 to £130, so they would give us the current price £130 plus compensation of £60 so a total of £190 to spend at homebase. Not even a refund. They now only do 2 divans this one at £130 and a much more expensive bed at £1000. Surely I am entitled to the full purchase price plus the £60 offered as compensation as a refund, or can I not choose a bed from there sister company Argos? Could someone let me know what I am allowed to ask for. Thanks

Hello. Just require a little bit of advice please. May 2012 we bought a LCD TV from Tesco. It is in the bedroom and only gets used about a. Hour to two hour per night. The picture has now gone really messed up, there are lines all over the place, the sound is fine but the image is virtually unwatchable. Tesco state that there is a 1year warranty. Does the 2year EU warranty with regard to electrical goods still stand? And would the 'Sales of goods act' be of use here? If so, how do you apply it? Regards The Lion

Three days ago I purchased football boots for my son. After wearing twice one of the studs came out. On inspection it is clear that the thread is damaged so I duly went back to sports direct because they were faulty. I had cleaned most of the mud off, but there was a small amount of dried mud on the sole of the boot. I was advised by the manager that due to health and safety, the boots need to be cleaned before they could accept them. I questioned this and was advised that Nike won't accept them dirty and it's due to foot and mouth. Is this the most ridiculous health and safety or are they correct?

Hi, I was wondering if anyone could advise me please. I bought a used car last month, I since found after a fairly short period of time that at speed, the injectors fail and the car cuts out. I signed the order form agreeing to a 28 day warranty on labour only and was bought as a trade sale... the car was only £1995 and 10 yrs old. My question is this, can I push for a full refund, or can I make the garage pay for the full repair? Thanks in advance for your help.

I purchased a pair of expensive noise cancelling headphones from a 3rd party via Amazon at the end of January 2012, delivered in February. About two days ago one of the headphones suddenly stopped playing while listening to music, in what seems to be an internal electrical fault (cracking sound, swapped cables same thing). The headphones came with a hard case, they have been treated with a lot of respect and never dropped which can be easily observed by looking at the product. I wrote to the seller through amazon and told them the problem is clearly a failure of the product and not a result of misuse, so I would like to assess my options of getting a replacement. They supported it has been over 6 months I am using the product and there is nothing they can do. They suggested to try asking amazon for a replacement. Now all this sounds rubbish to me. The product broke down after 6 months of use...well, I expect headphones to last a bit longer than that! Before contacting amazon I wanted to understand better their role as an intermediary and my rights with SOGA? Also, the manufacturer appears to offer two year warranty with their products in the EU. However I have had some bad experiences going directly to manufacturers before and want to see my options with the retailer first. What are my options here? thanks

My first post here, so gratefull though found so many usefull comments to taking me through bad situation. I bought a BMW X3 from a private seller on Sun 25th August for over £5000 in a cash payment and a cash transfer off my account. I had tested the car that i liked and the owner advertised that he was migrating from UK that was the reason for selling auto. The reving was a litlle high having driven mercedes benz before which wasnt and i enquired from the seller if there was a problem to which he decline knowldge of. he had advertised it as serviced but when i checked the service book the car seemed to be due for service and i mentioned this to him thus bargaring £250 off the asking price. 25 miles on my way home the ENGINE warning ight came on- On arrival home 5 mile after that i attempetd to call the seller to advice but got no response ( presume was due to a party he was having at home) The next monday was bank holiday so first thing tuesday morning i take car to garage to be checked out and check for service to be done. 3 hours latter mechanic informs me that the car would cost over £2000 to fix due to a faulty gear box, a leak in the manifold and then general service including change of warn out brake pads and disk for all four sides of the car. I again contacted the seller only to speak to the son and an hour latter i did not get a call back. I again tried calling back with a different line which he picked up but then hang up on realising it was me. I immediately texted him and informed him of the fault on the car and my ntention to return the car to get my money cak stating it was not as described " a good running car" his response was disturbing as he claimed he sold the car as seen which was not the case and he would call the police if i continued to bother him. I immediately contated tradding starndrads with a refernce number i fired up and a letter quting SOGA 1979 and requesting he pays for the repairs t be done refund part of my money or we would have to raise a claim against him. His repsonse a week latter was that he was unuwilling to pay anything as i got a deal of knocking money off the car which i should use to repair the fault and the car had been desscribed as sold which is entirely not the case. I have responsded to him by letter sending him the invoibce from the garage quoting £2240 and requeting him to redress the issue otherwise i would proceed with a clain against him in court. Three week after spending all that ammount i have no car , its starting to get wet everyday and car is stuck in garage. What are my options here i realise i have less rights because he is a private seller ( wrongest move ive done first time ever) but SOGA still protects me as he should have advised as soon as i questioned about engine fault and gears seeming slow to change. What are my options? I need some sanity because this is starting to drive me crazy. court option is likely but another lengthy process. Any advise will be aprreciated i learnt my mistakes so far and am so angry at my self (sorry for lengthy message but preffered giving enough information)

Hi, on the 31st July I purchased a Dell laptop from a 3rd party seller on Amazon. Since the very day I got it I have had numerous issues and have been on the phone to Dells' technical support constantly. They even sent a technician out to my house to replace a hardware component but they have been unable to fix it. They have now offered a replacement but have warned me that on taking this replacement, any further replacement or refund will not be possible because I did not buy directly from Dell. Obviously this is not fair and I have requested a refund. However, they have said this should come from the Amazon seller. I have contacted the Amazon seller and they will not refund the laptop as they say they hold no responsibility as my 1 year warranty is with Dell. It has become very frustrating for such an expensive laptop to cause soo much trouble. Could anyone please advise me on how I should proceed and am I able to get a full refund? After all I've been sold faulty goods that are not fit for purpose. Thanks in advance to anyone that can help!

Hi On 22nd August 2013 a Bosch electric plane was purchased from Selco Builders Warehouse. On the second time of use smoke and sparks erupted from the unit, plus it would intermittently turn on and off. As the plane was needed urgently for a job another plane had to be purchased. The faulty plane was taken back to Selco a week later and within the four week period outlined under Selco's T&C's return policy with a request for a full refund as the unit was clearly faulty. The staff member spoken to and eventually the manager told me that a refund could only be made if the item was returned in an unused state in unopened packaging. I was shown a copy of their terms and conditions stating this and told that they could have the plane sent back to Bosch and repaired free of charge. I stated that as the unit was faulty and that I had had to purchase another plane I didn't want this. The manager said that the plane would be needed to be sent back to Bosch anyway to see if there was a manufacturer's fault or the problem was caused through misuse. They described misuse as not using the plane as per the manufacturer's instructions or electrically overloading the motor. Now my partner is a builder with 30 years experience in the trade, he knows how to correctly and safely operate electric hand tools! Upon Bosch's report a they would then contact me regarding a refund. Yesterday I received a phone call informing me that the plane had been repaired by Bosch and was ready for collection. Back instore we were told that Bosch had found grit in the brushes of the electric motor, that they had replaced the brushes and it was now working correctly. Selco would not in this case give a refund. Now the second plane purchased from a different trader which is also the same make and model operates reasonably quietly, whereas the repaired plane is much noisier and there is a noticeable vibration from the motor. [ATTACH=CONFIG]46236[/ATTACH] [ATTACH=CONFIG]46237[/ATTACH] [ATTACH=CONFIG]46238[/ATTACH] [ATTACH=CONFIG]46236[/ATTACH] [ATTACH=CONFIG]46237[/ATTACH] [ATTACH=CONFIG]46238[/ATTACH] In our view the original plane was used correctly in the way it was intended and any fault was not down to my partner's misuse but due to either a fault during the manufacture of the product or a fault inherent in the design - electric planes kick up a lot of dust!! We feel that Selco are avoiding their responsibilities under the Sale of Goods Act 1979 by not according us our rights under this act to return an item for full refund, citing the item as not fit for purpose and of a satisfactory quality, by citing their own T&C's which offer less protection for the consumer than that enshrined in the act (a copy of the relevant section of Selco's T&C's is attached). We aim to bypass any further complaint to the store and lodge a formal complaint with Selco's Head Office. Any advice from Caggers would be gratefully appreciated as to whether we have the right to demand a full refund from Selco quoting the relevant section of the SOGA.

Hello, in short, bought a faulty phone from Get Connected, refused refund of even replacement. Sent two letter before court action.The only response was if I want resolution, I have to travel from Bristol to Wales (I don't drive) to check phone in one of their branches. By that time I verified with an authorize repairer that the phone was indeed faulty and informed them about it. They wouldn't accept it. Started a claim with MCOL. Several days after the claim papers were served (today) received check for the cost of the phone in recorded letter. Just check, nothing else. Now that I paid to start the claim and for correspondence with them, I am not satisfied with the sum of refund. What do I do with the check? I think there's a formal letter I need to write to reject it? Do I send the check back or do I inform MCOL that I received partial refund? Please advise.

I purchased a swimming pool from uk sports import less than 2 months later the seam has come apart leaving a hole.i paid £99 for this pool when I contacted this company and sent in a picture of where it has come apart their response was that it was not a manufactures fault and they would not be taking my complaint any further.i am very disappointed in the company's response and I am now having to take this further to get this situation sorted

Hi All, I bought Television- Samsung UE46ES6800 from you on 05/01/2013. I now find the goods have the following fault: Take too long to power on, too slow when changing channels and smart hub don't connect to network. Tv don't recognize network connected devices, slow in all processes...etc.. I contacted Samsung directly and after the visit by Samsung Engineer he advised to change the MAIN BOARD, which I don't agree as the TV is only 5 months old and I don't want a repaired premium TV only 5 month old. But after I visited Curry's store later and spoke to one of the manager in store he refused to replace the TV as he says its more than 28 days old and cannot be replaced as per their policy (he was very rude at the visit to store). As last resolution I have to send it to repair to Samsung service center. Now the TV is back from repair center after changing Main Board the above mentioned problems still there along with the picture is really of poor quality now and still can't find any of my network connected devices. I again contacted Samsung and they again booked in for check and says they can't find any defect the the TV is good but when this time the technician who came to deliver the TV also tried to connect the devices but failed and even wrote this on delivery note. So later I been to Curry's store back again and spoke to one of the staff and he promised that store manager will call me next day and took copy of the all documents along with my contact number but as usual they never bother to call me or contact me in any way. Can any body please suggest me what to do next. Thanks in advance.....

Hi everyone, I have this week bought a matress, reduced price. It was a memeory foam one. The sticker on the box said 'non returnable' and 'sold as seen' and 'factory fault'. It did not specify what the factory fault was...Well without being able to unroll the compacted matress take it out of its box and inspect it in the store - I bought it. Then when I got it home, first it was not kingsize as stated, but worse than that it had a huge hump across the middle of it, it had not gone down in two days, have had a weight on it to try it, and looks like it will not do either, obviously there is no way on earth that a person can sleep on it, so it is not fit for purpose I would have thought? I contacted my local council trading standards who have said 'you bought it knowing it had a fault it was marked as such and you don't have a leg to stand on, and the local cab who have now partnered up with them have said the same, adding a helpful "sorry"...oh and paying 50p per minute for the privilege of speaking to them too, each ... Matress - surely this cannot be right? what I have been told? that i am stuck with it? to my mind, 1. it is not fit for purpose, 2. sold as seen - but you are unable to inspect it as it is compressed into a box and rolled up tightly. How do I stand on this one it doesn't seem right what I have been told here at all.... and can ill afford to lose this money...

Hello All, I wonder if you smart people can give me a bit of advice. My mother in law recently purchased an LG TV from Ebuyer. It arrived fine and worked for a few days. However within less than 10 days of arrival the item fizzed and smoked, which is obviously an electric fault/issue, it failed and had no picture. She turned it off and unplugged it because it was a fire risk. She called Ebuyer the next day to explain her issue and was told to contact LG for a reference number and then to contact them back to get an RMA number to return the item, and they would arrange to collect the item from her through their couriers. She told Ebuyer that she did not have the original box, obviously she didn't anticipate this issue ( she's old ) and therefore she didn't have original box. She was told that as long as she 'sufficiently' packaged the tv for returned that they would arrange a new one, fix it or refund it. Both she and my husband 'sufficiently' packaged the item with newspapers, bin bags, cardboard to protect it, and then placed all that in a tight fitting box and ensured that all angles were covered. The couriers came to collect the item and promptly throw it into the back of the van and started to throw other things on top. Then a couple of days later she gets an email to say that the item was damaged during transit and therefore invalidates the warranty and that they will not be looking into any other issues and sending her back the tv. As you can imagine, she paid £300 for a telly, which had an electrical fault, but Ebuyer are using the excuse that even though their own contacted couriers damaged the item, that she is responsible and therefore will not be covered by any warranty. Surely this cannot be right? 'Sufficient' packaging is subjective for a start. My mother in law did not send the item back through her own means but their the contract courier of Ebuyer. No where in the terms and conditions, returns policy nor on any emails does it state that any items not returns as per their 'returns guide' will invalidate the warranty. Surely any cosmetic damages made by their courier cannot be the responsibility of my mother in law? And lastly, the so called 'cosmetic' damage by the courier does not negate the fact that the item was faulty in the first place. My mother in law has made a claim through paypal whom she paid through. We want to fight this all the way. Surely the law assumes that the item must be of satisfactory quality and fit for purpose and of course it could not have been at the time of purchase when an electrical fault happened within days of purchase.Also the item was of course a safety hazard as it started to smoke. That is not normal for any television. this is their returns policy: http://www.ebuyer.com/help/returns it has their guidelines and returns policy. I see nothing about invalidation of warranty or that the buyer is responsible for the safe return of faulty goods. And surely guidelines are just that... guidelines. No where does it say you MUST return items in a specific way.It's all full of should's, we recommend etc....surely they cannot contact someone to something that is not in their terms and conditions? Any help or information you can give us we would be grateful.

bought a mercedes 2003 diesel car ,trader described car as perfect, 2 weeks later i have had the car checked by a garage and the turbo is faulty .the car makes a whistleing sound while driving. was making whistle sound when i bought it. trader refusing to refund or fix the car. trader denies being a trader, he now says he is a private seller. what should i do. i want to take the dishonest trader to court. do i need to get an estimate from a garage,or do i need an expert opinion. also i have evidence that the trader is in fact a trader as he has 2 more cars for sale from his home address. any advice would be appreciated.

Hi All, I bought a car from an independent dealership back in May this year, and was wondering if anyone could give me some advice as to where to go from here? Please bare with me, as its quite a long post. The car appeared to be fine at the time of purchase, however the engine warning light came on an hour after after leaving the garage. I contacted the dealership immediately and they assured me not to worry, and bring the car back to them. I took the car back a couple of days later, the dealer took the car off me, and claimed he would take the car to the their Garage around the corner from the dealership. He returned with the car around 15mins later, and said that the car had 2 faults: 1. overboost sensor 2. glow plug He told me not to worry, his mechanic had cleared the fault codes and the car would be fine. I wasn't really happy with this and explained to him, that I would like him to get the car fixed considering I had only had it for an hour before the warning light came on. The dealer said that I wasn't within my rights to get the car fixed for free, however if the problem still persisted, he would be happy to issue me with a warranty for an additional fee (He said he would have given it me for free, but I didn't pay the asking price for the car) I decided not to take out the warranty, and see how I got in with the car. Low and behold the engine warning light came back on the same day. I contacted the garage again the following day, and the dealer said he would issue me with a free warranty, which would enable me to get the car fixed. I agreed to this, and he promised I would have the warranty in the post within a week or so. However, a month later, and still no sign of the warranty, even though I contacted the garage numerous times throughout this period, to ask for what the delay was. Each time I called, the dealer just said "their warranty guy hadn't come to collect the warranty forms as of yet, but assured me their was nothing to worry about etc" I got to the point where the dealer stopped answering my calls. In the meantime I paid £35 to have a full diagnostic check on the car by a reputable garage. They found 2 faults: Glow plugs: £99.45 fitted inc.vat inlet manifold flap £222.30 fitted inc. vat. I also got in touch with Citizens Advice and the advised me to send a letter to the dealership, in which I outlined the faults, along with their breach of sale of goods act etc. As expected, the Garage did not reply, so CA advised me to send another final letter which I did, however I got no response. I then contacted CA again this morning, and they said as my local CA don't give civil advice, I would have to pursue the matter further through court. They told me to have a look online at moneyclaims.gov.uk and hmcourt-service.gov.uk I have had a look on both sites etc, however I just wondered if anyone could advise me on a couple of things e.g. Do you think I am within my rights to make a claim against this garage? Also could anyone explain the fees to me. I did have a look on the x50 form, but didn't fully understand? Many thanks for any info/advice on this. Its well appreciated.