Hi I know it has been some time but do you have any update you could give us at all on this as you were getting legal advice with your issue as it would be helpful to see if this has been resolved or if it is still ongoing and what is happening to date. An update would be great

Hi First the original contract although it has not been renewed it is still in force it has just become a rolling contract and the terms of that original contract still stands so YES you do have a contract still in place. (so where ever you were informed you don't is incorrect) So to clarify the Original Contract that ended has now become a Rolling Contract and the Original Terms it contains still stand. The difficulty you are going to have in taking any action from health issues to your damaged possessions is evidence and from what you have posted you didn't document/photograph this all over the time period this has hapened. As for the Council excuses during COVID-19 of short staffed etc these are still excuses as irrespective of COVID-19 the Housing Legislation and legal requirements during that period had not been suspended and they had a duty to act on this not just give excuse of short staffed, ops sorry that staff member has left that is not your problem it is the Councils. Now are you exactly sure that it was a Section 2 that the Council served the Landlord for the Disrepair? (do you have a copy of it of what the council sent you if so could you post it here in PDF redacting anything identify) So the first thing to do is get a Subject Access Request into the Council from the date you first complaint to them to now using this simple phrase 'ALL DATA' that phrase covers whatever format that date is held in whether it be written, recorded phone calls, emails etc. Secondly you do the exact same to the Letting Agency and send then a Subject Access Request as well. When sending these Subject Access Request to both make sure and get Free Proof of Posting from the Post Office and that from now you need to keep a good paper trail of absolutely everything. You are going to need all this information to see how to progress this further. Question time??? 1. When did your Tenancy Start and what type of Tenancy and the period it was for? 2. Did you have to pay a Deposit and if so is it protected in a Tenancy Deposit Scheme and you were given a copy of the Prescribed Terms of that Scheme? 3. Were you given a Copy of the How to Rent Booklet? 4. When did you complaint to the Council of the Disrepair and when did they is the Section 2 Notice to the Landlord? 5. Do you have Contents Insurance for the Property? (as irrespective of whether this is Private Housing or Social Housing you should have Contents Insurance to cover your belongings) 6. Are you at present still living in the same Property? (if so when have you not looked for alternative accommodations as the COVID-19 restriction are lifted)

Hi That's great news, just bear in mind to keep a close eye on this to make sure the Landlord is getting the payments so this doesn't happen again and land at your door as Guarantor.

Hi Welcome to CAG please have a look around to get the feel of the Forum. If there is something specific you are looking for just go to the top right and you will see a SEARCH BOX just type in their.

As promised here is a letter to send to the Charity about the Support Worker of lack of until you had to contact them to raise this matter. Now feel free to amend this to suit before sending to the Charity. Your Address Liz Rutherfoord Chief Executive Single Homeless Project 245 Gray’s Inn Road London WC1X 8QY Date: XX/XX/2022 Dear Ms Rutherfoord FORMAL COMPLAINT I was allocated a Support Worker from your Single Homeless Project approx. 16th October 2019 and his name was XXXXXXXXXXXXXX and up until having to make this formal complaint I thought his support was invaluable. My property that I was in with A2 Dominion was flooded out on XX/XX/2021 and due to it being raw sewage all my belongings were destroyed and from that date till now I am still in temporary accommodation. From the above date till now I have been fighting with A2 Dominion about this property and needed during this time the support/assistance of my support worker to advise on this. I am still in temporary accommodation with no proper updates that is until the Housing Ombudsman got involved and even then A2 Dominion ignored the Ombudsman’s requests until I complained and pointed out there failure with the Ombudsman then all of a sudden, I am getting updates from A2 Dominion. I did contact my nominated support worker a few times and the last occasion was on 26th October 2021 where I have heard nothing back and been left to deal with the actions of A2 Dominion myself with no assistance except for an internet forum called The Consumer Action Group who have assisted me in dealing with A2 Dominion right down to making a Complaint to the Housing Ombudsman which they are now looking into. When I did speak to a manager to complain about no support how in an email apologised for NO support for the past 13 months and would allocate a new support worker. Then on 14th November 2022 I contacted yourselves again about this matter and on 23rd November 2022 I got called/emailed and a text message confirming the name of my new caseworker and they would be in contact with me asap. I also feel in my case when it comes to the Single Homeless Projects Values one of the important ones for people in my circumstances “Providing Support” I have sadly been let down especially when I really needed that support and assistance due to my property being flooded. https://www.shp.org.uk/values What I also can’t find even on your website is how to make a complaint or your process to do so and would like to ask to be provided copies of the following: Complaint Policy not a leaflet Customer Care Charter/Policy Support Worker Allocation Policy It does sadden me that I have to make this complaint as your service and support until this happened has been invaluable to myself and I wouldn’t wish this to happen to someone else who may be in a similar position. I look forward to your reply. If you wish to see exactly what I have been going through you have my full permission to pass this onto whoever my new support worker will be as it will give them a better understanding of my dealings with A2 Dominion after my property flooding with raw sewage. All this is on The Consumer Action Groups website who on asking for help have been fantastic with their assistance and support from the start of this to date and still ongoing. All their help if free the only thing I had to do was register that simple and explain my issue https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/ Yours Sincerely

Hi Haven't forgot about the letter for the Charity to complaint about Support Worker or lack of should have that done the next day or two for you. Soz been dealing with issues with my Dad. Hope your keeping Safe and Well

Hi The help you are asking for is to appeal the Granted Possession Order for you Private Property you are Renting. Having read the other link and this Topic fully is seems your basis for an Appeal is that you were not given a copy of the Right to Rent Booklet but in the Landlords S21 Documents provided to the Court they enclosed a signed/initialed copy of the Right to Rent Booklet that you either signed/initialed. The Judge looked at all the evidence provided by both parties and Granted the Landlords Possession Order for the Property. If you Appeal on the Grounds that you were not given a copy of the Right to Rent Booklet how are you going to prove this to the Court? (you can't just state in appeal document I was not provided with a copy of the Right to Rent Booklet you need to prove this which from what you have stated so far you actually can't bar just your word) Bear in mind the Landlord who was Granted the Possession order already provided evidence that you Signed/Initialed the Right to Rent Booklet and provided this as evidence to the Court to get the Possession Order. IMO you would be best putting your energy into looking for a new property and also get application forms into the Council Housing, Housing Associations, Housing Trusts in your area so at least your name is on there list and if you move give them your updated address details. You should also consider as you mention you have medical condition contacting the Council Occupational Health and asking them for an Assessment to be done as this can also be beneficial and get you added to the housing lists as a Medical Priority

New investigative unit launched to handle serious criminal offences across defence READ MORE HERE: /assets/static/govuk-opengraph-image-dade2dad5775023b0568381c4c074b86318194edb36d3d68df721eea7deeac4b.png New investigative unit launched to handle serious criminal offences across defence - GOV.UK WWW.GOV.UK A new, tri-service and independent body has been launched to investigate criminal offences within the Armed Forces, including rape and sexual...

Ah your Son never knew anything about 4 months Rent Arrears possibly going into 5 months Rent Arrears really he is living in the property and I assume is on the Tenancy Agreement so he is responsible for the Rents Arrears, best ask him how he is going to sort this. You are lucky the Landlord hasn't started Eviction Proceeding already with that amount of Rents Arrears. Sadly as you signed as Guarantor the Landlord can go after you to claim back those Rent Arrears and only if the Landlord does go down the Eviction route and it ends up in Court the Landlord will also claim there legal costs as well as the Rent Arrears owed. Think you need to have a very serious discussion with your Son and his Girlfriend as to how they are going to sort out not just the Arrears but the next Rent Payments as you will also need to make contact with the Landlord to make some sort of Payment arrangement for those Rent Arrears sooner rather than later as the Landlord has sort of offered that. You need to sort this with the Landlord as a priority . Due to what has happened IMO if your Son ever ask you to be Guarantor for anything you seriously need to think very carefully about it due to what has happened here and question what has he and his girlfriend been doing with the Rent Money for that property not a small amount and have they been paying the other bills for the property i.e. electricity, gas, water etc.

Hi Snowdragon Just a question reference onedrive issue? Have you ensured that all your Drivers are completely up to date by doing a manual search in windows 8.1 and also ensured that you have the latest windows updates again by doing a manual search in windows 8.1 The only reason I ask the above is the onedrive with Windows 8.1 can be a fussy bugger if something as simple a one driver isn't up to date or a windows update isn't up to date in that specific version with trying to use onedrive.

Hi Oh dear the link you mention about the support worker just looked it up and the first part I went straight to look at was their mission, vision & values which after what has happened with you being left in the dark with NO Support Worker due to their Maladministration I could rip apart. This is the reason I mention in post#115 to make a Formal Complaint about what has happened as how many others has this happened to that you may be unaware of. (remember any Formal Complaint needs to be logged by them and on inspection can be viewed by the Charity Regulator) This is their "Our mission, vision & values": Our mission, vision & values | Single Homeless Project WWW.SHP.ORG.UK Our mission, vision and values inspire and challenge us as an organisation. Just so you are aware this is their "Our governance and structure": Our governance and structure | Single Homeless Project WWW.SHP.ORG.UK (function(h,o,t,j,a,r){ h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; h._hjSettings={hjid:2214289,hjsv:6}... If you need any help in putting together a formal complaint letter to them let me know. All I would need from you to put it together is: 1. Date the Support Worker was nominated to you. 2. Dates you tried to contact the Support Worker for assistance with not response from them. 3. Date you Contacted them to be given an apology and given a new support worker, obviously I am going to add in what is on their website and use that against them and why they have NO Complaints process displayed on their website

Just Bumping this again As most Energy Suppliers have been waiting on the Government and most Warm Home Discount Schemes with the Supplier only open this month (November 2022) So make sure and check with your Energy Supplier and if entitled get your application in quick as they only have a limited amount of funds for this Scheme

Hi As for the support worker matter and they have given a verbal apology and accepted all the wrong and given you there complaints process but you feel and I can totally understand where you are coming from basically just to accept it. The above is really your decision and I can understand why due to the length of time all this with A2 and the stress it has caused you through not fault of your own and always remember that you were not at fault here with A2 nor this support worker. Now my but with the support worker: 1. This support worker leaving and you not being allocated a new support worker until you made this complaint should never have happened and is Maladministration on there part. 2. If you hadn't complained about this you would still be left with NO support worker to deal with all this and the help you and you would still be on your own dealing with this through no fault of your own but again due to there Maladministration. 3. With 1 & 2 above how many other people have they put in this position where they had a support worker and they either left or moved on and those individuals were as in your case left with NO support worker again due to there Maladministration. The above are my reasons I feel you should continue to proceed down their complaints process and make the complaint as how many others have they done this to and remember all complaints need to be logged and are open for inspection. Question? Should have asked before, now with the Support Worker are they from A2? (something tells me no) or are they from the Council? (something tells me yes) could you clarify for me?

Hi As you mention it was the RAC Top Service you Employed to inspect the Vehicle could you clarify it was this one? Advanced Vehicle Inspection - Structural & Mechanical | RAC WWW.RAC.CO.UK Our advanced inspection covers a 307 point mechanical and structural check of your vehicle. Click here to find out more about this service. If it was the above one what does the Engineers Condition Repot that was email to you state? )could you post it her in PDF Format see our How to Upload) Did you get the Verbal Engineers Report? Could you post exactly the response you had from the RAC after you complained to them about this matter? (would be helpful to see exactly what they have stated)

Hi Yes the Data Protection Act 2018 (DPA) now includes the General Data Protection Regulations (GDPR) it's also understanding the GDPR and the power contained within it as to your Rights under it. This link breaks down specifically the GDPR into it's different Articles and Sections so that the anyone can understand there rights better to use those GDPR Articles and Sections: Table of contents EU General Data Protection Regulation (EU-GDPR). Privacy/Privazy according to plan. WWW.PRIVACY-REGULATION.EU Easy readable text of EU GDPR with many hyperlinks.

Another Update to this AFPS15 Remedy (McCloud) Sitrep AFPS15 Remedy (McCloud) Sitrep - Forces Pension Society FORCESPENSIONSOCIETY.ORG All you need to know!

Hi Drainage is the Landlords responsibility but they do not inspect it as part of maintenance as such even on a property inspection before a new tenant moves in all they will do is run taps, flush toilet, check shower and if it works thats it unless they spot a leak then they will report it to be fixed. As for the Support Worker then you contact whoever appointed them and as who your new contact is don't let that drop and you make a complaint that what they promised in discussions has not been actioned. (I also hope you told the MP about this as well) Look after yourself

Hi Could I also just add the Coop saying the security guard is employed by mitie they are sort of telling you the truth but not. Yes the Security Guard is Employed by Mitie but it is the Coop that has Employed/Contracted the Services of Mitie to provide Security in that store so the Coop are responsible for the actions of the Security Company they Employed Mitie to carry out this Service on there behalf. (them passing you to Mitie is wrong as the buck stops with Coop as they Employed them to carry out this Security Service in that store) You don't need a solicitor to request CCTV you simply send the Coop/that specific Coop store a Subject Access Request (SAR) requesting copies of the CCTV on XX/XX/2022 from time approx. Start Time to approx. Finish time and that this footage must be kept and not destroyed and that you also require "ALL DATA". Make sure those involved in this incident i.e your husband and yourself are named in the SAR request. ( they may ask you to provide photo ID to identify you from the CCTV Footage which you could just send with your SAR Request)

Hi Don't you find it amazing that after your MP gets involved suddenly A2 start communicating with you which they should have been doing from the start but has until now failed to do so. Now if the MP gets a response from A2 and forwards it to you I bet you A2 try to make themselves look whiter than white to your MP and just think to yourself when you read it " DID THEY DO THAT" bear in mind A2 polices that they haven't followed and breached. Data Protection Policy Communication Policy Customer Care Policy/Charter Repairs Policy

New online Armed Forces compensation service goes live Veterans UK has launched a new online service for Armed Forces Compensation and War Pension claims. READ MORE HERE: /assets/static/govuk-opengraph-image-dade2dad5775023b0568381c4c074b86318194edb36d3d68df721eea7deeac4b.png New online Armed Forces compensation service goes live - GOV.UK WWW.GOV.UK Veterans UK has launched a new online service for Armed Forces Compensation and War Pension claims.

Hi That's good news that the Ombudsman has taken on this issue but you will know from your dealings with A2 that they will more than likely try to make themselves look whiter than white that they have done nothing wrong and basically followed all there policies. Hopefully the Ombudsman sees through anything that A2 provide. I bet that due to this A2 will suddenly start updating you on the progress of the repairs to your actual property and keep you updated which they should have being doing throughout this process from the start but that they have failed to do until this. (please correct me if I am wrong)

Hi I have to agree with dx100uk let the Management Company deal. Just an air of caution with your Domestic CCTV, if you are recording out with your own properties boundaries even if the road outside your property is shared access this is still out with your own property boundaries so you would need to be registered with the Information Commissioners Office (ICO) as a Data Controller and there is a cost involved. Domestic CCTV systems - guidance for people using CCTV ICO.ORG.UK There are many domestic CCTV systems on the market to help you protect your home. If you’re thinking of using one, you need to make sure you do so...

Updated November 2022

Updated November 2022

Support services for military and defence personnel and their families: detailed information READ MORE HERE: /assets/static/govuk-opengraph-image-dade2dad5775023b0568381c4c074b86318194edb36d3d68df721eea7deeac4b.png Defence and armed forces: Support services for military and defence personnel and their families - detailed information - GOV.UK WWW.GOV.UK List of information about Support services for military and defence personnel and their families.