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Halifax penalty charges


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The Halifax like most banks chance their luck. I work in an environment where I can refund charges. It is simple to do and is largely up to my discretion. It seems to me there are a lot of 'jobsworth'' folk who work for the Halifax. I was charged for two failed direct debits, purely my own fault. I made a payment out of my Halifax account that I should have made out of another account. I fully explained this to them and as a token of goodwill, they have been offered reimbusement for one charge i.e. 39.00. I have politely told them what to do with it. The veiled threat in the letter is that they have a right to close my account. Great if that's what they want to do.

 

The message I believe is to be bold and stick out for a refund of charges.

 

Xina

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  • 12 years later...

This topic was closed on 03/05/19.

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