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Broadband Problem - Consumer Act?

Guest Mumofthreeboys

By Guest Mumofthreeboys
in Telecoms - mobile or fixed

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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I was soooooo hoping you would be on line tonight Rich44, but no it doesn't.

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Rich44

Rich44

Posted
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Click start > Run

 

Type cmd hit enter

 

type the following at the prompt

 

tracert http://www.ebay.co.uk

 

You should see the ebay.co.uk resolve to the number I just gave you and then trace the route thru every step on its way to the ebay server, how far does it get?

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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It says:-

 

1 2 ms 2ms 2ms 192.168.0.1

2 * * * Request timed out

 

and it carries on just saying * * * request timed out

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Rich44

Rich44

Posted
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Can you get online at all.

 

Basically its getting as far as your router and then timing out so the router its connecting to isnt responding at all.

 

Is your ADSL link active?

 

It looks to me like wither the link is down and you're not actually connected or you are connected and there is a fault at the exchange.

 

Have you powered the router off and on?

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Yes, am online on home computer now and the BT stuff came through saying we had an ADSL link, so I'm assuming we have.

 

Have just turned off router and put it back on again, but still no My Ebay or Hotmail.

 

I googled the problem today and found a page that said I need to change the MTU??????

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Rich44

Rich44

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I would be very surprised if it was the MTU that generally would cause more problems than just a few websites.

 

Log into your router have a look under your connection (might be called WAN) and MTU will be in there check what its set to.

 

You can also set MTU on the network connection on the PC too go to http://www.dslguide.org click on the message boards and search on MTU or DrTCP

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Must confess to getting out of my depth now.

 

Mindbomb has spent hours on this computer and seems to think it needs killing and starting over.

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MARTIN3030

MARTIN3030

Posted
Posted

Mum maybe you need a good service on this........maybe a new pc?

 

Maybe the Woolwich will oblige ???

 

lol

 

;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Mum maybe you need a good service on this........maybe a new pc?

 

Maybe the Woolwich will oblige ???

 

lol

 

;)

 

It's actually quite new - well the components are anyway.

 

Woolwich has entered a defence now, so might have to wait a bit longer :mad:

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MARTIN3030

MARTIN3030

Posted
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It's actually quite new - well the components are anyway.

 

Woolwich has entered a defence now, so might have to wait a bit longer :mad:

 

 

Or wait for first direct...

 

 

;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Or wait for first direct...

 

 

;)

 

They won't even pay me £12.69 in interest!!!!!!!!!!

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MARTIN3030

MARTIN3030

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They won't even pay me £12.69 in interest!!!!!!!!!!

 

 

Oops......well in that case its a toss up between Barclaycard and Morgan Stanley............but as Barclays are known stallers Its looking more like Morgan !

 

 

:confused:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Oops......well in that case its a toss up between Barclaycard and Morgan Stanley............but as Barclays are known stallers Its looking more like Morgan !

 

 

:confused:

 

Well, lets hope so, but not looking good so far, they haven't even replied ................:p

 

Would you like me to choose your lottery numbers for you :)

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MARTIN3030

MARTIN3030

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Well, lets hope so, but not looking good so far, they haven't even replied ................:p

 

Would you like me to choose your lottery numbers for you :)

 

 

He He

 

I will be able to do the lottery when I get mine sorted !!!

 

Instead of a quid on the lottery extra .....its been going on recorded delivery letters !!

 

I have spent so long in the queue at the post office that the woman behind the counter thinks I anm casing the joint up for a raid ...

 

;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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He He

 

I will be able to do the lottery when I get mine sorted !!!

 

Instead of a quid on the lottery extra .....its been going on recorded delivery letters !!

 

I have spent so long in the queue at the post office that the woman behind the counter thinks I anm casing the joint up for a raid ...

 

;)

 

The bloke in my local PO says 'no value, just a DPA letter'!!!!!!!!!!!

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Mindbomb

Mindbomb

Posted
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Must confess to getting out of my depth now.

 

Mindbomb has spent hours on this computer and seems to think it needs killing and starting over.

That's it, get second a opinion! :rolleyes: You try and you try and you try and where does it get you??? :D

It is in dire need of a rebuild. Trust me.

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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That's it, get second a opinion! :rolleyes: You try and you try and you try and where does it get you??? :D

It is in dire need of a rebuild. Trust me.

 

Was there a ? at the end of the sentence????? I do trust you - come and kill it!!!!

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Mindbomb

Mindbomb

Posted
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Will you follow orders on how to prevent further PC murders?

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Are we referring to personal computer or Paul C***k - you're talking to the wrong person gov!!! ;-)

 

Nite, Nite :-D

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Mindbomb

Mindbomb

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Are we referring to personal computer or Paul C***k - you're talking to the wrong person gov!!! ;-)

 

Nite, Nite :-D

A good point, very well made.

Night.

Nemo me impune lacessit!

The hours of folly are measured by the clock; but of wisdom, no clock can measure.

As long as one person lives in darkness, then it seems to be a responsibility to tell other people.

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Guest Mumofthreeboys

Guest Mumofthreeboys

Posted
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Now had a bill from the bloodsuckers for £137.49 - for a service we never had!!!

 

Quick update: they've referred our account to Westcott Credit Services (that's 2 with Westcott now)!!!! Sent letter off to them saying as the account is in dispute they cannot refer it.

 

Sent DPA letter and today received a load of information. Most of it's useless, but there is an itemised list of payments.

 

They've charged a total of £67 for not paying va direct debit and £40 in late payment charges :o

 

What do you think my chances are of getting this lot back :rolleyes:

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MARTIN3030

MARTIN3030

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I got my dpa request today 6 years of telewest bills.

I am looking at whether I need to go to arby first as Telewest say.

 

Because I have both spoken to them on the phone and sent 3 e mails which I have replies from,and they refuse to disclose manual intervention costs then I see no reason for arbitration I am going to send them a prelim letter once I have added it all up.

 

I know they keep telling me ofcom have agreed to their fixed charges but they would do..............its the Telephone companies that pay for ofcom !!

 

:eek:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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