Ikea

[closey]

I just had to call them as they owe money to the company I work for.

 

After being passed about several times on the phone, I spoke to a guy and this is how the conversation went.

 

Him: can I help you?

 

Me: Yes, could I speak to accounts payable?

 

Him: no

 

Me: Ok, is there anyone who can help with unpaid invoices?

 

Him: no

 

Me: I need to speak to someone about an unpaid invoice, perhaps you could provide me with a name, number, or method to chase this up.

 

Him: no

 

Me: So is there no one in your company that can help

 

Him: that’s correct; it is not our policy to help with this type of query.

 

Me: That’s ridiculous. Can I take your name please?

 

Him: No, my ID number is 12104

 

Me: I didn't ask for your ID number, I asked your name.

 

Him: Ok, it's Tim

 

Me: and your surname?

 

Him: I'm not going to tell you that.

 

Me: OK Tim, can you put me through to your manager?

 

Him: No

 

Me: Tim is it not your policy to help with enquiries

 

Him: No, that would be illogical

 

That would be illogical???? I gave up!

[Bookworm]

I have the number for their collections manager, if that helps?

[closey]

That would help tons - thanks

[Bookworm]

Angela Forde

Collections Manager

0115 955 1624

 

email: angela.forde@ikano.net

 

She's the one who sent my charges refund cheque!

[closey]

Thanks for that. I will try and call her tomorrow.

[Movingon]

...and tell her about Tim?

[Guest Alison82]

What a cheek, bloddy school leaver, make sure you report him!

[Guest Lueeze]

Any news on this?

[Tinkerbelle]

This is just shocking :o

 

It must be some cleaner who picked up the phone and decided to play some kind of joke.

 

Which lets face it, isn't funny. I'm sure their call logging records can trace who answered the phone

[closey]

Sorry I didn't get back on this. It was relating to an unpaid invoice from the company I work for. My MD put in a complaint to the account manager we deal with in Ikea, who was taking the matter further. He took it pretty seriously.

[thunderpuss2k]

There was me thinking that sort of attitude was just for the people in returns.. sounds like they all go to the same class in the Ikea school of (lack of?) manners.

 

Please keep the thread updated if you hear anything further, I'd love to know who this 'Tim' bloke is/was

[closey]

This topic was closed on 10 March 2019.

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