'commision'

[Geordie_Aaron]

Hi all./

 

Last month i noticed £5 had been paid out with 'COMMISION' as the Reference.... thought it was fishy but i forgot all about it.... today i find it again but for £30.... ring barclays and the snotty 'lady' said, £5 is your account fee (we have additions for cheaper % on overdraft) and £30 is for going over your overdraft by £5.03p!!!!

 

Here we go again... i asked why has this suddenly changed from 'Account Fee' to 'commision' and the same with the 'paid refferal' lark.

 

She replied with 'because' and hung up on me.....

 

Just thinking..... can they ACTUALLY take money from the account without detailing what it is???

 

ALSO....she was going on about 'we are working with all the watchdogs about the fee's and can't return anym i can only hand you over tothe complaints dept'

 

just told her i'd start the letters again...

[Spiceskull]

She was talking rubbish. Start the timetable, don't waver, and prove her '...can't return anym...' wrong.

[oblong21]

I noticed that Barclays were debiting an account fee from me when i went over everthing looking for charges. This and the advice of another forumista led me to look at the additions package in greater detail and i realised that a) i didnt actually need any of the ' benefits ' such as travel insurance, will writing service, breakdown cover etc because i already had them through one thing or another - therefore i was actually paying 120 per year for a 260 overdraft! b) they never actually asked me if i would like it upgraded. they just did.

 

So, i sent them a letter before action - a sort of bastardised version of the one on here - saying they have to disclose the reasons why they upgraded my account without my knowledge, whether they conducted a fact find - which would have revealed i didnt need the account - and if the person who actioned it was on commision. Following this they have 14 days to refund all of my additions fees.

 

Anyway, i got the normal we will deal with your complaint by the 32nd of never letter, then on the 12th day i got a phone call from the customer service team. Offering half of my charges back! I said not a chance, ive already got two cases lodged against barclays and if you want to make it three thats fine. Called back an hour later to say 515 had gone back into my account!

 

Cheers, that should cover the court fee for my 2nd case and a nice break!

[Geordie_Aaron]

Can anybody answer MY questions??

Cheers

aaron

[jonni2bad]

I though Spiceskull already had....?

 

She was talking rubbish - start your claim.....

 

Was there something he missed?

[Geordie_Aaron]

Yeah the actual naming of 'commision' i thought that if they took money from you, they had to state EXACTLY what it was for?

 

and why it's NEVER happened before until now?

[Geordie_Aaron]

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group