Kat v HSBC ****WON****

[nettyg]

there's no set pattern to how long they make an offer!! some they offer just before the aq - some a few weeks after... .luck of the draw i guess!!

just sit back and chill now for a bit until you get your aq and stuff in the post ok

[Katteh]

Okay. I've given them a ring today as my summary of charges hadn't been received on Friday. Spoke to Andy who said he'll hand it over to Rachel and get her to ring me back. He originally told me he'd get her to ring back if they hadn't received it but I insisted that she rang me back to confirm if they had or hadn't.

 

The last day for them to defend is the 7th of March so I have just over a week of waiting left before they have to defend.

[Whatawoman]

7th March - If they acknowledged on 14th Feb then surely they have till 14th march to defend? or am I missing something here?

 

You are one day ahead of me and I was thinking they had till 15th March to defend mine which was acknowledged on 15th Feb. (they have 28 days right?)

 

Helen

[Katteh]

Left Rachel a message to call me back and she did! Second time she's done that when requested, quite impressed! Confirmed she'd received my summary of charges.

[Katteh]

7th March - If they acknowledged on 14th Feb then surely they have till 14th march to defend? or am I missing something here?

 

You are one day ahead of me and I was thinking they had till 15th March to defend mine which was acknowledged on 15th Feb. (they have 28 days right?)

 

Helen

 

 

I was being dipsy sorry! You're right, they have until the 14th of March.

[Whatawoman]

Dang! I would have much prefered you to have been right and me wrong

[Katteh]

Trust me.. so would I!

[lateralus]

it's 28 days from the date of issue (date it was served) check your notice of issue for the date - then count 28 days from that date - in absence of notice of issue - it is deemed to be served 5 days after it is filed.

[Katteh]

Oh so it's not 28 days from when they acknowledge it?

[lateralus]

no, 28 days from issue (service)

[Katteh]

Oops that's what I mean, sorry! Okay, so the 9th of March then.

[Katteh]

Okay.. after getting very motivated by all your successes, I feel like I should be doing more to get DG solicitors so annoyed with me that they want to get me out of the way and my claim sorted.. So, at this point (waiting for them to defend) is there anything I can do to get myself on their radar, so to speak? Like pestering emails/calls, if so, what would I actually say? Or is that stuff best left until AQ time?

I've sent my summary of charges and they've confirmed they received it.

[lateralus]

here are some dg phone numbers:

0121 455 2111 (Debbie)

0121 455 2701 (Rachael)

0121 455 2196 (Kate)

Fax 0121 455 2150

[Katteh]

Thanks - I already have the phone numbers listed, but looking for something semi-worthwhile to follow up with at the moment as I can't think of anything that won't make me sound stupid to call up / email and say to them. Just want to pester them!

[lateralus]

my post was a bit abrupt earlier - keyboard wasn't working so i just used a cut and paste.

 

how about on monday a little (once you get through) "i was just thinking - you have so many claims that are much larger than this one - wouldn't it take the pressure off if some of the smaller ones were pushed through" (yours less than or just over 1k?)

or make it a little more porfessional looking and e-mail the same thought.

 

or, how about - is there anything i can do to help you to expedite my claim?

 

 

blah, blah, blah!

how about -

how is the weather in birmingham -give me my damn money!

[Katteh]

hehe good suggestions! Thanks, that's great - just the kind of idea I was looking for. I think I will start with the 'is there anything I can do to help you to expedite my claim' emails on Monday. It is only for £950 yes - so pennies really!

[Katteh]

BBC NEWS | Business | HSBC hits record profits of $22bn

Looks like they'll have plenty of money to give back to us then.

[Katteh]

Sent the following email off to Rachel this morning - will send the same off to the rest of them today/tomorrow.

 

Dear xx,

I am aware of the high volume of claims which you are dealing with at the moment, so is there anything I can do to help you to expedite my claim?

 

Kind Regards,

Me

 

Only 5 days left until they have to defend!

[Katteh]

Not heard anything back from them, surprise surprise.

 

Now.. My defence deadline is Friday, and I doubt they're going to file before that, so if they don't, what is the normal response. Am I right in thinking I should contact the courts? I'm assuming they'll give the standard +7 days or something similar. What should I be asking the courts if I contact them though?

 

Thanks.

[Micheyboo]

Hi Katteh

 

I am much in the same stage as you at the moment and I too want to speed things along and putting myself on the DG radar like you. So against everybody's advice (sorry Lattie/Netty/Crusher) which is to be PATIENT, PATIENT, PATIENT and not annoy poor over-worked DG, I will actually drop them an email tomorrow.

I am at the point where I just want it finished now cos it's been dragging on long enough so I will settle if they offer me something decent. So I got some advice from a lawyer friend of mine and have drafted a letter to DG, which I think is more than reasonable and not confrontational at all :

 

WITHOUT PREJUDICE, SAVE AS TO COSTS, SUBJECT TO CONTACT

 

To whom it may concern

 

Further to my email to Deborah D'Aubney on Tuesday 5th March, as I have not had a response I have sent this to all of you which I hope will reach the person dealing with my particular claim.

 

I have a claim that has been filed against HSBC for unfair charges to the amount of £***** inclusive of court costs of £120.00 and your defence is due next week on the 14th March.

 

I think we all know that HSBC are in the wrong and there has been much publicity about the banking practices in question. Indeed there are hundreds of claims going through each week which says a great deal about HSBC's case.

 

As I mentioned, your defence is due next week, following which we will need to complete an Allocation Questionnaire. These procedural steps mean further costs for both parties, and as set out in my claim I will be seeking to recover all my costs from HSBC. I am prepared to take this all the way as I strongly believe in my claim as do thousands of others also going through the same process. However, in the interests of saving us all time and money, if HSBC would like to revise their original offer and make me a new, more realistic offer closer to the figure claimed for then I would consider settling out of court before further costs are incurred.

 

I am aware of the high volumes of claims you are processing at the moment so I trust you will find this a welcome and reasonable proposal to conclude this matter as quickly as possible.

 

I look forward to hearing from somebody soon.

 

It wont do any harm I think. Though at the moment I hear that DG are not answering any calls or emails at the moment so I think we will both be getting on the with AQ stage soon. Good Luck!

[Katteh]

Thanks for that. The only problem is, my claim is for less than £1000 so I can't claim that I'll be saving them any money by not filing an AQ, as I don't have to pay for it. But I do think they should get my claim over and done with so they can deal with some of the bigger ones.

I wouldn't be happy with anything other than full payment though, that's what they want us to do, get tired of it dragging on then settle for less.

[Micheyboo]

I don't mind if I get less as I just want to the money now!

 

Good Luck anyway

[lateralus]

katteh - then perhaps you'd like to send a similar letter and your idea would be - wouldn't they like to just pay out on yours - a smaller than average claim - just to get it off the books... one less claim to deal with.

and as stated a lot in the last 2 days - we are now thinking too much contact could be counter productive - and are advising much less contact - letting them get on with matters at hand - like offers. good luck.

[Katteh]

The 28 day deadline is up for them to submit their defence - is it worth trying to press the judgement button on the page, or should I call the courts instead?

[Deller]

My advice would be to hold fire for a day or so, it is not uncommon for them to submit their defence at the very last minute. If this happens and you've entered judgement against them then this will be overuled and they will be able to apply for a set aside which will only delay proceedings further.