Nationwide Response to LBA

[Blacksheep]

I wrote to Nationwide on 20 April 2006 requesting the return of £1179.96, comprising £1049.00 plus £130.00 charged over the last 6 years.

I got a reply dated April 25 from Sarah Watson the Team Manager in Member account services.

First she told me that feedback from members is absalutely vital.Then she went on to say "As you know if we allow items on your account to be paid and it means that you exceed your agreed overdraft or we have to return an item unpaid on your account then we will make a charge in accordance with the terms and conditions".

She went on to say "I hope this has helped to clarify our position and you will appreciate why I am unable to refund any charges on your account".

Now I need to take them to court, however it will cost me a court fee of £120.00, which I don't have quite yet.

Any suggestions for what I should do next?

I am the Blacksheep

[lilreefshark]

check out my post i emailed chalres directly and got a full refund. but no reply yo my email.

[BankFodder]

If you have sent your preliminary letter and your letter before action and they have not paid, then the only next step is to is you the action. You need to do this as quickly as possible in order not to lose credibility

[martinwhite]

BF,

 

So if OP gives 14 days in LBA or Prelim, but takes 28 days (say) to go to the next stage, they would lose credibility? With whom?

 

Martin

[Dave Johnson]

" a charge in accordance with the terms and conditions". "to refund".

Just because it is in the t & c's does not make it valid or enforceable. In fact these charges are unlawful. Therefore their presence in the t & c's is irrelevent.

Also, you asked for a return, NOT a refund.

Cheers,

Dave.

[Dave Johnson]

Sorry, forgot to ditto BF's comment.

Stick to your timetable.

DJ

[Blacksheep]

This topic was closed on 09 March 2019.

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