Sent first letter to First Direct, got speedy reply

[Neal]

Hi all, I sent my proforma letter to First Direct on Friday 17 claiming £260 plus £14.35 in interest. Got letter back with usual yadda-yadda, offering me £95. Interestingly their customer service manager who responded said that if I was unhappy with the arrangements perhaps I'd be better seeing 'alternative banking arrangements'. Is that their definition of customer service, drive them off to the competitors??

 

Just sent a letter back saying thanks but please send the rest or I'll see you in court. How I love this. Anyone else had response from First Direct? Suspect their letter may be turning into a form one.

 

Keep your spirts up folks and don't let them grind you down.

Neal

[Neal]

Hi all, I sent my proforma letter to First Direct on Friday 17 claiming £260 plus £14.35 in interest. Got letter back with usual yadda-yadda, offering me £95. Interestingly their customer service manager who responded said that if I was unhappy with the arrangements perhaps I'd be better seeing 'alternative banking arrangements'. Is that their definition of customer service, drive them off to the competitors??

 

Just sent a letter back saying thanks but please send the rest or I'll see you in court. How I love this. Anyone else had response from First Direct? Suspect their letter may be turning into a form one.

 

Keep your spirts up folks and don't let them grind you down.

Neal

[BankFodder]

Get a parachute account.

[BankFodder]

Get a parachute account.

[Neal]

Not sure what that means. Meantime, I thought I'd posted this in the HSBC forum but it's in other institutions, can it be moved?

 

Great website/forum by the way and the new look on the home page is very slick, very professional.

Cheers.

[Neal]

Not sure what that means. Meantime, I thought I'd posted this in the HSBC forum but it's in other institutions, can it be moved?

 

Great website/forum by the way and the new look on the home page is very slick, very professional.

Cheers.

[Neal]

Not with me Dave, I've only just joined the forum, or at least this is my first post.

 

Neal

[Neal]

Not with me Dave, I've only just joined the forum, or at least this is my first post.

 

Neal

[vix2000]

Hi Dave. It was me!!!! I thought my First Direct Query should have been in HSBC as it's part of same group, so reposted it there but Bankfodder moved it back to this thread!!!! You're not going mad.

[vix2000]

Hi Dave. It was me!!!! I thought my First Direct Query should have been in HSBC as it's part of same group, so reposted it there but Bankfodder moved it back to this thread!!!! You're not going mad.

[Neal]

Ha ha ha, you're all going mad with the insanity of this situation. Glad of it though, it's not a bad place to be. Thanks V for your clarification.

What happened by the way? Dave, confidentiality?? Tell us all... You're amongst friends.

 

Want to let you know, as I have to tell someone, that my mate has just applied for over £7000 worth of charges from various banks going back over 8 years. (+ 8%, he's a cheeky bugger) I don't see why he shouldn't get them and then we'll go out to dinner! He will of course post his corresponence on the forum just to reassure folks of the guaranteed nature of these actions.

 

Me, I'll just come back and let you know that FD paid up, and encourage others to follow suit.

 

Take care,

Neal

[Neal]

Ha ha ha, you're all going mad with the insanity of this situation. Glad of it though, it's not a bad place to be. Thanks V for your clarification.

What happened by the way? Dave, confidentiality?? Tell us all... You're amongst friends.

 

Want to let you know, as I have to tell someone, that my mate has just applied for over £7000 worth of charges from various banks going back over 8 years. (+ 8%, he's a cheeky bugger) I don't see why he shouldn't get them and then we'll go out to dinner! He will of course post his corresponence on the forum just to reassure folks of the guaranteed nature of these actions.

 

Me, I'll just come back and let you know that FD paid up, and encourage others to follow suit.

 

Take care,

Neal

[BankFodder]

If he is contemplating an acto in contrac then he iwll be lmited to 6 years.

 

Don't start buyung dinner yet.

I've posted case guildance notes and some people are already expressing shock that there claim could actually lead to ca court case.

[BankFodder]

If he is contemplating an acto in contrac then he iwll be lmited to 6 years.

 

Don't start buyung dinner yet.

I've posted case guildance notes and some people are already expressing shock that there claim could actually lead to ca court case.

[eeloojon]

If he is contemplating an acto in contrac then he iwll be lmited to 6 years.

 

Don't start buyung dinner yet.

I've posted case guildance notes and some people are already expressing shock that there claim could actually lead to ca court case.

 

This is because we have all been reassured that it is very unlikely that it will go to court. Then posting a "what to do in court" however helpful, is causing people to step back and be like - what have I done here?

 

I know that you give advice without prejudice etc but when you contantly put across a standpoint/advice it is hard for people not to take that as gospel.

 

Not having a go as you have helped everyone immensely - you should be on commision!! Just pointing out why people are seeming shocked. It is a jolt back to reality.

[eeloojon]

If he is contemplating an acto in contrac then he iwll be lmited to 6 years.

 

Don't start buyung dinner yet.

I've posted case guildance notes and some people are already expressing shock that there claim could actually lead to ca court case.

 

This is because we have all been reassured that it is very unlikely that it will go to court. Then posting a "what to do in court" however helpful, is causing people to step back and be like - what have I done here?

 

I know that you give advice without prejudice etc but when you contantly put across a standpoint/advice it is hard for people not to take that as gospel.

 

Not having a go as you have helped everyone immensely - you should be on commision!! Just pointing out why people are seeming shocked. It is a jolt back to reality.

[Neal]

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