Homebase return of fan

[nickm911]

Hi, I recently bought a large fan from homebase. On testing I found it far too powerful and noisy for what I had intended. 

I have obviously taken it out of the box and plugged it in. 

I returned to homebase and spoke to customer services. They called the manager and he told me he would test it, but if it wasn't making an actual 'fault' noise they wouldn't accept the return. 

It's been years since I've returned anything to a retail store and guess I've been spoilt with the ease of return at places like Amazon. 

I've checked the returns policy and it does state "All returned items must be unused, in their original packaging, with a receipt or order confirmation. Products which have been installed cannot be cancelled or returned unless faulty". 

Is there any way way I can return this? 

Homebase 20 Inch Floor Fan Metal | Homebase

WWW.HOMEBASE.CO.UK

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Find Homebase 20 Inch Floor Fan Metal at Homebase.

 

[nickm911]

Thanks. No wonder the highstreet is on the decline!

I've just had a quick look at the specs

Noise Level :＜65db

It's way higher than this. My phone says its more like 100db even on the lower setting.