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Currys item/DPD - they failed to follow delivery instructions - parcel missing


GS91
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On 12/04/2023 at 16:10, GS91 said:

DPD delivered my parcel when I had requested it to be delivered the next day as I had got called into work.

I had conformation on the APP and a conformation email it would be delivered to my pick up point the next day

 

when I turned my phone on, on my break at work I see the parcel had been delivered to my safe place which is right at the front door.

When I went home later after work it wasn't there and wasn't taken in by any of the neighbours.

 

I contacted DPD and they said driver had failed to read the instructions properly and was their fault but had to go through currys,

done that

 

after 3 days currys investigation concluded it was indeed my fault as the driver left it in the safe place.

 

What an absolute joke!

 

They expect me to pay £300 for an item I never received due to an incompetent driver?

 

What can I do?

 

On 12/04/2023 at 16:10, GS91 said:

DPD delivered my parcel when I had requested it to be delivered the next day as I had got called into work.

I had conformation on the APP and a conformation email it would be delivered to my pick up point the next day

 

when I turned my phone on, on my break at work I see the parcel had been delivered to my safe place which is right at the front door.

When I went home later after work it wasn't there and wasn't taken in by any of the neighbours.

 

I contacted DPD and they said driver had failed to read the instructions properly and was their fault but had to go through currys,

done that

 

after 3 days currys investigation concluded it was indeed my fault as the driver left it in the safe place.

 

What an absolute joke!

 

They expect me to pay £300 for an item I never received due to an incompetent driver?

 

What can I do?

I had the same issue so many calls after calls eventually i got through to someone but still no luck I found this phone number on a post on another Forum someone called Nathan apparently head of service 30 minutes later I was sorted and item exchanged !!! 07921633673 , he was angry i had his number but it got me sorted :)

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I am assuming that this is the number of somebody working for Currys – yes?

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