eBay / Evri / PackLink package damaged beyond repair. eBay have charged me £888. Packlink goodwill offer of £450.

[stu007]

Hi

 

Something else you need to take into account as well as that mobile phone contains DATA so the Courier irrespective that they say the item has been damaged and can't be delivered if they have destroyed that item then it must be destroyed in compliance with DPA/GDPR and you should insist that if it has been destroyed by them that you require a certificate of destruction that complies with DPA/GDPR.

 

Too many Couriers use the excuses you have been given but how do you know it is damaged or destroyed without them providing physical evidence i.e. photographic evidence or a destruction certificate that it has been destroyed in compliance with DPA/GDPR if it is an item in your case a Mobile Phone that therefore contains DATA.

[stu007]

Hi

 

Also further to what @BankFodder has mentioned in post#14 it does not stop you making a Formal Complaint to the Information Commissioners Office (ICO) as they lost your item that contained DATA while in their possession and have so far taken NO steps to even investigate this matter nor reported it being stolen to the Police therefore also a Data Breach due to them losing it.

 

Make sure you have a copy of that response from post#12 to forward to the ICO

 

Make a complaint

ICO.ORG.UK

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